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Reviews of Hotel Memling

5 out of 5
Hotel Memling
Avenue du Tchad 5B, Kinshasa, Gombe

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 131 reviews" "
Rating 8 - Good. 45 out of 131 reviews" "
Rating 6 - Okay. 21 out of 131 reviews" "
Rating 4 - Poor. 4 out of 131 reviews" "
Rating 2 - Terrible. 3 out of 131 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from The management on Apr 29, 2024
Dear Irene,Thanks for the great comment. It makes us go the extra mile. Hope to see you soon back in the Memling Hotel in Kinsasha.Greetings

10/10 Excellent

BOGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the swimming pool! You can swim anytime of the day! Food was great, the service was excellent. I will go there again!
Stayed 7 nights in Apr 2024
Response from The management on Apr 15, 2024
Dear Boba,Thank you for your comments on Expedia.com. They really make us go the extra mile for our guests. We hope to see you soon back in the Memling Hotel Kinshasa.

8/10 Good

Georges

Liked: Staff & service, property conditions & facilities
very convenient hotel and the food is good there.
Stayed 3 nights in Mar 2024
Response from The Management on Apr 8, 2024
Dear Georges,Thank you for your comments on Expedia. It makes us go the extra mile for our guests. Hope to see you soon back in the Memling Hotel Kinshasa

8/10 Good

René

Liked: Cleanliness, staff & service, property conditions & facilities
The cockpit bar is wonderfull !
Stayed 4 nights in Mar 2024
Response from The management on Mar 11, 2024
Dear RénéThank you for your comments and indeed our bar is one of a kind.Hope to see you soon back in the Memling Hotel in Kinshasa

6/10 Okay

Nabih

Disliked: Cleanliness, amenities, property conditions & facilities
Well located , avarage rooms , do not try the restaurant or the bar it’s terrible ,
Stayed 1 night in Feb 2024
Response from The management on Feb 19, 2024
Dear Nabih,Thank you for your comment on Expedia which enables us to make sure next time you enjoy more our hotel. I will follow up you comment regarding the restaurant and the bar with our F&B Manager but was it the service or the food or both ? Regardless of your response we will follow up.Thank you again and we hope that we can make sure your next stay will be a better oneKind regards

8/10 Good

Assi

Stayed 1 night in Jan 2024
Response from The Management on Jan 19, 2024
Dear Assi,Thank you for your comments on Hotel.com. We hope to see you soon back in the Memling Hotel in Kinshasa

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, made of noble material, well kept and decorated. Really a fairy tale
Stayed 11 nights in Sep 2023
Response from The Management on Oct 16, 2023
Dear Jose,Thank you for your comments on Expedia. It makes us go the extra mile.Hope to see you soon back in the Memling Hotel Kinshasa

6/10 Okay

Verified traveller

Business traveller
The Memling hotel is just fine... the beds are comfortable, the staff are helpful and friendly, and it is lovely to have an outdoor pool, with music poolside on the weekend. It is also near some great, quick restaurants to grab hummus, shawarma, or other Lebanese snacks! However, there were tiny cockroaches in my room (although the cleaning staff are amazing! I think the cockroaches are just a product of the general decline of the hotel). Consider having products on hand to repel mosquitos for poolside diners- like sprays, coils, or candles! That would be a really nice touch to elevate the experience! The prices are insane... $6USD for a can of Coke?! A $20USD+ croque madame?! It all feels a bit exorbitant. Yes, Kinshasa is expensive, but this is over the top! Anyways- overall a pleasant stay! I just think there is better value for your money in Kinshasa!
Stayed 1 night in Aug 2023
Response from The management on Aug 9, 2023
Dear guest,We thank you for your comments which enables us to improve ourselves. Regarding the cockroaches I will look into this and it is really a problem especially when guests take food in their room and it stays in the room. Regarding the prices indeed Kinshasa is very expensive as all products are imported. We do regularly a bench mark with all the hotels of the same category and we are situated in the low middle regarding the prices of our items.I do hope we see you soon again in KinshasaKind regards

8/10 Good

Michel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It should be renovated
Stayed 1 night in Jun 2023
Response from The Management on Jul 7, 2023
Dear MichelThanks for your comments. The hotel is well kept but indeed renovating plans are on their way probably for 2024.

10/10 Excellent

KABONGO

Stayed 1 night in Jun 2023
Response from The Management on Jul 7, 2023
Dear KabongoThanks for your score. We hope to see you soon back

4/10 Poor

tamer, Cocoa Beach

Stayed 13 nights in May 2023
Response from The management on Jul 7, 2023
Dear TamerPlease contact us directly as we would like to improve ourselves upon your score and we want to know what went wrong on your stay

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from The Management on May 26, 2023
Dear Stephane Thanks for the great note you gave us. Hope to see you soon back in Kinshasa

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and affordable hotel
It was worth the money. Good and helpful staff. Check in was faster.
Stayed 2 nights in May 2023
Response from The Management on May 26, 2023
Dear PaulComments like yours make us go the extra mile. Thanks and hope to see you soon back in Kinsasha

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from The Management on May 26, 2023
Dear Stephane,Thanks for your note. Hope to see you soon back in the Memling Hotel Kinshasa.

10/10 Excellent

Yahye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2023
Response from The Management on May 3, 2023
Dear Yahye,Thanks for the great score on Expedia. It makes us going the extra mile for our guests.Hope to see you back soon in Kinshasa

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from The Management on Apr 24, 2023
Dear Joseph,Thanks for the great score you gave us.We hope to see you soon back in the Memling Hotel Kinshasa

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from The Management on Mar 27, 2023
Dear Justin,We thank you for your score on Hotels.com and this rewarding score keeps up the energy of our serviceThank you and we hope to see you soon back in Kinshasa.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the Best
I love Memling Hotel. The rooms smell wonderful, very clean and the restaurant is excellent. I highly encourage this place. The one down fall is the outside surroundings, but that is the case with every hotel in Kinshasa.
Stayed 2 nights in Feb 2023
Response from The Management on Mar 1, 2023
Dear David,Thank you for your comments regarding the Memling Hotel. It is very encouraging for us to keep up the standards and improve ourselves day by day.We hope to see you back in Kinshasa very soonKind Regards

2/10 Terrible

FEDOR

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Worst service ever !!!
We’re aircrew and booked three rooms at the Memling with $26 food/beverage credit vouchers, but NEVER received them! We couldn’t get our own individual roomkey and had a to ask everything the frontless to come and use the master key. In the evening we made a takeaway order at the restaurant for the morning leaving at 5 am and we found out at 5 am that the chef even didn’t start to prepare our order. Nobody took responsibility and we even had to pay $220 for it with no apologies whatsoever.
Stayed 1 night in Dec 2022
Response from The Management on Dec 9, 2022
Dear FedorWe apologise for the experience you had in our hotel and we assure you that we will follow up your complaint in every detail.Regarding de 26 dollar credit vouchers our reception has now been briefed to reduce this amount directly from your restaurant bill. Unfortunately this has not happened.During your stay we had a problem with the key interface and as such we were not able to give you a key.I agree it is unacceptable that your order was not ready and I will follow this up with the chef personallyAgain accept our apologies and we will make sure this will not happen again.

6/10 Okay

John

Business traveller
Disliked: Staff & service, property conditions & facilities
Disappointed
Bad customer service. Refused with my laptop charger.
Stayed 1 night in Nov 2022
Response from The Management on Nov 28, 2022
Dear JohnWe are sorry that your stay was not up to your expectation. Please contact us directly in order to see what went wrong with "refused my laptop charger"Please be assured that we care about our guest service and hope in a future stay we meet and exceed your expectations

8/10 Good

Arie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel. At the center of very crowded city center. Breakfast was nice, but dissapointed. Proces in the restaurant, too expansive
Stayed 1 night in Oct 2022
Response from The Management on Dec 1, 2022
Dear Arie,Thank you very much for your comments regarding the hotel. Unfortunately most of the products in Kinshasa are imported and on top of that we pay 28.12% taxes on rooms food and drinks.We hope to see you soon again

8/10 Good

Willy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from The Management on Dec 1, 2022
Dear Willythanks you your nice score

8/10 Good

Lynne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

BOGA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Memling Hôte was great! The room was clean, service was excellent and the pool was fantastic! We were able to swim in the evening! I will definitely go back there and recommend to anyone looking for a good place to stay in Kinshasa!
Stayed 11 nights in Aug 2022

2/10 Terrible

Salumu

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing. Worse place to stay. No value for money. This place is the worse I’ve been to in my entire life. Too expensive for poor quality,bad food, old elevators. It’s actually hotel worth 5$ a night.
Stayed 2 nights in Jul 2022

6/10 Okay

Pamela

Stayed 3 nights in May 2022

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from metien on May 4, 2022
Nous vous remercions de votre note. Dans l'espoir de pouvoir vous accueillir à nouveau

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is conveniently located in the centre of town.
Stayed 5 nights in Mar 2022
Response from metien on May 4, 2022
Thank you for your comments. Hoping to welcome you again

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from metien on Jan 14, 2022
Nous vous remercions de votre note. Dans l'espoir de vous accueillir à nouveau à l'hôtel Memling

6/10 Okay

Expedia

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 7 nights in Nov 2021
Response from metien on Jan 14, 2022
Nous vous remercions de votre note et espérons pouvoir vous accueillir à nouveau très bientôt.

10/10 Excellent

cristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Clean and quiet room, good breakfast included, cozy bar (the Cockpit, very friendly staff. Second best accommodation in Kinshasa.
Stayed 5 nights in Nov 2021
Response from Metien on Jan 14, 2022
Thank you, we appreciate your feedback and hope to welcome you again

8/10 Good

Burak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Metien on Jan 14, 2022
Nous vous remercions de votre note. Dans l'espoir de pouvoir vous accueillir à nouveau à l'hôtel Memling

10/10 Excellent

Bobette

Liked: Property conditions & facilities, room comfort
This hotel is amazing. The room was big and very clean. The food was delicious especially the cheese burger.
Stayed 4 nights in Sep 2021
Response from metien on Oct 5, 2021
Thank you, we appreciate your feedback and hope to welcome you again

10/10 Excellent

Bobette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased😁👍
Stayed 2 nights in Sep 2021
Response from metien on Oct 5, 2021
thank you, we appreciate your feedback and hope to welcome you again

10/10 Excellent

Frederic KIESE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All personal very best team
Stayed 5 nights in Aug 2021
Response from metien on Sep 10, 2021
We thank you for the time you spent in our Hotel and are happy that your stay went well. Looking forward to see you again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodation in the center of city. However street children are many around the hotel. The street children bring insecurity around the hotel
Stayed 5 nights in Jul 2021
Response from Morgane on Aug 2, 2021
Thank you for the stay in our establishment. Your comments are taken into consideration.

6/10 Okay

Jean Marie Andre

Business traveller
Liked: Cleanliness, staff & service
Good hotel in Kinshasa but far from perfect
Well situated hotel in a city which is not known for worldly conforts, the Memling Hotel remains a gem in Kinshasa. This is my second time in two months and my trip was marred by very bad internet during 4 out of the 7 nights. There was not much visible effort to sort out the issue and I were suggested to buy internet credit from street hawkers and use my cellphone instead. This was a major disappointment. Otherwise, the hotel restaurants were good, if not excellent. The receptionists varied from very helpful to indifferent but waiters were kind and welcoming. Rooms suffer from poor lighting so while it creates an excellent ambience for lovers, it was somewhat a constraint for me as a businessman.
Stayed 6 nights in Jul 2021
Response from Morgane on Jul 30, 2021
We thank you for your stay in our establishment and your comments are taken into consideration.

8/10 Good

JEAN

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
JR Kin
Good stay! Service at restaurant a bit slow!
Stayed 2 nights in Jul 2021
Response from Morgane on Jul 30, 2021
We thank you for your stay in our establishment and your comments are taken into consideration.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place, highly recommended
Stayed 3 nights in May 2021
Response from metien on Jun 7, 2021
Thank you for your review and for choosing Memling Hotel for your stay in Kinshasa. Hoping to welcome you again soon

10/10 Excellent

Rees

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
deception
As a VIP Gold member I expected an upgrade , but did not receive such.
Stayed 8 nights in Apr 2021
Response from Metien on Jun 21, 2021
Dear Sir, Please note that the upgrade is not guaranteed and is subject to availability.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel with very good food and amenities
Stayed 7 nights in Nov 2020
Response from Memling on Feb 2, 2021
Thank you for your review and for choosing Memling Hotel for your stay in Kinshasa. Hoping to welcome you again soon

10/10 Excellent

Galatia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

6/10 Okay

Stelios

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2020

8/10 Good

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

KenAwuondo, Mombasa, Kenya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Memling treated me like a King. I arrived from Boende through Ndolo Airport. On arrival, I was received by a well-dressed tall healthy looking staff. He picked me from the stone-faced Immigration staff and ushered me into the comfortable chauffeur car that dropped me at theHotel. The Reception staff were very courteous. They easily changed my room from smoking to non-smokers room. The food was delightful. the internet connection was super. The following day, the picked me from the Hotel to the Airport and the fellow who picked me from the Ndolo Airport dropped me at D'Njili Airport where he arranged for everything for ease of my passage through chaotic Airport guards. My exit from Kinshasa was complete opposite of my welcome. If I ever go back to Kinshasa, Hotel Memling will be the place to stay. They made me forgot all the challenges and problems I encountered while in DRC.
Stayed 1 night in Feb 2020
Response from metien on Mar 23, 2020
Dear Sir, We appreciate your comments. Note that the Memling hotel works tirelessly to satisfy and best meet the needs of its customers. We will be honored to receive you again among us.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful front desk staff. Very good security system both inside and outside the hotel.
Stayed 4 nights in Feb 2020
Response from metien on Mar 23, 2020
We thank you for the time you spent in our Hotel and are happy that your stay went well. Looking forward to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Room was reasonably good and so was breakfast choices. Staff need to give more smiles and be more attentive. Wifi for one gadget at anyone time was not good
Stayed 3 nights in Nov 2019
Response from metien on Mar 23, 2020
We thank you for the time you spent in our Hotel and are happy that your stay went well. About Wifi improvements have been made since your last stay among us Looking forward to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from metien on Mar 23, 2020
We thank you for the time you spent in our Hotel and are happy that your stay went well. Looking forward to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a good facilities except outside of the hotels with many people around the hotel
Stayed 6 nights in Oct 2019