Kitago Vacation Packages

This hotel is useful.good location.

The house was sizable and location is good. However there is a strong odour in the house that was unable to removed by airing or spray. Kitchen was good but was a little dirty to use.

It’s actually one of the most ridiculously overpriced onsen hotel I have ever been. We travel around Japan and have been living in many similar styled ryokans and rarely run into such disappointments. The hotel obviously has dinner option. But neither Expedia nor the hotel provide proper communication for such option. ( Just for comparison, for other hotels that are over 100,000 Yen / night, we always get email communications from the hotels about potential options pre arrival dates). We arrived at the hotel and then being told that we have no dinner because we didn’t choose it. I mean…I need to know about the options first before I can choose it right ? just one email about dinner options is highly appreciated especially considering the prices that we are paying. Also, there is absolutely nothing in the room fridge. The last hotel we stayed before this one provides 17 types of complimentary drinks… so you can tell the differences. And the so called onsen is basically just a bathtub in the yard. Hotel recommended us to a nearby sushi place for dinner and it’s nasty. The sushi maker took in cash bills by bare hands and went back to make sushi for us without even washing his hands. I would probably pay 1/3 or 1/2 of the prices for this place. It’s not a bad place. But it’s definitely not worth the price. 200USD/night max for the quality of the facilities and services. It’s awful that we paid close to 700 USD/ night for this. Don’t go

Pros: the price is quite good, the area is pretty convenient, and the staff is very friendly. Also, I really liked the onsen. Cons: I wanted to change my dates because a Typhoon was coming the same dates of my traveling and they refused, so I would not recommend this place for this reason. Also the onsen floor was very dirty which is a shame as the onsen itself is pretty nice and looks like recently renewed. Also the staff did not speak english at all, but we communicated with an app, which it worked and I got my check in fast, but if you want to have a conversation I dont think is possible but they would really try to understand and help.