4/10 Poor
Verified traveller
Travelled with partner
Dec 29, 2019
Disliked: Amenities, property conditions & facilities
When booking the room no one ever stated that the spa was going to be closed for the duration of our stay as described which was disappointing. The room was not as promised, we were situated right next to the main road where we endured the sound of roaring traffic until the early hours of the morning to then be woken at 6am to the same traffic. We think somebody was living above our room who were noisy all day and night! When we needed clean towels we were expected to drop off old ones at reception and pick up new ones, and if you didn’t drop your key off at reception you didn’t get any housekeeping. When we did go to drop our key at 8am there were no staff at all, therefore no clean towels. We needed clean towels as we had to use our towels on the floor as the shower drainage was extremely poor which meant the bedroom floor was wet and slippery as the shower was next to the bed.
We had building works taking place right next to our room so if it wasn’t the noise of traffic it was builders banging about and shouting.
Staff were mostly helpful especially with arranging transport and helping carry luggage. The pool was beautiful, food was good value, location on the island was ideal but it was a shame that a few things let it down overall. Overall I’d give it a solid 5/10.
Verified traveller
Stayed 3 nights in Dec 2019
