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Overview of Sheraton Kona Resort & Spa at Keauhou Bay

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Guest reviews

3.9 / 5Good
2,793 reviews
Guests rated this property 4.0/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

Highlights

Popular LocationHaleo Luau2 min walk
Popular LocationKona Country Club13 min walk
RestaurantAmici Vista Bar & Grill14 min walk
RestaurantSam Choy's Kai Lanai4 min drive
AirportKailua-Kona, HI (KOA-Kona Intl.)33 min drive

Choose dates to view prices

  • Room, 1 King Bed, Balcony, Mountain View (Mountain View)

    3.8/5 guest room rating

    Room amenities

    • 420 sq ft
    • Mountain view
    • Sleeps 4
    Show details
  • Room, 2 Double Beds, Balcony, Mountain View (Mountain View)

    3.9/5 guest room rating

    Room amenities

    • 420 sq ft
    • Mountain view
    • Sleeps 4
    Show details
  • Room, 1 King Bed, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Room, 2 Double Beds, Ocean View

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Room, 1 King Bed, Balcony, Oceanfront

    3.7/5 guest room rating

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Room, 2 Double Beds, Balcony, Oceanfront

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Room, 1 King Bed, Partial Ocean View

    3.7/5 guest room rating

    Room amenities

    • 420 sq ft
    • Partial ocean view
    • Sleeps 4
    Show details
  • Room, 2 Double Beds, Partial Ocean View

    Room amenities

    • 420 sq ft
    • Partial ocean view
    • Sleeps 4
    Show details
  • Club Room, Business Lounge Access, Ocean View

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Club Room, 1 King Bed, Business Lounge Access, Ocean View

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Club Room, 1 King Bed, Business Lounge Access, Oceanfront

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Club Room, 2 Double Beds, Business Lounge Access, Oceanfront

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    Show details
  • Club Suite, 1 Bedroom, Business Lounge Access (Ohana Suite)

    Room amenities

    • 840 sq ft
    • Ocean view
    • Sleeps 5
    Show details
  • Deluxe Suite, Business Lounge Access, Oceanfront

    Room amenities

    • 950 sq ft
    • Ocean view
    • Sleeps 4
    Show details

About this area

Kailua-Kona

Located in Kailua-Kona, Sheraton Kona Resort & Spa at Keauhou Bay is near the beach. The area's natural beauty can be seen at Kahalu'u Beach Park and Magic Sands Beach. Travelling with kids? Consider Haleo Luau and Kona Le'a Plantation. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ziplining.

Map
Popular Location

What's nearby

  • Haleo Luau - 2 min walk
  • Kona Country Club - 13 min walk
  • Keauhou Shopping Center - 20 min walk
  • Kahalu'u Beach Park - 5 min drive
  • Magic Sands Beach - 7 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 33 min drive

Restaurants

  • Rays on the Bay — 1 min walk
  • Holua Poolside Bar and Lo — 1 min walk
  • Amici Vista Bar & Grill - 14 min walk
  • Sam Choy's Kai Lanai - 4 min drive
  • Tropics Tap House - 4 min drive

About this property

Sheraton Kona Resort & Spa at Keauhou Bay

4-star, family-friendly resort near Kahalu'u Beach Park
This smoke-free resort features 4 restaurants, 2 outdoor pools and a full-service spa. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a 24-hour health club, a bar/lounge and a poolside bar are on-site. All 508 rooms boast deep soaking bathtubs, and offer free wired Internet and furnished lanais. Wireless Internet access (surcharge) and fridges are standard, as are LCD TVs with digital channels.
Sheraton Kona Resort & Spa at Keauhou Bay offers 508 forms of accommodation which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: WiFi (USD 15.00 per day), Free wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: USD 20.00 per night
Valet parking: USD 27.00 per night
Free beach shuttle

Food and drink

Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 29.95-29.99 for adults and USD 12.50-15.00 for children
4 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar

Things to do

24-hour fitness centre
2 outdoor pools
2 outdoor tennis courts
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Free bike hire
Full-service spa
Shopping
Hot tub
Tennis
Volleyball
Yoga classes

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Dry-cleaning service
Free cots/infant beds
Corner/local shop
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
Japanese
Korean

Business services

24-hour business centre
4 meeting rooms
Conference space (5740 square feet)

Outdoors

Garden
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - prenatal
Massage - sports
Massage - swedish
Spa open selected days
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Hypo-allergenic bedding
Linens
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Deep-soaking bathtub
Eco-friendly toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

55-inch LCD TV
TV/satellite channels
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar
Fridge

Outdoor space

Furnished lanai

More

Access via exterior corridors
Connecting rooms available
Desk
Free local calls
Free newspapers
Iron/ironing board
Laptop-compatible safe
Phone
Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

Pets stay for free
Up to 40 lb/18 kg
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 70.0 per night.
Free cots (infant beds)

Property payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, and USD 12.50 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 15.00 per day (rates may vary)
  • Self-parking fee: USD 20.00 per night
  • Valet parking fee: USD 27.00 per night
  • Rollaway bed fee: USD 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Tax ID - 27-4750769.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK

Frequently asked questions

Guest reviews

5 - Excellent
893
4 - Good
1,048
3 - Okay
526
2 - Mediocre
221
1 - Poor
105
4.0
Cleanliness
4.0
Service and Staff
3.8
Amenities
3.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in May 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We visited during the time when most things were closed. Appreciated the fact we had the pool, food to order, store and the ocean view room

Stayed 6 nights in Mar 2020

2/5

  • Liked: Amenities
  • Disliked: Staff & service, property conditions & facilities

Rays at the Bay is good food but at the high end for comparable resort prices. It does provide an awesome view if you are at sunset or can see the Manta Rays from your table. The valet service needs a lesson in customer service. First they made me park my car down the hill while trying to check in. Then they would not let you use a baggage cart to move your bags to the room. Even when I paid for valet service they were slow and made you go from your car to them to leave your vehicle. At check in the customer service was better, still not good enough. We booked two rooms and one was not ready until a little after 5. The staff was no help at all and did not seem to care. They just kept saying they will call us when it is ready. They did not offer a timeline or to rush getting the room ready. Additionally the shower/bathtub combination did not drain water efficiently. There was standing water in the tubs after a minute or two and would take 30+ minutes to drain after your shower was over. The location is amazing but they need to focus on the customer experience more than the views.

Stayed 2 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 9 nights in Mar 2020