Dear Mr. Nestor,Thank you for your review! We're thrilled you enjoyed the restaurants, especially The Nest for breakfast and dinner. We'll be sure to recognize Guillermo and Deimi for their exceptional service. Regarding the pool temperatures, we'll look into providing more shaded areas for guests seeking relief from the sun.We appreciate your feedback about the room size and will consider it for future improvements. We're glad you found the bed comfortable!Thank you for choosing Grand Palladium Kantenah Resort & Spa. We hope to see you again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you so much for your fantastic review of Grand Palladium Kantenah Resort & Spa! We're thrilled that you enjoyed your stay with us, especially our diverse dining options and the friendly service provided by our staff.We sincerely apologize for the inconvenience caused by the power outage. We understand how frustrating it can be, and we are always working to improve our facilities and services to prevent similar situations in the future.We appreciate your feedback and hope to welcome you back to Grand Palladium soon for another unforgettable experience.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for rating our Hotel Grand Palladium Kantenah Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Dear Mr. Anthony,Thank you for taking the time to share your recent experience at Grand Palladium Kantenah Resort & Spa.Your comments about the food quality, service inconsistency, and transportation unreliability are concerning. We take guest feedback seriously and will be reviewing your points with the relevant departments to ensure we are meeting the high standards we strive for.Regarding the lifeguards, their primary responsibility is the safety of our guests. We will investigate the incidents you mentioned at the Family Selection pool and take appropriate corrective actions.We hope you'll give us another chance to demonstrate the exceptional service and unforgettable experiences Grand Palladium is known for. Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. liza,Thank you so much for your fantastic review! We are thrilled to hear that you and your family had a wonderful stay at Family Selection at Grand Palladium Kantenah Resort & Spa.We are especially happy to know that Caesar and Luis, your butlers, exceeded your expectations with their friendly service and attentiveness. We strive to provide something for everyone, and it's always rewarding to hear that we succeeded.We look forward to welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for choosing Family Selection at Grand Palladium Kantenah Resort & Spa for your family vacation! We're thrilled you all had a fantastic time and enjoyed exploring our beautiful hotel.We appreciate you mentioning the delicious food and exceptional service from Erick, our concierge. We'll be sure to pass on your kind words!We would love to welcome you back again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for rating our Family Selection at Grand Palladium Kantenah Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Elena,Thank you for taking the time to share your recent experience at Family Selection at Grand Palladium Kantenah Resort & Spa. We are delighted to hear that you enjoyed your stay overall, finding the food to be great, the beach clean, and the entertainment engaging for children. We continuously strive for excellence and appreciate your feedback regarding areas for improvement. We will use your comments to further enhance the guest experience.We hope to have the opportunity to welcome you back soon for an even more excellent experience.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Ashley,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Family Selection at Grand Palladium Kantenah Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,We're happy to hear that you enjoyed your stay with us at Family Selection at Grand Palladium Kantenah Resort & Spa.It was an absolute pleasure hosting you! We appreciate your feedback about our team, we'll be sharing your kind words with them. Thank you for taking the time to write a review!Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,We sincerely apologize for the experience you had at Grand Palladium Kantenah Resort & Spa. We value your feedback and take all guest concerns very seriously.We understand that you left a review without any comments, which makes it difficult for us to fully understand the issue you experienced. However, we would like to assure you that we are committed to providing our guests with an exceptional experience.If you would be willing to provide us with more details about your experience, we would be grateful. Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Shauna,We're happy to hear that you enjoyed your stay with us at Family Selection at Grand Palladium Kantenah Resort & Spa. It was an absolute pleasure hosting you!Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Ronald,Thank you very much for taking the time to share this great review regarding your recent visit with us. Allow me to thank you, on behalf of all the team for your recent visit to our beautiful resort and for sharing this kind review regarding your experience.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Krysten,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for having chosen to stay at Family Selection at Grand Palladium Kantenah Resort & Spa and for sharing your review. We deeply regret to know you are disappointed with our service, certainly the attitude you described is not reflective of our renowned hospitality; therefore, we offer our most sincere apologies for the inconveniences you have experienced and rest assured that your comments were referred to our Management to review our standards and work on improving our services. Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Leroux,Thank you for sharing your feedback from your recent stay with us. We are glad you enjoyed most aspects of our property but regret you didn't fully enjoy your food choice. We have shared this feedback with our food and beverage team, as this is a great opportunity to improve.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Ivan,Thank you for your recent visit to the Family Selection at Grand Palladium Kantenah Resort & Spa, customer services. and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Yuliia,Thank you for taking the time to share your recent experience at Family Selection at Grand Palladium Kantenah Resort & Spa.We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit. We sincerely appreciate your gracious comments and look forward to welcoming you back for another memorable family stay.Kind regards,Kenia RodriguezHospitality SR Advisor

Estimada huésped¡Nos complace mucho recibir una calificación perfecta de 5/5 de parte de nuestros estimados huéspedes! En Family Selection at Grand Palladium Kantenah Resort & Spa, nos esforzamos por brindar una experiencia excepcional que satisfaga todas sus necesidades y expectativas. Desde nuestras amplias y cómodas instalaciones hasta nuestro dedicado equipo de profesionales, nos comprometemos a hacer que su estadía sea inolvidable en cada momento.Esperamos haberle proporcionado recuerdos maravillosos y momentos inolvidables durante su tiempo con nosotros. Siempre estamos aquí para ofrecerle lo mejor en hospitalidad y servicios, y esperamos darle la bienvenida nuevamente en el futuro para otra experiencia espectacular. ¡Gracias por elegir Family Selection at Grand Palladium Kantenah Resort & Spa y por compartir su opinión tan positiva!Sergio HernandezGuest Satisfaction Lead

Dear Guest,Thank you for this great appraisal to our Family Selection at Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Guest, Thank you for staying at Grand Palladium Family Selection at Grand Palladium Kantenah Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

Dear Mr. Rodolfo,Thank you for your stay at the Family Selection in Grand Palladium Kantenah Resort & Spa, and your very kind review. We work hard to provide excellent service, so it's always great to learn that it is making a difference. We will share your kind words with Guadalupe, Rosalia and Lizbeth.Thank you again, and we look forward to having the opportunity to welcome you back very soon.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear valued guest,Thank you for taking the time to share your positive experience at Family Selection at Grand Palladium Kantenah Resort & Spa. We are delighted to hear that you enjoyed the beach, finding it in pretty good condition with lots of available beach chairs.We are thrilled that your room met your expectations in terms of cleanliness and modernity. Knowing that you have already booked a return visit next year speaks volumes, and we are excited to welcome you back for another wonderful stay.Thank you for choosing Family Selection at Grand Palladium Kantenah Resort & Spa, and we look forward to creating more memorable experiences for you in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

Estimada Sra. Priscila,Muchas gracias por evaluar nuestro Hotel Family Selection en Grand Palladium Kantenah Resort & Spa.Nos alegra que disfrutara de nuestras instalaciones y servicios, confiamos en que en su próxima visita por la Riviera Maya nos brinde el placer de servirle nuevamente.Saludos desde el Caribe,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for sharing your wonderful experience at Grand Palladium Kantenah Resort & Spa! We are thrilled to hear that you had a perfect family vacation and that our staff, especially Abril, made such a positive impression on you. We hope to welcome you back to Grand Palladium soon!Kind regards,Kenia RodriguezHospitality SR Advisor

Estimada huésped,Agradecemos sinceramente sus amables palabras sobre su experiencia en Family Selection at Grand Palladium Kantenah Resort & Spa. Nos alegra saber que encontró nuestro nuevo hotel muy cómodo y que disfrutó de nuestras maravillosas instalaciones de ocio, la playa y los restaurantes. Es un placer saber que nuestro personal servicial y educado contribuyó positivamente a su estancia.Su feedback es muy valioso para nosotros, y estamos encantados de haber cumplido con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro para seguir brindándole experiencias memorables.Saludos cordiales,Sergio HernandezGuest Satisfactio Lead

Dear Mrs. Piedad,It is a pity to know your expectations were not met and we take the opportunity to offer a sincere apology for the inconveniences ocurred.We would like to mention that the situations you described in no way are reflective of our hotel and definitely your comments will be shared with the corresponding departments to prevent these from happening again.We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear guest,We appreciate you taking the time to share your thoughts with us. We regret to learn that your experience at Family Selection At Grand Palladium Kantenah Resort & Spa fell short of your expectations, and we sincerely apologize for any inconveniences you may have encountered during your stay.We value your feedback, as it helps us identify areas for improvement. Our utmost priority is to ensure our guests have a positive and memorable experience, and we apologize if we did not meet this standard during your visit.If there are specific concerns or issues you would like us to address, please feel free to provide more details so that we can take appropriate actions to enhance our services.Thank you for bringing your concerns to our attention, and we hope you will give us another opportunity to provide you with the exceptional experience that we strive to deliver.Best regards,Sergio HernandezGuest Satisfaction Lead

Estimada Sra. Lina,Estamos muy contentos de que haya disfrutado tanto de su estancia en el Hotel Family Selection at Grand Palladium Kantenah Resort & Spa.Es maravilloso saber que su interacción con nuestro personal ha sido tan positiva. Nos esforzamos por proporcionar a cada huésped un servicio excepcional, y estamos tan contentos de que varios miembros de nuestro equipo hayan ido más allá para asegurar su satisfacción. Nos aseguraremos de transmitir sus cumplidos a nuestro equipo. Gracias de nuevo por tomarse el tiempo de compartir sus pensamientos con nosotros. Esperamos verle pronto de nuevo. Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor