All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Customer Satisfaction Team on May 23, 2024
Mahalo for your feedback! We are happy that you had a wonderful stay and experienced our warm service. We hope to welcome you back again in the future!
Hotel is right on the beach. Dining is really good, breakfast was exceptional as was the key lime pie. Parking is tight but there's a valet included if it's full, so no problem! Marketplace next door, walkable to a few other restaurants. Delightful mid century decor. One building in mid renovation but the updated rooms are nice, especially the bathrooms. Great stay!
Eric
Stayed 3 nights in May 2024
Response from Customer Satisfaction Team on May 20, 2024
Mahalo for your feedback! We are very happy that you enjoyed our location and we hope to welcome you back again in the future!
The property has been newly renovated and has an amazing retro feel. Super clean and so close to all of things we wanted to do!!! The Lava Lava beach club was perfect and had live music each night by the beach!! Was perfect!
Cali
Stayed 3 nights in May 2024
Response from Dale on May 16, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!
Lava Lava is on site for all meals and is great.property is Quiet by ten every night except for the surf which is just a few steps past the restaurant. Small but very nice rooms with everything that’s needed. Parking is in short supply but they do have valet. Best staff I’ve ever encountered. So kind and helpful!
Neta Gene
Stayed 14 nights in Apr 2024
Response from Dale on May 9, 2024
Mahalo! We appreciate your positive feedback. We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future!
10/10 Excellent
Anna
May 3, 2024
Anna
Stayed 1 night in May 2024
Response from Customer Satisfaction Team on May 23, 2024
Mahalo for your feedback!
6/10 Okay
Ananbel
Travelled with family
May 3, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was nice. The larger buildings are very loud; much better after we changed rooms. The parking is terrible!
Ananbel
Stayed 7 nights in Apr 2024
Response from Dale on May 3, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.
Response from Customer Satisfaction Team on Apr 29, 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!
8/10 Good
Beatrice
Travelled with partner
Apr 28, 2024
Liked: Cleanliness, staff & service
Stayed one night between timeshares. We have done this before. This time we were upgraded to a kitchenette which was newly renovated. One of the buildings is currently undergoing renovations which were much needed as we have stayed there before. KSH has an excellent location on the beach and the Lava Lava restaurant has a wonderful atmosphere. Sadly, the prices have soared in the last couple of years. Still a go to place for us on Kauai.
Beatrice
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on Apr 29, 2024
Thank you for sharing your feedback with us! We are happy that you enjoyed your stay with us and have joined us for your Kauai visits. We hope to continue to welcome you and hope you return again soon!
10/10 Excellent
Alexandria
Travelled with family, Travelled with family and small children
Very good place to stay parking was a little dicey sometimes but we always found somewhere to park. Bikes are included with the stay which was nice their is a bike path you can take to other beaches staff are super friendly and it was easy to get anywhere on the island
Samual
Stayed 7 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 18, 2024
Mahalo for your feedback! We are happy to read that you enjoyed your stay with us and especially loved the bike rentals! We hope to welcome you back again in the future!
This property is centrally located so it was a great location for us to explore the island. The restaurant was very good. Even though the property has a few buildings that are currently being renovated I was not disturbed by construction noise.
John
Stayed 5 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 18, 2024
Mahalo for your feedback! We are so happy that you enjoyed our beautiful location and that the renovations were not disruptive! We hope to welcome you back again in the future!
8/10 Good
Conrad
Travelled with family, Travelled with family and small children
Apr 15, 2024
Liked: Cleanliness, staff & service
The staff were friendly and incredibly helpful. The rooms were nice. Construction was happening the entire time on one of the buildings and it kind of brought down the vacation vibe
Conrad
Stayed 6 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your positive review! We are happy that our staff and service was great and that you enjoyed your room. We hope to have renovations concluded very soon! Mahalo for being our guest and we hope to have the pleasure of hosting you again in the future.
Large lovely unit. Easily accommodated two grandchildren and mom and dad in one bedroom, grandparents in the other large bedroom. Beautiful grounds, grandkids loved the pool and beach and was very convenient having a grocery store across the street. Easy access to both north and south ends Kauai. Would definitely stay here again.
jane
Stayed 7 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 18, 2024
Mahalo for your feedback! We are delighted to read that your family was comfortable on your trip. We hope that everyone had a lovely time in Kapaʻa and will join us again in the future!
the complimentary yoga on the beach was a huge plus. this is the best resort in the area we walked to the others and definitely prefer this one. the bar is superior and the live music was great. our unit had a kitchenette to save on eating out too much. strongly recommend.
Brandon
Stayed 8 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Mahalo for your feedback! We are delighted that you enjoyed our yoga classes and live music! We hope to welcome you back again in the future!
The cutest renovated hotel! Felt like if you walked in to a 1960’s hotel. Novela and Del made check in so nice, I felt like family. Had a 15 minute conversation with them. Having free valet is great.
Restaurant food and views are awesome. Beach is a bit too wild to get in there but you can’t beat the view and the nightly singers are awesome!
CHRISTINE
Stayed 3 nights in Mar 2024
Response from Dale on Apr 4, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!
6/10 Okay
Gina
Apr 2, 2024
Liked: Cleanliness, staff & service
It’s a motel setting and the property description should accurately describe it. The pictures are misleading. The rooms are very small, barely large enough for 2 ppl. We only stayed one night. I couldn’t imagine staying longer with 4 of us. The staff were very friendly. Everyone is nice in Hawaii.
Gina
Stayed 1 night in Apr 2024
Response from Dale on Apr 4, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, and we hope that you had a beautiful time on the island.
10/10 Excellent
Kevin
Travelled with partner
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was all good but the parking. The spaces have 4 inches per side. The lot is small forcing you to use valet, but it is only the cost of tips and was fine.
Kevin
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 1, 2024
Mahalo for your feedback! We are sorry that parking was tight at times! We hope that you had a lovely stay and will join us again on your next visit to Kauai.
My husband and I went here on our honeymoon, and we absolutely love it! The beach access was so fun, the vibe was very chill, good for families, and people who want just a calm island vacation. The pool is great, the rooms were great, we loved it!
Emily Von
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 1, 2024
Mahalo for your feedback! We are delighted that you had a wonderful honeymoon with us. We hope to welcome you back again in the future!
This is a well maintained property in the area. The staff are welcoming and pleasant. The only downside is that you might have trouble with finding parking at times. The parking lot fills up, especially with the fact that the property shares it with a restaurant.
Irena
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 28, 2024
Mahalo for your feedback! We are happy to read that you enjoyed your stay and we hope to welcome you back again in the future.
10/10 Excellent
Stephen
Mar 27, 2024
Stephen
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 18, 2024
Mahalo for your feedback!
10/10 Excellent
Monica
Travelled with family, Travelled with family and small children
Loved this place only inconvenience was tiny parking but they also offer free valet. Great place to stay old Hawaii feels and super close to coconut marketplace!
Monica
Stayed 4 nights in Mar 2024
Response from Dale on Mar 27, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.
Everything about this place is perfect. The vibe, the food, the staff. Perfect place for a sunrise!! We stayed a couple nights as a starting place after a long travel day and were sad to leave. Would stay again in a heart beat!!
adrienne
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 28, 2024
Thank you for sharing your positive review! We are so happy to read that you enjoyed your stay and we hope to welcome you back again on your next visit to Kauai!
I liked that the Lava Lava Club Restaurant was the dining option. The food, service, and atmosphere was amazing! The room was spacious and clean. The only downside was that the walls were thin and you could easily hear noise in the hallway from the bedroom.
Nina
Stayed 2 nights in Mar 2024
Response from Dale on Mar 22, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.
8/10 Good
Kim
Travelled with partner
Mar 21, 2024
Liked: Cleanliness, staff & service
Great location for exploring the island to the North and South.