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Reviews of Sea Garden Resort - Haad Chao Phao

3 out of 5
Sea Garden Resort - Haad Chao Phao
81/16 Moo 8, Ko Pha-ngan, Surat Thani

Reviews

6.8
Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

6/10 Okay

Diego De La

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice property but a bit run down for the price
Stayed 3 nights in Feb 2024

6/10 Okay

Emma

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing but okay
Room I could have had better cleanliness and standard in a hostel. Right next to the main road so noisy. Also you have to hand in your key to get in cleaned and I came back at 9:45pm and the resort was a ghost town so I had to seek advice from the local restaurant across the road. Simple customer service and experience could make this place so much better.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked two Superior rooms, but until today we do not know what is supposed to be "Superior" about these rooms. The door was broken, the towels had questionable stains and the beds resembled a wooden bench. Springs came out of the bed and it was so uncomfortable that after the three nights an appointment with the chiropractor had to be made directly. The bathroom resembled a gas station, otherwise we could not explain the pungent smell of gasoline. In general, the whole facility smelled very strongly of gasoline. The room service only comes if one hands over the key at the reception, but none of the service personnel was able to inform us about it. The only positive thing is the pool that specially in the evenings offers a nice view to the sea and a beautiful sunset. The food at the pool was quite ok, but many times it took a long time, although there was not much going on. But the highlight was during the check-out. We had to pay 250 Baht for a towel that had shower gel stains, although these would go out after washing. But the staff did not let us talk to them and so we actually had to pay. Conclusion: We will not come back! The price-performance ratio is not right at all!
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
When booking the room no one ever stated that the spa was going to be closed for the duration of our stay as described which was disappointing. The room was not as promised, we were situated right next to the main road where we endured the sound of roaring traffic until the early hours of the morning to then be woken at 6am to the same traffic. We think somebody was living above our room who were noisy all day and night! When we needed clean towels we were expected to drop off old ones at reception and pick up new ones, and if you didn’t drop your key off at reception you didn’t get any housekeeping. When we did go to drop our key at 8am there were no staff at all, therefore no clean towels. We needed clean towels as we had to use our towels on the floor as the shower drainage was extremely poor which meant the bedroom floor was wet and slippery as the shower was next to the bed. We had building works taking place right next to our room so if it wasn’t the noise of traffic it was builders banging about and shouting. Staff were mostly helpful especially with arranging transport and helping carry luggage. The pool was beautiful, food was good value, location on the island was ideal but it was a shame that a few things let it down overall. Overall I’d give it a solid 5/10.
Stayed 3 nights in Dec 2019

8/10 Good

Carl

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Mixed feelings
Booked a "Superior Room", balcony with sea views. Room looked decent, yet faced fairly busy road, not exactly sea view. Was offered paid upgrade to the villas with views or for the same price a hut with a jungle view. Hot water, fridge, little bottles of shampoo, conditioner, shower gel, clean towels, water (once on arrival). No housekeeping (once every 2 days). The balcony with jungle plus a bit of sea view would need a bit of care. Wifi passable (slow for streaming video via VPN). Great infinity pool (even if unavailable for a couple of hours as they were changing the roof of the nearby bar; the jacuzzi part is broken). Pool is pleasantly warm (warmest compared to 2 other hotels on the island) so you can enjoy the sunset or evening in the pool. Not much shade during the day though. Construction elsewhere in the resort as well. No service in the restaurant (August = off season). Top of the hill, so you do get great views of the sea. To get to beach you need to walk a bit; without your own wheels (or taxis) your food options are fairly limited (nearest restaurant offered only evening buffet). Uncomplicated check-in (asking for small deposit or passport). Overall, mixed feelings. The expensive villas have great views of the sea, the other rooms have great view of the road (or the jungle).
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
First room was next to road - loud due to autos/bikes/scooters. Requested to move to quieter room - Second room was half the size and no windows next to a family with loud children. Towels had holes when unfolded from decorative swan poses on the bed. Motorbike rental is necessary at this location. Only one staff member spoke English. Hotel had vacancy. A total of 10 other people//4 motorbikes weee observed during four day stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private room with lovely pool area!
This was a fantastic find on Koh Phangan - really nice place, great staff and the room was fantastic. It was great to have such a nice private garden area as well - really one of the best pools too. We actually stayed an extra night it was that good. Well done!

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Million Star Rated.
Super awesome hotel. Staff was very helpful. Manager is super helpful.

8/10 Good

Danita, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the beach with friendly staff.
The hotel has many facilities including cafe and restaurant and bar with cheap cocktails. Staff are friendly and helpful, especially the lady at the Front desk. The room is clean and chic. Recommended but if the rooms close to the road are at reasonable price but you have to be quite a deep sleep kind of person because there will be the sounds from vehicles and passersby.
Stayed 1 night in Dec 2017

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Good location if you rent a scooter!
The resort had a wonderful infinity pool. Location was on a hill so beaches were a walk away. Quite far from local town. Two very good restaurants across the street. Staff was friendly and helpful.

6/10 Okay

Sakai, Bangkok, Thailand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good, but better options exist.
Good stay but the rooms are badly situated. An odd bathtub that occupies an entire room and the traffic on the street is much closer than you might think. Service is great at reception, but nobody ever cleaned the room. I almost felt as if we could have stayed and nobody would have noticed! Great pool and amazing sunsets from the pool area. If the seaview bungalows were a realistic priced they would be perfect!!

8/10 Good

David, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Accidental booking to this place, long story. More than happy with hotel although had I walked in off the street it'd have been cheaper. Strange. Room spotless. Nice pool. Can't cook steak but "heyho"

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memnun kaldık
Otel personeli sıcak ve samimi. Otel odası çok konforlu olmamasın rağmen gün batımındaki sonsuzluk havuzu herşeye değer. Bulunduğu bolge oldukca iyi. Hemen üst tarafinda salincakli deniz kenarinda yurume mesafesinde Koh raham diye bir otel var ki sabah kahvaltisi ve foto icin muhtesem.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Das Superioirzimmer hat nur ein Fenster zum Dunklen Flur,der Boden färbt ab, Handtücher sind zerschossen aber Sauber, Spinnenweben und Schmutz neben Bett wäre leicht zu entfernen-SCHADE!Die Dame an der Rezeption war freundlich,hilfsbereit und bemüht.Der Pool mit Aussicht ist sehr schön, die Liegepolster dagegen mit Stock-Flecken,keine Handtücher am Pool verfügbar.
Stayed 2 nights in Feb 2019

8/10 Good

Mira

Liked: Staff & service, property conditions & facilities, room comfort
Schönes Hotel, Zimmer hatte jedoch starken Geruch, Hotelteam freundlich versteht aber wenig Englisch. Super Pool mit perfekter Aussicht.
Stayed 4 nights in Dec 2018

8/10 Good

antonia

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2018

10/10 Excellent

Cesar Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing swimming pool view
The room was ok , not a big deal . The hotel itself was really pretty and their swimming pool had an amazing view to the sea. I would comeback .
Stayed 3 nights in Aug 2018

8/10 Good

Claire, Boulogne-Billancourt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très sympa, chambres spacieuses avec possibilité de transformer le canapé en lit enfant, à 5 minutes de secret beach, bons restos à proximité , piscine au top !
Stayed 8 nights in Aug 2018

8/10 Good

FABIENNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situation extra
Just great mais je n ai pas eu le bungalow avec vue sur mur. Snorkeling par la plage du bas extra. Massages d ailleurs aussi.
Stayed 1 night in Aug 2018

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topper op koh tao
Mooi, net 'resort'. Prachtige ligging. Zowels oostelijk als zuidelijk een hemelsbreed uitzicht over tanote bay dan wel de zuidkust van het kleine koh tao. Tanote bay zelf zoals in eerdere recensies vermeld inderdaad een aquarium. Fijne restaurantjes, strand en nevenactiviteiten aanwezig. De medewerkers van het @tanote/good view resort laten je deel uit maken van de familie. Zeer persoonlijke dienstverlening. Een aanrader bij uitstek.
Stayed 2 nights in Aug 2018

4/10 Poor

Jacob

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Romulo

Liked: Staff & service, property conditions & facilities
Hotel com vista incrivel
Hotel com excelentes instalações e uma piscina de borda infinita com vista incrível para o mar, e o pôr-do-sol. Serviço muito cordial e sempre solícito. A cama deixou a desejar, não era confortável.

6/10 Okay

Poul, København

Liked: Cleanliness, staff & service, room comfort
Roligt hotel
Hotellet virker meget dødt. Ingen gæster i restauranten . Man skulle gå på en trafikeret vej for at komme til en lille strand. Der var en smuk udsigt fra svimmingpoolen , men også her var der ingen mennesker.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bättre hemma
Bedrövlig vistelse,

8/10 Good

Ken , Munich, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
I spend 3 days at the Sea Garden Resort. I was living in one of the big rooms at the main building near the street. view from the swimming pool over the bay budget prices big room with a quite Aircon - No beach