Title: Family Selection At Grand - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Beachfront property with 15 restaurants and 6 outdoor pools ![6 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/805d6312.jpg?impolicy=resizecrop&rw=598&ra=fit) ![15 restaurants, breakfast, lunch, dinner served; Italian cuisine](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/4b96dd26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/33d41b4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![15 restaurants, breakfast, lunch, dinner served; Italian cuisine](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/bec54845.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/ebd9acde.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive on Akumal Beach offers relaxation. Enjoy free full breakfast, 6 outdoor pools, spa treatments, in-room WiFi, and multilingual staff for a perfect beachfront getaway. VIP Access 9.0 Wonderful ## Popular amenities - - - - - - VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=95893460&PinnedHotelID=95893460&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/82a0edd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) ### Highlights Furnished balcony Individually decorated Private pool Private indoor hot tub Air conditioning Free cribs/infant beds Free minibar items Smart TV - 554 sq ft - Sleeps 4 - 2 Double Beds and 1 Double Sofa Bed ![Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/79a72826.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) 8.0 Very good 8 reviews ### Highlights Furnished balcony Individually decorated Private indoor hot tub Air conditioning Free cribs/infant beds Free minibar items Smart TV Blackout drapes/curtains - 400 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/74852c7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) 9.6 Exceptional 11 reviews ### Highlights Furnished balcony Individually decorated Private pool Private indoor hot tub Air conditioning Free cribs/infant beds Free minibar items Smart TV - 400 sq ft - Sleeps 4 - 2 Double Beds and 1 Double Sofa Bed ![Family Selection Suite Beachfront](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/4bfddb85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Selection Suite Beachfront ### Highlights Furnished balcony Individually decorated Private indoor hot tub Air conditioning Free cribs/infant beds Free minibar items Smart TV Separate bedroom - 1109 sq ft - 1 bedroom - Sea view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKantenah-Hotels-Family-Selection-At-Grand-Palladium-Kantenah-Resort-Spa.h95893460.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKantenah-Hotels-Family-Selection-At-Grand-Palladium-Kantenah-Resort-Spa.h95893460.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.44439%2C-87.28879&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1bHxSOInzWHmvj9CFo3ZD6tbMVQ=) Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710 #### What's nearby - Xpu-ha Beach - 8 min drive - 7.8 km - Akumal Beach - 8 min drive - 7.5 km - Akumal Ecological Center - 8 min drive - 7.5 km - Yal-ku Lagoon - 12 min drive - 5.7 km - Half Moon Bay - 16 min drive - 9.2 km #### Getting around - Tulum Intl. Airport (TQO) - 73 min drive #### Restaurants - ‪Xtra Time Sport Bar - ‬1 min walk - ‪Lobby Bar White Sand - ‬9 min walk - ‪La Hacienda - ‬1 min drive - ‪Aurum (Lobby Bar) - ‬7 min walk - ‪Helios Restaurant - ‬4 min drive ## About this property ### Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Luxury all-inclusive property near Akumal Beach Free full breakfast, free water park access, and 3 swim-up bars are just a few of the amenities provided at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. With a private beach, 2 beach bars, and beach massages, this property is the perfect place to soak up some sun. Indulge in a body scrub, a massage, and a body treatment at the onsite spa. At the 15 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. The 24-hour gym offers Pilates classes and fitness classes; other things to do include basketball, volleyball, and archery. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a free daily manager's reception and a terrace. Other perks include: - 6 outdoor pools and a children's pool, along with a waterslide, 3 swim-up bars, and pool umbrellas - Free valet parking - Tennis courts, express check-out, and express check-in - Babysitting (surcharge), tour/ticket assistance, and concierge services - Guest reviews say great things about the helpful staff Room features All 170 individually decorated rooms offer comforts such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches like furnished balconies and laptop-friendly workspaces. Other conveniences in all rooms include: - Bathrooms with jetted tubs and rainfall showers - Smart TVs with cable channels - Wardrobes/closets, free infant beds, and daily housekeeping ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Water activities Kayaking Sailing ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/890000/890000/889965/4e5ce85d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 1,038 reviews CA $279 CA $343 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=889965&PinnedHotelID=889965&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1450000/1449900/1449832/90068179.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Palladium Select White Sand Resort & Spa - 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Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,589 reviews CA $586 CA $715 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) ![Kayaking](https://images.trvl-media.com/lodging/1000000/870000/870000/869980/4d68738c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Luxury Akumal - All Inclusive Akumal - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 1,202 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=869980&PinnedHotelID=869980&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/880000/870800/870784/3560dceb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Grand Tulum - All Inclusive Akumal - On private beach - Pool - Hot tub - Breakfast included 8.4 Very good 1,432 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=870784&PinnedHotelID=870784&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered valet parking on site ### Food and drink - Free full breakfast available daily 7:00 AM to 11:00 AM - 15 restaurants - 18 bars/lounges - 2 beach bars - 3 swim-up bars - A coffee shop/cafe - Couples/private dining - Free daily manager's reception - Snack bar/deli ### Restaurants on site - El Dorado - Es Niu Pool Bar - La Hacienda - Portofino - The Nest ### Things to do - 24-hour gym - 6 outdoor pools - Archery - Basketball - Beach volleyball - Billiards/pool table - Children's pool - Evening entertainment - Fitness classes - Free children's club - Free water park - Full-service spa - Games - Kayaking - Mini golf - Outdoor pool (guest access) - Pilates classes - Segway rentals/tours - Tennis - Waterslide - Yoga classes ### Family friendly - 6 outdoor pools - Babysitting (surcharge) - Children's games - Children's pool - Free children's club - Free water park access - In-room crib - Laundry facilities - Mini golf - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Pool umbrellas - Terrace ### Full-service spa - Body scrubs - Facials - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - No elevator - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible restaurant ### More - 2 floors - 4 buildings - Banquet hall - Built in 2002 - Communal living room - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Jetted bathtub - Private bathroom - Rainfall showerhead - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Smart TV with cable channels ### Food and drink - 24-hour room service - Espresso maker - Free stocked minibar ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Individual decor - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 34 per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a smoke detector and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the spa ### Property is also known as Family Selection At Grand Palladium Kantenah Resort Spa ## Frequently asked questions ### Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool? > Yes, this property has 6 outdoor pools and a children's pool. ### How much does it cost to stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive on Nov 30, 2025 start from CA $453.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Kantenah-Hotels-Family-Selection-At-Grand-Palladium-Kantenah-Resort-Spa.h95893460.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive? > Valet parking is free at this property. ### What time is check-in at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive? > Check-in start time: 3:00 PM; Check-in end time: midnight. ### What time is check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive? > Check-out is at noon. ### Are there all-inclusive benefits at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive? > Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, sailing, and more. ### Where is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive located? > Nestled on the beach, this Kantenah property is within 6 mi (10 km) of Xpu-ha Beach, Puerto Aventuras Golf Club, and Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 158 8 - Good 43 6 - Okay 17 4 - Poor 7 2 - Terrible 5 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 9.2/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### kevin Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was great ##### kevin Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Stephanie Lynn Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort was very clean, the staff was friendly and always available. The only negative was all of the mosquitos ##### Stephanie Lynn Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Regina Jul 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities This place is for all families very clean and safe- the staff excellent and exceptional- my seven year old daughter had the best time at this resort!! We will definitely be back to visit! ![Beautiful Flamingos ](https://a.travel-assets.com/ugc/hotel-reviews/c8f3a540-6abc-4d15-bea2-bdda0496179c-1752680742963.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Restaurants, Bars, & Buffets ](https://a.travel-assets.com/ugc/hotel-reviews/ce3a7e37-2ad5-4d84-8143-8e6d22156bf8-1752680744184.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Walk out pools, clean grounds ](https://a.travel-assets.com/ugc/hotel-reviews/3042084f-a44f-4076-86d3-333abac8767a-1752680744584.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Restaurants, shops, reception ](https://a.travel-assets.com/ugc/hotel-reviews/4ddb1a24-52eb-4d26-b7d2-fff8b38313f0-1752680740232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Regina Stayed 4 nights in May 2025 ### 10/10 Excellent #### Daniel Aug 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome ##### Daniel Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Theodore Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at this property is warm, inviting and very helpful. They will go out of their way to make sure your every need is met as best as possible. The rooms and facilities are very clean and well kept. The property itself has many beautiful buildings, landscaping and Koi ponds. We really enjoyed our stay and will miss the awesome hospitality! ##### Theodore Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### VICTOR Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and service at the hotel and restaurants were amazing. Beautiful Hotels, very clean and well maintained. ##### VICTOR Stayed 10 nights in Feb 2025 ### 10/10 Excellent #### Amul May 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great proprty, especially the Family Selection.. Lots of entertainment and varity of things to do for adults and kids. ##### Amul Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Michael Apr 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing vacation with our kids. Great clean rooms, tons of baked in amenities including free room service. Great dining options. Loved out butlers Maximiliano and Abraham. ##### Michael Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Corey Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was nice. ##### Corey Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Adrianne Mar 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, spotless rooms and common areas. Excellent friendly service, great variety of nightly entertainment ##### Adrianne Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Reece John Mar 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The family Selection beach is awesome, hammocks, cabanas and loungers everywhere. Water was perfect turquoise blue 👌 ##### Reece John Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Lucrecia Mar 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved loved loved everything about this resort and the experience!! We are definitely coming back. ##### Lucrecia Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Justin S Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an amazing week for family vacation!! Great amenities, staff was super friendly, great service and even better service from our butler Mr. Abraham!! He paid attention to small details and made our trip a very memorable one! ##### Justin S Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Sergii Aug 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome property and awesome vacation ##### Sergii Stayed 10 nights in Jul 2024 ### 4/10 Poor #### Yana Jul 27, 2025 Liked: Cleanliness Disliked: Staff & service We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed. ##### Yana Stayed 7 nights in Jul 2025 ### 8/10 Good #### Sandra Jun 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me! ##### Sandra Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Angela Maria Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again! ##### Angela Maria Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Dustin Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities They truly make it a point to make YOUR vacation a memorable one. You’re not just a number or just another guest. You are THEIR guest. And they are absolutely amazing ##### Dustin Stayed 8 nights in Apr 2025 ### 8/10 Good #### Sara Apr 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is huge! There are transportation drivers everywhere who will take you wherever you want to go. ##### Sara Stayed 8 nights in Apr 2025 ### 8/10 Good #### Eddie Apr 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Family section was great. Overall the entertainment was not there for me and my family. ##### Eddie Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Marie-Claude Mar 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect! ##### Marie-Claude Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Angel Jul 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay. ##### Angel Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Ksenia Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area ##### Ksenia Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Anna Feb 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved everything during this trip, from the seamless check in and check out to the point that beach is spectacular, staff is very attentive, service is on another level. Rooms and the grounds are beautiful. Food was good, but closer to 4 star quality. One thing we wish there was more variety of nights shows. Overall great stay, would definitely recommend to visit. ##### Anna Stayed 9 nights in Jan 2025 ### 8/10 Good #### Kenna Oct 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities We cannot wait to return. 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