Lobby

Reviews of Coushatta Grand Inn

2 out of 5
Coushatta Grand Inn
777 Coushatta Drive, Kinder, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 90 reviews" "
Rating 8 - Good. 28 out of 90 reviews" "
Rating 6 - Okay. 14 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 2 out of 90 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Coushatta Grand Inn Staff on Jul 11, 2019
Thank your for your feedback. We hope to see you again soon!

10/10 Excellent

Krist

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Coushatta Grand Inn Staff on Jul 5, 2019
Thank you for your review of the Coushatta Inn. We hope you will visit Coushatta Casino Resort again soon.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Great stay. Kids loved the pool area. Hotel accommodated us with the rooms neighboring each other. The casino has slot machines where drinks can be ordered now which is awesome.
Stayed 1 night in Jun 2019
Response from Coushatta Grand Inn Staff on Jul 2, 2019
Glad you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Coushatta Grand Inn Staff on Jul 5, 2019
Thank you for your review of the Coushatta Inn. We hope you will visit Coushatta Casino Resort again soon.

10/10 Excellent

West Grant Water

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to anyone in this area to stay here.
Great stay!
Stayed 4 nights in Apr 2019
Response from The Coushatta Inn Team on May 1, 2019
Thanks for staying with us! We appreciate your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!! The room was large and comfortable.
Stayed 1 night in Apr 2019
Response from The Coushatta Inn Team on May 1, 2019
Thanks for staying with us! We appreciate your feedback.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Room comfort
Had a blast, but....
Staff was friendly, price was fantastic, room was big and clean. A/C was old and super noisy and the bed didn’t have a comforter, so it made for a bad nights sleep for us. Casino is great. Best luck on slots we’ve ever had in Louisiana. Walk from the hotel is easy and they even have a free shuttle if you don’t want to walk it. You can’t beat the room price! But, bedding and a/c could use some updating!
Stayed 1 night in Apr 2019
Response from The Coushatta Inn Team on May 1, 2019
We appreciate your feedback. Thanks for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
A little outdated. No breakfast. Pillows were very comfortable.
Stayed 1 night in Apr 2019
Response from Coushatta Grand Inn Staff on Apr 20, 2019
Thank you for staying at Coushatta Grand Inn. We hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Coushatta Grand Inn Staff on Apr 15, 2019
We're glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it, it was as comfortable as always. We have been at this hotel 3 times and we will be back again to stay.
Stayed 1 night in Apr 2019
Response from Coushatta Grand Inn Staff on Apr 15, 2019
We're glad you enjoyed your stay. Hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Mar 2019
Response from Coushatta Grand Inn Staff on Apr 3, 2019
Thanks for staying with us. We appreciate your feedback .

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sister's Birthday
My sister an I took a little " get away" for her birthday, it was awesome! We really enjoyed it!!
Stayed 1 night in Mar 2019
Response from Coushatta Grand Inn Staff on Apr 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay. Location was excellent for our trip. Room was very nice
Stayed 2 nights in Mar 2019
Response from Coushatta Grand Inn Staff on Apr 3, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Carol Droutz

Liked: Staff & service, property conditions & facilities, room comfort
Duped...
When I booked the rooms I asked twice if this was inside the casino and was told yes... in the info for the Inn, it claimed to have 2 restaurants, and 4 bars and lounges which it did not have. I booked these rooms months ago before Thanksgiving...
Stayed 1 night in Nov 2018

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly enjoyed our stay
Stayed 1 night in Jul 2018

10/10 Excellent

Brannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Naewanna Sherman on May 29, 2018
Thank you for your review of Coushatta Inn. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and extremely polite. Bradley was sweet and took our luggage up to our room. Enjoyed the stay very much.
Stayed 1 night in Apr 2018
Response from Naewanna Sherman on May 29, 2018
Thank your for the kind words. Hope to have you visit us again soon.

8/10 Good

ANN H.

Liked: Cleanliness, room comfort
OK as close proximity to casino.
This hotel was not as described in your ad. The hotel is old with limited conveniences. No help with luggage or parking considering we are elderly. We had a problem with a bad leak in the bathroom and no room straightening service on 2nd day as offered. No restaurant nor local place to buy food (except vending machine). There was good shuttle transportation to and from casino which ran on a timely schedule. There were restaurants in a nearby hotel and at the casino. No other restaurants anywhere in the surrounding area.

8/10 Good

Ka Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best deal
Was really glad to have been able to check in early. After traveling all nite it was a blessing. Enjoyed our stay, had a blast and was so convenient with closeness to casino!! Book now, you will not be disappointed!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Not bad but could be better.
The stay wasn't bad but it could have been better. The bathroom wasn't up to my standards.
Stayed 1 night in Dec 2017

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value. We are accustomed to getting Casino rooms free but we don't play there, so paying so little for such a nice room is a no-brainer. We'd have paid more staying at a substandard motel. We will be back!
Stayed 1 night in Nov 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a great stay at this hotel. The staff were friendly and helpful. There was coffee in the room, and it was a short walk to the casino. Also had a shuttle. Pool next door. Room was comfortable and clean. There was no breakfast, and it would have been nice if they had fruit and muffins for sale at the front desk, but oh well. We could have gone next door to the casino for breakfast.
Stayed 1 night in Nov 2017

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
The lady who I spoke too lied to me. She said they didn't have any space available on the golf course. and when I drove over to the course, they didn't have anyone making the turn and quite a few holes were vacant. I watched for quite a few minutes, and it was around 2:45 on a Monday afternoon when this happened. But I did rate this trip good, becaused everything else went well.
Stayed 1 night in Oct 2017

6/10 Okay

Dennis

Disliked: Room comfort
Running from flood
Would not let us use fema to stay or discount but triple rate cause of weekend, no heart at all
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations were close to the Casino.
The Inn was ok for the price but not what we were expecting. When booking our reservations, we thought we were booking the Grand Hotel not the Inn, which is a Motel. We only stayed one night so it was ok. Be careful when booking through Expedia to make sure you know what you're getting as you cannot change your reservations & are stuck.

10/10 Excellent

C.J., Natchitoches, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled reservation
When I arrived to check in the clerk told me my reservation had been cancelled by Expedia, but assured me she would find me a room which she did for a fourth of the price that was initially quoted. Shortly thereafter, I saw on my credit card app that I had been charged by expedia and the hotel. The clerk suggested that I call expedia and get this straightened out. I called expedia and after investigating, the clerk credited my expedia charge so all turned out well.

4/10 Poor

Madison frm TX, Houston

Disliked: Cleanliness, staff & service, room comfort
Noisy...unimpressed
The front desk clerk who checked me in was very polite, however, in the process of checking in I had an issue with the day shift manager. She was trying to charge me for a room that was already paid for through Expedia. Her attitude became very rude and unpleasant because she did not comprehend that I did not owe anything except for the deposit. Instead of arguing with her I immediately called the Expedia Gold member customer service, and my issue was taken care of expeditiously by the phone rep. No complimentary upgrade was offered by the front desk, nor any other perks associated with my Expedia elite status. The room was subpar, and the a/c unit had mold on it and smelled really badly. The bathroom was clean, but nothing spectacular about it. In the middle of the night you can hear doors shutting very loudly, so if you are looking for a good nights sleep it is not possible. The convenience of the 24/hr casino shuttle to and from the hotel was a plus. The lobby was decorated nicely, but that is about it for the compliments.

10/10 Excellent

Brandy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to the gaming area. Has a nice s
Went with family and had a nice visit Was able to go downstairs and walk over to the gambling area and also to get something to eat. Really liked the food at the Terrace cafe. The only thing not good was the smell of too much smoke in the gambling area. We played in the nonsmoking area. But the hotel was great.

10/10 Excellent

Daniel, Cedar Park. Texas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall A Nice Stay
Front Desk Staff Went Above And Beyond To Accommodate Our Needs. Only complaint is NO COFFEE IN ROOM OR LOBBY. You have to walk to the Casino for complimentary coffee in little cups with no lids. By the time you walk back to the hotel you've spilt some of the coffee.

6/10 Okay

Verified traveller

Disliked: Staff & service
Comfortable.
Our stay was comfortable. The best part was the fact that it was a short walk to the casino.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A little disappointed with no coffee or newspapers in lobby...safety pins all over dust ruffles...not one coke machine worked

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Too noisy and privacy issue!!!
First - it was very noisy, you could hear when others guests were opening and closing their doors. Second - we were very close to the pool and the music was very loud. Third - we woke started awake by Housekeeping trying to come into our room around 8::00-8:30, then again @ 10:30.

10/10 Excellent

Chrissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Our stay was good.

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

C Narup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spacious Room
loved it

8/10 Good

Tammy, lafayette la

Liked: Staff & service, room comfort
Disliked: Cleanliness
it was great

8/10 Good

JIM, San Antonio

Liked: Cleanliness, staff & service, room comfort
Nice quiet room.
Room needs an update very old furniture but in good condition

10/10 Excellent

Tacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and really close to the casino! The hotel staff was also very pleasant and helpful.

10/10 Excellent

Douglas, Huntsville, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lemonade
We stayed here, because L'auberge messed up our reservation and weren't at all accommodating. We were able to get a reservation last minute at the Coushatta Inn and were so pleasantly surprised. It was very nice as were all of the staff we encountered. The room was pretty. Overlooking the lazy river. We had a great time and will most definitely returnit is now our new favorite in the Lake Charles area!

10/10 Excellent

Christina, Lake Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family getaway!!
Nice stay, very friendly, helpful people

10/10 Excellent

doug, houston, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well done
clean rooms, nice staff, great price on the room, free shuttle service

10/10 Excellent

Karla, Laneville

Liked: Cleanliness, staff & service
Misled.
Very frustrated. Thought we were making reservations for Grand Hotel. Valet parked, and had them to retrieve it because of misconception on name!!!! Talk about feeling embarrassed! Apparently Grand hotel and Inn are listed the same! The employees were very nice in getting our vehicle back! This was after tipping valet and bellboy! The Inn is OK a little on the old side. The shuttle was great! We were uneasy coming back from casino first night because we had to walk thru parking lot beside swimming facilities after every thing was closed!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No big deal, but the sign on the front of the hotel reads Coushatta Inn, not Coushatta Grand Inn. There is also a Grand Inn on the property. Just a little confusing if it's your first visit. Great place to stay!!!

8/10 Good

Arthur, Georgia

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel
Hotel was great but checkin was a nightmare. Had my party of 5 booked in 1 room instead of 5 separate rooms. Took 45 minutes to straighten out