Ratings based on 1,179 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from chicago

Great hotel, great amenities, but pricey

Posted 1-May-2016
Everything was perfect about the resort. Relations staff were mediocre - everyone was very nice but often not that quick to help with bags, directions. Heard things about concierge being rude to other guests, though we did not have that experience. Rooms are huge and views are great - though why spend time in a room with a pool and beach like this! Excellent - recommended!
5 out of 5
by A verified traveller from farmington, mi

Great vacation spot

Posted 29-Apr-2016
Clean and spacious rooms, friendly, helpful staff. Great beach location with lots of amenities. Great pool area. Various eating areas from quick to sit down. Great meals at donderos and Stephenson's.
3 out of 5
by A verified traveller from San Francisco

Facilities Need a Face-Lift, Spa is Sub-Par

Posted 24-Apr-2016
Your first impression is jaw dropping. Location is superb, views are unforgettable. Front desk staff is friendly--especially Ronald. He was wonderfully helpful and welcoming! Day 2, however, was more revealing. Building is showing its age, wood paneling on the doors was splitting, rugs seperating--an appearance not in line with the cost of our stay. The Anara Spa was especially disappointing. While they do have a beautiful garden area, the facilities housing the hot tub, lap pool, steam room, etc., feels like a public pool. And the impersonal desk staff treat you like a warm body with a wallet. For actual 4 and 5 star service, head to Wailea on Maui.
5 out of 5
by A verified traveller from Rancho Cucamonga, CA

Great hotel!!

Posted 21-Apr-2016
My wife and I went here for our honeymoon and it was amazing!! The Hyatt is so beautiful and relaxing!! The views are amazing from anywhere at the hotel. Everyone is so nice and made our trip just perfect. The food is so good especially at Tidepools!! My wife and are were so sad to leave and definitely will be returning!
5 out of 5
by A verified traveller from AK

Posted 8-Apr-2016
Cons: Wider dining options
Great resort in great setting!! Room was a bit of hike. Outstanding Service! Staff met every need with Aloha smile.
5 out of 5
by A verified traveller

Beautiful Hotel

Posted 1-Apr-2016
The entire stay was great. Room was comfortable, plenty of dining options, pool area was very nice, grounds are gorgeous. The only two negatives I would have are: 1. The beach isn't great for actually playing in the ocean... apparently it is not very safe 2. The "ocean view" room we received would be more what I call a "partial ocean view"- when looking out the window, the ocean was off to the side and not really viewable unless you were out on the balcony. I would confirm what kind of view you are getting. Other than that- it was a wonderful stay and would highly recommend this hotel.
4 out of 5
by A verified traveller

Beautiful grounds, good food, nice staff, avg food

Posted 30-Mar-2016
Pros: The resort offers so much you don't have to leave to have a great vacation!
Cons: The room just didn't feel as clean as some other 4/5 star hotels.
Location: The location is great, right on the beach! We had a great dinner at the Beach House, and drove 40-50 minutes to all of our excursions.
We had a wonderful vacation and stay at the Grand Hyatt! The location is ideal, right on the ocean, the grounds are gorgeous! They staff was friendly and helpful in the planning of our excursions. In addition to soaking up the sun at the variety of beautiful pools, we did a boat/snorkel cruise, helicopter ride, and waterfall hike to Hanakaiai fall (highly recommend!). We ate at all the restaurants and loved Tidepools!
5 out of 5
by A verified traveller

Posted 29-Mar-2016
Beautiful hotel, friendly staff. Would definitely recommend to friends
4 out of 5
by A verified traveller from New York, NY

Well located Hotel for all The Island!

Posted 29-Mar-2016
Beautifully located hotel! Nice facilities. Spa was good but pricy. Breakfast buffet was good too. Staff super friendly and helpful. Tennis courts are great too. My only criticism is the room service, regardless of what time one would call to order they have a 1,5 hrs wait for food - no point in other words. Don't miss the hike along the coast line right at the end of the beach.
5 out of 5
by A verified traveller

Excellent!!

Posted 26-Mar-2016
The Hyatt in Kuaui is a stunningly beautiful resort! Amazing views, restaurants, pools, staff and the grounds are gorgeous! We enjoyed our stay and will return!