Arrived early and left our luggage- charged £5/suitcase! Fair enough, it’s business. But the storage room is not even a proper storage room, you’d be lucky to squeeze yourself in between a massive post and the wall with your luggage!
There were 6 of us in a room. There was barely any space to move. On our first night, the outdoor shisha bar located in the garden of the premises, played loud music from 7pm til about 3/4am. Not one staff did anything about it, husband had to speak to the shisha bar staff and nothing happened. On the second night, toilet got blocked. It was not the first time it has happened accdg to the staff so they decided to transfer us to 3 double rooms, no big room was available. Rooms were a bit better but our room was still overlooking their shisha bar so it was the same problem, lost sleep again! Prior to being moved, we requested for a late check out 1pm and the receptionist said yes and they won't charge us at all. Here comes check out day, husband and I were outside fully confident that our check out has been extended. Apparently they’ll charge us £10/hour/room! We were mortified and we complained. Manager eventually said they won't charge us extra for late check out. No apologies for trying to rip us off. No apologies that we’re in 3 rooms instead of one because of a blocked toilet. No apologies that most of us did not get decent sleep for 2 nights! Just disgusting. That’s just no way to treat customers!