This property has so much potential! It’s in desperate need of an update (Marriott- take
note!), everywhere on the property.
Great location, beautiful
Friendly staff, for the most part. Some of the front desk staff could use some training.
Large pool areas, and an adult only area
Great coffee in the coffee shop
-Bed hurt my back, needs to be replaced
-The whole place needs an update which you would not have guessed at our rate of $299 a night.
-There seemed to be an excessive amount of hidden fees to the the time of $100 per night (including parking).
- They were severely understaffed all four days we were there in the coffee shop. 20 minutes for a coffee. They ran out of their breakfast foods by 8 am each morning. Again, so much potential. They really need to get a vendor in there who knows what they are doing. $ walking out the resort elsewhere for coffee and breakfast items.
- I called the property four times prior to our arrival asking for assistance with hikes in the area. I was told three different times they were emailing me information that never arrived. We fore goed any assistance from the concierge while we were there,’they are obviously too busy to be bothered.
- i would say overall they could use a good update to their staff as well.
- Rays on the Bay had good dinner but the prices were outrageous, and I live in San Francisco.