Ratings based on 1,397 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect low key get-away!

Posted 19-Feb-2018
Very, very relaxing. Food was pricey, but very good. Staff was very helpful. An excellent experience!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Resort right on the beach!

Posted 30-Jan-2018
We loved our stay. The staff were friendly and helpful. You could just stay here. Everything to do here, and the beach is right there. We watched 🏄 surfers there. Love loved our stay and ready to go back!
5 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Amazingly grand as he hotel title says.

Posted 22-Jan-2018
Pros: Everything. Beautiful property.
Cons: Not a thing.
All hotel staff was helpful. The grounds were well-kept. Beautiful beach.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2018
Our stay was amazing. Very friendly and helpful Staff. Comfortable hotel. We liked having so Many restaurant choices and all the food and drinks were great. So clean and comfortable. We will be back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great Hotel

Posted 17-Jan-2018
Pros: Service was excellent, even at poolside. The rooms are clean, with good temperature control. The bathroom was large with a separate toilet.
Cons: Lighting in the room was not good for reading if you still read books on paper.
Location: Whale watching (winter), Waimea Canyon, art galleries in Hanapepe. North part of the island also beautiful.
We were only able to stay at this hotel because of the package offered by Expedia. Thanks Expedia! The hotel has very nice restaurants, a variety of pools and spacious rooms. The concierge service was helpful, but we had booked activities on-line prior to our trip. Kauai was relaxing, but also had great activities. The whale watching sunset cruise to Na Pali coast offered by Captain Andy's was fantastic. We saw humpbacks spout, tail, and breach. We also saw dolphins and turtles. Waimea Canyon was gorgeous and has some good hikes. The north coast also gorgeous.
4 out of 5
by A verified traveller from Sydney,Australia

Lovely but overpriced hotel

Posted 15-Jan-2018
Pros: Beautiful and luxurious resort
Cons: Value for money Intensive bleach or clean of bathroom floors
Location: Little fish café down the road is great for coffee and breakfast Great shopping centre 5 mins drive away with lots of good restaurants Some good walks
Some reviews say this hotel is looking old and tired. It is not and it is a beautiful hotel. Well located and with wonderful staff, especially reception. However 1.My room had a rack rate of over $1000 per night- no normal room is worth that 2.Lots of towels were left on poolside lounges making it hard to find a vacant seat, yet dozens of Cabanas (which the hotel charged hundreds of dollars a day extra for - gouging) were vacant. 3.My bathroom had a 2 inch yellow border around the floor. Being bothered by a worrying smell I got to work with a facewasher myself and found this came off with a bit of elbow grease! I don't expect the maid to do this but management need to factor in an intensive spring clean as would happen in a normal home that looked like this. 4.On Tuesday I had a prime rib in Tidepool restaurant which was perfect. I ordered the same thing identically on Sunday and it was aweful - too salty and a huge lump of fat. (ie inconsistent) 5.Biggest negative were the generally arrogant and rude fellow guests, a common problem at luxury resorts
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2017
Our 16 year old adored the hotel grounds, especially the lazy river and water slide . The setting is perfect , on a beautiful beach with great snorkeling opportunities and wildlife sitings, including a sleeping seal . Breakfast buffet is superior . Rooms are comfortable but need updating. Service around the pool is spotty and towels should be available more than one spot as this is a large facility . Good for families w/ kids
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2017
I went here for our honeymoon and it was incredible. We will hopefully be back for an anniversary one year. I really enjoyed the south side of the island.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic South Island lication

Posted 24-Dec-2017
Stunning views, pool fantastic, fresh and salt water, beautiful beach
2 out of 5
by A verified traveller from Las Vegas

Very disappointing....

Posted 19-Dec-2017
My family and I were very excited to visit the Grand Hyatt. We read all the great reviews and even had friends recommend the property. Maybe it’s because I’m from Las Vegas and our hospitality industry is top notch; however the Grand Hyatt is far from a 4 Star property. We had issues with our service at the restaurants. The room is old and musty. I was disgusted to give my 7 year old a bath. The bathtubs are absolutely disgusting. We had to switch rooms due to being infested with super large ants. Don’t try and call the desk or housekeeping for anything, becusse they will either not answer or ignore your request. I would highly recommend to stay somewhere else. For the money this property is not worth it. Sorry to disappoint everyone that reads this, but I promise you that you’ll regret it. Let’s not mention we couldn’t even going swimming in any of the pools. The water was extremely cold.