Great facility, but service didn't measure up
This facility is expansive and beautiful. Of particular note was the swimmable saltwater lagoon, which was unique and a lot of fun. The "lazy river" was actually a one way path, which was a little unexpected, but it worked. The only negative we experienced was the bell staff. Having come straight from the hyatt in maui, where the staff was friendly and attentive, we were disappointed that the grand hyatt bellmen were so involved in talking amongst themselves that we had to schlep our own bags both upon checkin and check out.