Ratings based on 1,240 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromTOKYO

家族連れにお奨めのホテル

Posted 22-Sep-2016
Pros: 広々とした敷地 美しい風景のあるロビー
Cons: 特にありませんが、ちょっと割高?
Location: カウアイ島はレンタカーがあった方が楽しめます。
大人のリゾートホテルというより、家族連れで楽しめるホテという印象です。 ロビーから見える額縁に入ったような景色は、素晴らしいです。 敷地は広く、高低差を上手く活かして、植栽の手入れ等も行き届いて気持ちが良いです。 従業員は素朴な感じの接客でした。 ホテル内にてレンタカー(AVIS)が借りられることは良かったです。
3out of 5
by A verified traveller fromchiba

老舗の豪華ホテル

Posted 19-Sep-2016
Cons: infra
Location: なにもなし
スタッフは親切。でも、部屋の中に蟻の大群がいたり、オーシャンフロントの部屋でも、中庭の木が邪魔して、オーシャンはパーシャルしか見れません。風呂の栓が壊れて、お湯が溜まらなかったり、バスローブが四日目以降はもらえなかったり。でも、wifiもselfparkingもresort feeに含まれていたようで、加算されませんでした。 レストランは、対して美味しくないので、外に食べに行くことをお勧めします。
5out of 5
by A verified traveller fromOC, CA

Beach front hotel

Posted 11-Sep-2016
This hotel has all the amenities needed on property grounds so you don't have to go out to have a good dinner, however, for secret beaches and adventures, expect to pay an average of $50 to get to your destinations like, zip lining, tubing, or the pier to take a boat ride. It surely beats car rental... The pools are good and they do have a lazy river and an adult pool... Floaties rentals are expensive so might as well buy them (that's what I did) or bring your own, they will inflate them for you.
5out of 5
by A verified traveller fromWashington, DC

Beautiful facilities and great service

Posted 3-Sep-2016
Pros: Pools
Cons: More variety at breakfast
The facilities here are beautiful with multiple pools and restaurants. Everything is kept in top shape, and it never felt crowded. It is beautiful to overlook the ocean, but Shipwreck Beach is not a great beach for Kauai, so the beach was not primary draw, for us at least. The breakfast area is beautiful and the breakfast buffet, which includes an omelette station, is very good. Our room included breakfast, but we would not do that next time because the selection gets slightly repetitive for a full week. You could definitely treat this as a resort you never leave, but we found it convenient enough to get around the island while still taking advantage of the drier climate and beautiful facilities.
5out of 5
by A verified traveller

Wonderful place

Posted 2-Sep-2016
Great hotel, great location, great staff. Fantastic pools. Beach in front of it is nice for walking not great for swimming.
2out of 5
by A verified traveller fromSan Francisco

Great location. Dated rooms.

Posted 29-Aug-2016
Pros: Location and grounds.
We've been to this property multiple times. The grounds and location are great. We however had issues during check-in: the requested room was not available even after requesting it a month in advance and we had to wait for two hours even though the flight time had been provided ahead of time. We had issues with other guests smoking nearby even though smoking isn't allowed. The problem was not resolved after complaining. The room we got had a dated tub from the 80's with complicated faucets - not something you would expect from a room that's over $400 a night. Also, the cabana prices have been hiked a lot to the point that they remain empty - $120 and $200 for a cabana with a water view?! Hope the management can resolve these issues.
4out of 5
by A verified traveller fromNew York

Totally worth the money - great, resort like

Posted 28-Aug-2016
Pros: The staff and facilities are great. The restaurants are great and they have so much included in the price.
Cons: we were annoyed that our room smelled like burning rubber and when we mentioned it twice nothing was done. Our fridge was broken so we blame that
Location: Poipu is a great location for excursion, beaches and seeing the island. We started our stay in a hotel in Lihue- poipu offers much more. Great stay
I haven't been to the other hotels on the island except the one we left to come to the HYATT. Everyone had told us to stay at the HYATT before we booked the original hotel and we didn't because of the price... we were WRONG. It was totally worth it. Not only is it in a great location for the island (Poipu) but it also was beautiful, clean, but it is also full of restaurants and amenities that your actually will take advantage of. We were on our honeymoon and loved that there is an adult pool that you can quietly hangout at all day with plenty of chairs. The rooms have a great view, the breakfast buffet is insane and the whole place feels upscale. We can't say enough about the staff also: We had especially great experiences with Tessie and Mario when we checked in... it was a completely different experience from our last hotel. The price is higher but with what it saves you in amenities, friendliness and location it totally equals out.
5out of 5
by A verified traveller fromFountain Valley, CA

Amazing resort near Shipwreck Beach!

Posted 24-Aug-2016
It doesn't get much better than this for a resort! Situated right beside shipwreck beach the resort has amazing panoramic views of the pacific. As we approached the hotel, one of the staff welcomed us with leis and the front desk was prompt and friendly. The accommodations were also excellent with many pool areas for kids (sports pool, lazy river, water slide, salt water pool). They had daily activities which included a Thursday night luau. In addition golf courses and tennis courts are also part of the resort accommodations. We had breakfast buffet each morning we were there which was solid and included typical hot items like eggs, bacon, French toast, pancakes, potatoes, oatmeal, sausage, rice, and baked goods and fresh fruit. No doubt we will recommend this resort hotel! Thank you Grand Hyatt for a memorable stay!
5out of 5
by A verified traveller fromManhattan

Great for all of us- adults, kids, tweens!

Posted 23-Aug-2016
This hotel really has one of the best pools in all of Kauai. There is volleyball, a splash ball net, poolside hoop, lazy river, little caves, and a water slide. There is also an adult pool, for this who want a more peaceful experience. The salt water lagoon has rentable kayaks and is fun for throwing a ball around, because it was never crowded. One of my kids enjoyed the hotel activities- koi fishing,meeting their tropical birds, slip n slide, waterslide races. We were pleasantly surprised w Shipwreck beach, which fronts the Hyatt property. Though it is not recommended, by the hotel or some guidebooks, as very swimmable, experienced boogie boarders and surfers go in, mostly locals. Experienced riders will love it.
4out of 5
by A verified traveller

Posted 21-Aug-2016
Overall nice resort! The pools and lagoon are great for the kids. The only real down fall is that the restaurant staff is lacking knowledge of food/beverage. As well they seemed put out or bothered by any simple requests.