We stayed 1 week on Maui at Westin (a 4 star hotel) before coming here. I was looking forward to the Grand Hyatt (a 4.5 star hotel) - expensiv and disappointing ! The hotel is outdated and the staff is avarage (the pool staff I would rate them very low).
The pool and the landscape are very nice.
Overall a disappointing experience !
Comment from Hotel Management
17-Jan-2017 by Andrew, Hotel Management
Mahalo for staying with us a providing a review of our property. I'm sorry to see that you did not fully enjoy your stay with us. We have noted the picture you included in your review and we are having our Engineering team working to repair that immediately. Thank you for bringing that to our attention. We are used to providing excellent service for our guests, and it does not look like you received that from us, so for that I want to apologize. Mahalo again for your helpful feedback and for choosing to stay with us.