Facilities Need a Face-Lift, Spa is Sub-Par
Your first impression is jaw dropping. Location is superb, views are unforgettable. Front desk staff is friendly--especially Ronald. He was wonderfully helpful and welcoming!
Day 2, however, was more revealing. Building is showing its age, wood paneling on the doors was splitting, rugs seperating--an appearance not in line with the cost of our stay.
The Anara Spa was especially disappointing. While they do have a beautiful garden area, the facilities housing the hot tub, lap pool, steam room, etc., feels like a public pool. And the impersonal desk staff treat you like a warm body with a wallet.
For actual 4 and 5 star service, head to Wailea on Maui.