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Reviews of Issaquena Heights Boutique Hotel

3.5 out of 5
Issaquena Heights Boutique Hotel
4 Bosbou Street Upper Central, Thesen Hill, Knysna, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

7.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Kim

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The view over Knysna was excellent. The room was up to standard and clean. Staff pleasant. That’s where it ends. The dining was poor. A number of items on the menu not available. Breakfast average at best. Overpriced.
Stayed 3 nights in May 2024
Response from Jodi MacMurray on May 7, 2024
Dear KimMany thanks for your feedback received, as it is only through feedback from our guests that we can maintain and improve on our service delivery and offerings.I am the newly appointed General Manager and will most definitely be looking into our breakfast offerings, and the necessary changes and additional training will be implemented. I agree with you that it is not acceptable that items on the menu were not available.We pride ourselves on all offerings throughout the hotel, and it is not acceptable that you experienced what you did whilst with us. I trust this has not deterred you from making use of us in the futureKind regardsJodi MacMurrayGeneral Manager .

8/10 Good

Dietmar

Stayed 2 nights in Feb 2024
Response from Jennifer Sampo on Feb 12, 2024
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us. Have a great day! We appreciate the feedback you sent:) Regards Jennifer Sampo Front Office Manager

2/10 Terrible

Michele

Stayed 11 nights in Jan 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, friendly staff. Rooms are comfortable. It’s in at the top of the hill overlooking Knysna and not walkable. Not much in Knysa except the waterfront. It’s an overprice place for food and not much to see. The hotel was nice but I would stay in Plettenberg Bay instead.
Stayed 2 nights in Jan 2024
Response from Jennifer Sampo on Feb 6, 2024
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us:) Regards Jennifer Sampo Front Office Manager

10/10 Excellent

Hussein

Stayed 1 night in Nov 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, you won't be disappointed!!
A great hotel! Rooms were spacious and clean. The pool area was gorgeous with the most spectacular view! A bit far from town but they do offer a shuttle. Because the hotel was so beautiful, we decided to eat in the restaurant there instead of the town and was so glad that we did! The service was amazing and the food delicious! A big thank you to Elrico who went above and beyond to make our stay most memorable!
Stayed 1 night in Nov 2023
Response from Jennifer Sampo on Nov 21, 2023
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us:) Regards Jennifer Sampo Front Office Manager

10/10 Excellent

Martin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a boutique hotel, lovely furnishings . big comfortable room. Excellent breakfast nice friendly staff. stunning location worth staying more than one night . We stayed 5 . Slight problem with the Wi-Fi, but was fixed very fast. Assistant manager Enrico & reservation manager Jennifer were very help full and attentive , as were the dining room staff
Stayed 5 nights in Oct 2023
Response from Nico on Oct 29, 2023
Dear MartinIt was an absolute pleasure to host you and your friends. Thank you very much for the feedback we received. Travel safe. We look forward to welcoming you back to Issaquena Heights on your next visit. Travel safely

8/10 Good

Robert

Liked: Cleanliness, room comfort
Quiet hotel with excellent views!
Lovely place with excellent view over Knysna - staff very efficient and courteous. Little bit disappointed with breakfast - convoluted; coffee or juice both not both and one coffee - pay extra to refill. No replenishing of water in the room - slight feeling of money pinching.
Stayed 2 nights in Oct 2023
Response from Nico on Oct 29, 2023
Dear RobertThank you very much for your feedback. We have addressed this with all departments. We look forward to welcoming you back to Issaquena on your next visit. Have a wonderful day

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Issaquena
Amazing place. Great service, great rooms, great facilities and great views.
Stayed 1 night in Oct 2023
Response from Nico on Oct 29, 2023
Dear BillThank you very much for your feedback and review, we appreciate your support. We look forward to welcoming you back

10/10 Excellent

Rochelle, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was amazing, and the breakfast was delicious. Very helpful with things to do in the area too. Thank you!!
Stayed 1 night in Oct 2023
Response from Issaquena Heights Service Team. on Oct 15, 2023
Good day, Ma'am,Thank you for making it easy for us all to be of good service to you! We hope to see you again!Regards Issaquena Heights Service Team.

10/10 Excellent

HH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
Thanks for a pleasant stay. The view was wonder full. The rooms were beautifull, especially the antiques. Just love everything, Koi fishes, breakfast, supper, the quietness and Nala the friendly Labby.
Stayed 4 nights in Feb 2018
Response from Nan on Apr 10, 2018
Thank you for your uplifting comments. We always strive to make the experience extraordinary for our special guests. Kindest regards

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This is a nice hotel which is full of antiques. The rooms are done out nicely. The hotel is currently under some maintenance work due to the recent fires but is lucky to still be standing as the house next door was completely destroyed. My only complaint would be the noise of the air conditioning. Having turned off ours and the fridge as the made too much noise, I was still awoken by some other ac despite being the only guests (as it was put of season) and I was wearing earplugs. Breakfast is very good and staff are friendly and helpful.
Stayed 1 night in Aug 2017

10/10 Excellent

Zimkhitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
I had an amazing stay at this hotel. The service is superb and the staff is very helpful and friendly. The room was nicely decorated and spacious. I would highly recommend this hotel for the location, staff, beautiful views from the pool area and spacious room.
Stayed 3 nights in Jul 2017

8/10 Good

Georgette, Québec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY nice hotel and VERY nice personnel.
Very pleasant place and all is perfect. The bed was very confortable and it was a quiet place.

10/10 Excellent

Janet, Fairlight, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet hotel with a lovely view
We were welcomed by the owner and the manager and taken to a very nice first floor room with a spacious balcony overlooking the lagoon at Knysna. The room was well-appointed, the bed very comfortable and the facilities just perfect for a long weekend stay. I was unwell for a few days so was able to rest in peace. Breakfasts are served in a separate building and the chef could not do enough to ensure that breakfasts were enjoyable and freshly prepared.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
This hotel was stunning. From the service, views to the styling of the rooms. We had a big claw foot bath in our room which was big enough for two people. The honesty bar was fun and the DIY soft serve and popcorn was a fun novelty. Definitely recommend.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic B&B with views to die for
The host, Nan, and her team were extremely welcoming, helpful and informative and went out of their way to make our stay an enjoyable experience. It has only been open for less than a year and we think that Madison Manor is a fantastic B&B with outstanding views and service. We felt secure, there was plenty of parking and we used taxis to enjoy restaurants in the area rather than walk the hill!

10/10 Excellent

Elin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig og pent hotell med fantastisk utsikt. Veldig god mat og service
Stayed 2 nights in Jan 2024
Response from Jennifer Sampo on Feb 12, 2024
Thank you so much for your feedback, we are so glad you enjoyed and shared your time with us. Have a great day! We appreciate the feedback you sent:) Regards Jennifer Sampo Front Office Manager

4/10 Poor

tim

Stayed 2 nights in Nov 2023

8/10 Good

Camila

Café da manhã muito bom, bar da Piscina com vinhos ótimos. Quarto e Statf bons!!
Stayed 2 nights in Nov 2018

10/10 Excellent

Marc, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage und unglaublich netter Service
Wir hatten eine Übernachtung gebucht. Unglaublich netter und familiärer Service. Haben wie so bisher noch nirgendwo erlebt. Die Herrin des Hauses hat uns zum Schluss sogar noch eine Alternativroute für den Rückweg ausgearbeitet. Unglaublich freundlich. Wir kommen wieder. Zudem hat das Hotel eine super Lage mit direktem Blick auf die Lagune von Knysna und nur eine kleine Anzahl an Zimmern, was den Aufenthalt nochmals angenehmer macht. Die Einrichtung ist sehr geschmackvoll. Teilweise erinnert es an ein Museum. Wirklich klasse!
Stayed 1 night in Aug 2018
Response from Louise on Aug 21, 2018
It was lovely hosting you! We really hope to see you again in future - this time we will have to make sure you have ample time to experience the rest of our Garden Route. Best wishes The Madison Manor Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel em Knysna
Certamente um dos melhores hotéis em que já me hospedei. Tudo foi espetacular.

10/10 Excellent

Hasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knysna overview
We had a fantastic week in Knysna as the central point for our daily activities nearby. Location is on a hill but with a fabulous view. Walking down no problem and taxi always available when returning in evenings.
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöne Aussicht über Knysna
Die Lage des Hotels ist super...schön ruhig mit einer wundervollen Aussicht aber nicht all zu fern von Restaurants und shopping Möglichkeiten.
Stayed 3 nights in Dec 2017
Response from Nan on Jan 19, 2018
Thank you for your review. We truly appreciate the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhafter Ausblick über Knysna, sehr freundliches Personal, schöner Pool, ordentliches Zimmer, Bett war etwas klein
Stayed 1 night in Nov 2017
Response from Nan on Dec 4, 2017
Thank you for all the positive feedback. Apologies for the bed. If you visit again, we will ensure you get the biggest bed at Madison Manor. Kindest regards

10/10 Excellent

Thatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Maravilhoso! Super recomedo. Conforto, limpeza, decoração e paisagem. Porem o café da manhã é bem básico e não havia água para beber no hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Hotel excelente! Boa estrutura, linda vista, bom café da manhã e equipe extremamente atenciosa e gentil.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo reunido num unico lugar
Quarto, banheiro, recepção excelentes. A vista é uma atração à parte. Conforto, bom gosto, tudo reunido num unico lugar.

8/10 Good

Ehefrau , Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel. Gute Bewirtung und nettes Personal
Hatten dort eine schöne Zeit. Richtig toll zum entspannen. Personal war sehr hilfsbereit und freundlich.Hotel hat eine schöne Lage und eine klasse Aussicht über Knysna.Kann man nur weiterempfehlen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort