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Overview of Sheraton Kona Resort & Spa at Keauhou Bay

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Beach nearby, free beach shuttle
Beach nearby, free beach shuttle
Beach nearby, free beach shuttle
2 outdoor pools, cabanas (surcharge), pool umbrellas

Sheraton Kona Resort & Spa at Keauhou Bay

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided

Explore the area

    Popular LocationHaleo Luau2 min walk
    Popular LocationKeauhou Bay Beach6 min walk
    Popular LocationKona Country Club13 min walk
    AirportKailua-Kona, HI (KOA-Kona Intl.)28 min drive

About this area

Kailua-Kona

Located in Kailua-Kona, Sheraton Kona Resort & Spa at Keauhou Bay is near the beach. Kailua-Kona Wharf and Swing Zone are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kahalu'u Beach Park and Magic Sands Beach. Traveling with kids? Consider Kona Le'a Plantation and Haleo Luau. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ziplining.
Popular Location

What's nearby

  • Haleo Luau - 2 min walk
  • Keauhou Bay Beach - 6 min walk
  • Kona Country Club - 13 min walk
  • Lekeleke Burial Grounds - 19 min walk
  • Keauhou Shopping Center - 20 min walk

Getting around

  • Kona, HI (KOA-Kona Intl. Airport (KOA) - 28 min drive

Restaurants

  • Rays on the Bay — 1 min walk
  • Holua Poolside Bar and Lo — 1 min walk
  • Sam Choy's Kai Lanai — 4 min drive
  • Da Poke Shack — 9 min drive
  • Jackie Rey's Ohana Grill — 11 min drive

About this property

Sheraton Kona Resort & Spa at Keauhou Bay

4-star family-friendly resort near Kahalu'u Beach Park
This smoke-free resort features 4 restaurants, 2 outdoor pools, and a full-service spa. A beach shuttle is free. Other amenities include a restaurant, a 24-hour health club, and a bar/lounge. All 508 rooms boast deep soaking tubs and offer furnished lanais and LCD TVs. Guests will also find refrigerators, minibars, and premium bedding. Housekeeping is available on request.
Sheraton Kona Resort & Spa at Keauhou Bay offers 508 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

55-inch LCD televisions come with premium digital channels and pay movies. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a 24-hour health club, a spa tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transportation

  • Self parking on site (USD 25 per night)
  • Valet parking on site (USD 32 per night)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 29.95-29.99 for adults and USD 12.50-15.00 for children
  • 4 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference space (5740 square feet)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Furnished lanai

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per day
Dogs and cats only
Up to 40 lbs
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 70.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, USD 12.50 and USD 15.00 for children (approximately)
  • Self parking fee: USD 25 per night
  • Valet parking fee: USD 32 per night
  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 27-4750769
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Keauhou Resort
Sheraton Keauhou
Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Sheraton Resort Keauhou
Sheraton Kailua-Kona
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort And Spa
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK
Sheraton Kona & Spa At Keauhou
Sheraton Kona Resort & Spa at Keauhou Bay Resort
Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Frequently asked questions

Can I cancel my reservation for free at Sheraton Kona Resort & Spa at Keauhou Bay and receive a full refund?
Yes, Sheraton Kona Resort & Spa at Keauhou Bay offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Kona Resort & Spa at Keauhou Bay cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Kona Resort & Spa at Keauhou Bay?
As of Apr 10, 2021, prices found for a 1-night stay for 2 adults at Sheraton Kona Resort & Spa at Keauhou Bay on Apr 11, 2021 start from CA $283, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton Kona Resort & Spa at Keauhou Bay have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Sheraton Kona Resort & Spa at Keauhou Bay pet-friendly?
Yes, Sheraton Kona Resort & Spa at Keauhou Bay allows cats and dogs with a maximum weight of up to 40 lbs per pet. There's a fee of USD 25 per accommodation, per day. Service animals are exempt from fees.
How much is parking at Sheraton Kona Resort & Spa at Keauhou Bay?
Self parking is available for USD 25 per night. Valet parking is available for USD 32 per night.
What time is check-in at Sheraton Kona Resort & Spa at Keauhou Bay?
Check-in is from 3:00 PM - anytime.
What time is check-out at Sheraton Kona Resort & Spa at Keauhou Bay?
Check-out is at 11:00 AM.
Where is Sheraton Kona Resort & Spa at Keauhou Bay located?
This family-friendly Kailua-Kona resort is located near the beach, within a 10-minute walk of Haleo Luau and Keauhou Bay Beach. Kahalu'u Beach Park and Magic Sands Beach are also within 3 mi (5 km).

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 367 out of 988 reviews
5 - Excellent 37%
Rating 4 - Good. 326 out of 988 reviews
4 - Good 33%
Rating 3 - Okay. 162 out of 988 reviews
3 - Okay 16%
Rating 2 - Poor. 75 out of 988 reviews
2 - Poor 8%
Rating 1 - Terrible. 58 out of 988 reviews
1 - Terrible 6%

4.0/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked for the main restaurant was open. Other than that everything else was great.
Stayed 7 nights in Apr 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved the views...amazing, nice rooms. Bathrooms showing their age, some facility maintenance conditions could be improved. Staff was wonderful. We would go back again for sure!
Stayed 4 nights in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything my view wasn’t the greatest but it didn’t really matter at the time as long as the bed was comfortable which it was
Stayed 1 night in Mar 2021

2/5 Poor

Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort located a bit away from the center of Kailua town but perfect for the quiet nature if a vacation. Super close to the manta ray viewing, which is life changing to do. Loved the place.
Stayed 1 night in Mar 2021

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