Ratings based on 1,370 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 13-Nov-2017
The hotel was fantastic, however during or stay the salt ponds were under construction so that was a bit of a bummer. The room we were in could have use a bit of updating but beyond that it was absolutely fabulous. The staff was wonderful- they really go above any beyond to make sure you enjoy your vacation.
5 out of 5
Recommended
for Everyone
by A verified traveller from west Virginia

Elegant, lovely quiet, but charming.

Posted 6-Nov-2017
We were. Here 23 years ago and still wonderful. Enjoyed the charm.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Posted 27-Oct-2017
Great hotel with large rooms. Have a number of pools and lagoons to choose from, never felt crowded or busy. As expected, food and drinks are quite expensive in the resort, would recommend going to Koloa town or down the road at the shops for more options.
4 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Very Nice Hotel

Posted 4-Oct-2017
Pros: Location to restaurants and shopping.
Cons: Elevators or stairs close to the rooms
Location: Shopping centers were conveniently located. Many restaurant choices in Poipu!
Hotel was in a great location near restaurants and shopping. Beautiful landscaping and pools. Tidepools was our favorite restaurant on the Hyatt grounds!
5 out of 5
Recommended
for Everyone
by A verified traveller from SF, CA

Wow! Simply wow!

Posted 1-Oct-2017
We were very happy with our stay at the Grand Hyatt Kauai. The hotel is beautiful and the staff is top notch! We would definitely recommend staying here. It's an easy trip from the airport. The breakfast buffet at Ilima Terrace is extraordinary. The Seaview Terrace also offers fantastic breakfast options and you get to enjoy your breakfast with a view of the ocean! The water slide is for kids young and old. I think the adults had more fun (including me). The Koloa/Poipu area is filled with other great food and shopping options if you decide to make a short drive away from the hotel. If you decide to go further out, the drive is quite accessible as well. Or if you decide to hang out at the hotel all day, it's perfectly OK too. We'll be here again!
2 out of 5
by A verified traveller from omaha, nebraska

It was a 5 star hotel, but not a 5 star experience

Posted 27-Sep-2017
The rooms were old and outdated, and there was construction and lawn maintenance going on in the morning. We asked for a room upgrade the first night, and only got it the last night, After the other room we had moved to was worse than the 1st one. You have to pay extra for every amenity offered plus an undisclosed Resort fee every night. The concierges were uniformed about many of the activities and restaraunts on the island. I had two massages there, one was amazing, however, one was literally the worst massage of my life. Overall, this hotel ruined our honeymoon in paradise, I would strongly suggest avoiding it.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Beautiful Resort and location

Posted 26-Sep-2017
This is a lovely resort in a beautiful location. Peaceful and serene. Hotel staff very nice
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Loved the pool area and lagoon.

Posted 19-Sep-2017
Pros: Although it was a big resort, that's what I loved about it. Food was pricey but good, especially the Tide Pools restaurant.
With the exception of a couple of somewhat rude staff members, all others were very helpful and pleasant, and provided information when asked.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

What you'd expect from Grand Hyatt.

Posted 11-Sep-2017
My first time in Hawaii and in many ways the Grand Hyatt did not disappoint. The hotel staff was welcoming and attentive, the grounds were beautiful and provided a relaxing stay. My one issue - and seemingly small but significant enough that I probably won't come back - is both the service and the drinks at the pool were dismal. I was hoping for a mix of adventure - scuba days, hiking etc, and relaxing. Kauai did not disappoint with the adventure, but my relaxing days at the pool were spent either waiting for service or questioning if there was even any alcohol in my drink once it arrived. I'm no stranger to resorts and I wasn't expecting the same drinks as you'd find during your freshman year trip to Senior Frogs in Mexico, but for $16 a drink (no exaggerating) you think they could put a little booze in a fruity drink. All in, by the end of the week we spent about $1,500 in incidentals, you think we could've settled in poolside with a little buzz for that.
4 out of 5
Recommended
for Everyone
by A verified traveller from SF

Amazing grounds..beautiful views.

Posted 8-Sep-2017
Had an amazing time at this hotel. My only criticism is the restaurant food was not worth the high price at all.