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Reviews of Hampton Inn by Hilton Kamloops

2.5 out of 5
Hampton Inn by Hilton Kamloops
1245 Rogers Way, Kamloops, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RUN-FENG, HERITAGE POINTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
We got a better room than what we had paid for. Much appreciated
Stayed 1 night in Apr 2024

10/10 Excellent

JINGYI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great, everything we needed was close by. Pool was cold, but the kids still had fun.
Stayed 4 nights in Apr 2024

10/10 Excellent

JEONGTAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kayla

Travelled with family
Charged my credit card for stains and smoke smell ! I do not smoke or left stains very disappointed
Stayed 1 night in Apr 2024

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant onsite
Stayed 1 night in Apr 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved the staff, clean, and quietness Was a bit disappointed about the size of the dining area as it was very busy and hard to find a table but in all fairness it was spring break
Stayed 2 nights in Mar 2024

6/10 Okay

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hate the fact you charge double for debit card at check-in. Guy wanted $400 for a $169 room cause I wanted to use debit.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always extremely clean, staff are very friendly and the free breakfast is always great. This was the first time we stayed there with our puppy and she was great. She usually barks at all the noises in hotels but the rooms are very sound proof and she didn't bark.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was all that is needed, staff where very friendly, room was clean and comfortable
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome!
Stayed 1 night in Mar 2024

8/10 Good

Ian, Pender Island

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean great breakfast
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious rooms!
Stayed 1 night in Mar 2024

10/10 Excellent

Calvin

Stayed 1 night in Mar 2024

6/10 Okay

Farhad, Kelowna

Travelled with family and small children
Liked: Staff & service
The property has a bit of smell both in the hallways and inside the unit. The bath tub drainage is pretty bad. After taking showers the feet remain soaked in soap water before coming out. Takes another 10 minutes for it to drain. Breakfast was good. Staff ere friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

sean

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pool deck was so dirty the white tiles were brown. i mentioned it to two staff members and there answer back was that it was cleaned daily..... Or it needs to be pressure washed. Lobby floor was pretty bad too. Room was clean though just everything else was gross
Stayed 1 night in Mar 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was clean and quiet. I would stay again.
Stayed 1 night in Mar 2024

8/10 Good

Shilpi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with large rooms. Hot tub and pool. hot breakfast. great for stay with families
Stayed 1 night in Mar 2024

10/10 Excellent

Kang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Super friendly staff, was very helpful. Breakfast was 10/10. Great food, clean eating area. Would definitely come back again!
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024

2/10 Terrible

Ana Marlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The linens and bed were very itchy and my husband and I had bed bug bites in our backs and couldnt sleep because of the itching
Stayed 1 night in Mar 2024

10/10 Excellent

Yoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and family friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was fantastic. The room service was terrible and the pool and area was dirty. I tried to communicate with a staff member that we needed towels and some other items as it was 3pm and our room still was not cleaned but she didn’t speak English so unfortunately that was a much more difficult situation than it should have been although she was friendly and smiled I had to find someone else to try and help. It was very awkward as the other staff members that were around were on their cell phones and made us feel like we were a huge inconvenience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the room was very quiet.
Stayed 1 night in Mar 2024

6/10 Okay

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good coffee. Parking limited.
Stayed 1 night in Mar 2024

10/10 Excellent

David, Wainwright

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfortable beds. Parking was a bit of a challenge. Not a lot of spots.
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness
I used to stay at the Kamloops Hampton exclusively for 10 years before I retired. I am honestly disappointed with the way service has gone down hill. There used to be a lot of nice little perks like a breakfast to go and cookies at check in. Not anymore it seems. Ran out of breakfast this morning so all we were able to have was a banana and a coffee. Went to the front desk to tell them and no one was available. Not impressed
Stayed 1 night in Mar 2024
Response from Srijana on Mar 27, 2024
Thank you for taking your time to provide us with your valuable feedback. We are sorry to hear that we were not able to meet your expectations during your stay. We want to inform you that cookies at check-in used to be brand standard for Hampton few years ago however it is not anymore. We hope to welcome you here in the near future so we can make things right and have your stay at the Hampton Inn by Hilton a memorable stay for all the right reasons.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Everything is great and convenient location but only on vending machine worked
Stayed 1 night in Mar 2024

10/10 Excellent

kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. We have stayed here before and always have nice clean room and good service from the front desk . Everyone friendly and helpful. We will definately stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Everthying was perfect, a little small space to park with a trailer other thsn that was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and clean property
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Liked: Staff & service
The chair in room had food stains on it
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The check in was easy. The room was reasonably clean, tho we found a gummy bear by the bed. Next time I will request not to have a room near the elevator as I was awakened at 5:30am with people talking loud waiting for the elevator. We enjoyed the pool facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good hotel for a quick stop on our road trip.
Stayed 1 night in Mar 2024

8/10 Good

Robin

Older
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Stayed 1 night in Mar 2024

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Gurinder

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Jitender

Stayed 1 night in Mar 2024