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Property is old and has alot of construction going on around it. I could not hear the construction from my room luckily but it was difficult to get to the parking. Room was fairly clean, however I had experiences with 3 different bugs on 2 different days.
The gym area was pretty nice and looked newer remodel. Front desk wasn't friendly.
Shirley
Stayed 4 nights in May 2024
Response from Minnie Pahuwai on May 25, 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will take steps to rectify those areas.
Aloha Ty, thank you for taking the time to share your review. Your feedback is critical to us, and it will be a valuable tool as we make changes to enhance our guest experience. We sincerely apologize for any inconvenience this may have caused, and we hope to welcome you back soon! Mahalo,
6/10 Okay
Francis, Maple Glen
Travelled with partner
May 14, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was very tiny and, while not dirty, was not necessarily what we’d consider clean. 2 cockroaches in room, crawling on bathroom floor.
Rooms are loud and can hear people in hallways, as well as cars driving by, etc.
In our opinion, not worth the price we paid, nor did it align with the photos online.
Francis
Stayed 1 night in May 2024
Response from Tanya Norton on May 15, 2024
Aloha Francis, your feedback is important to us, and we sincerely apologize for the conditions of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Here at the Maui Beach Hotel, we continuously strive to meet our guest's needs and expectations. We hope that you will allow us to serve you once again for a better experience. Kind regards,
10/10 Excellent
Janelle
Travelled with partner
May 11, 2024
Liked: Staff & service, amenities
Everything was good no complaints
Janelle
Stayed 2 nights in May 2024
Response from Minnie Pahuwai on May 12, 2024
Thank you for taking the time to share your review with us. We're glad you enjoyed your stay with us. It was our pleasure to have you as our valued guest. Mahalo!
We wanted to support a local Maui hotel on this visit, and Maui Beach Hotel is that, plus very convenient for us in terms of access to excellent dining and sightseeing. Every staff member we encountered was friendly, and the front desk staff was very efficient and accommodating to us. Even with the construction going on next door, we found it pleasant and not too noisy. If we have the opportunity to return to Maui, our first choice for a hotel would be Maui Beach Hotel.
Katharine
Stayed 4 nights in May 2024
Response from Minnie Pahuwai on May 9, 2024
Thank you for choosing the Maui Beach Hotel and for taking the time to share your experience with us! We are delighted to know that you had a comfortable stay and enjoyed the warm hospitality of our team. At our hotel, we strive to provide a distinctive and personalized experience to all our guests, and we are thrilled that we were successful in meeting your expectations. We look forward to welcoming you back very soon. Mahalo
Thank you for taking the time to share your review with us. We're glad you enjoyed your stay with us. It was our pleasure to have you as our valued guest. Mahalo!
Good location, near to everything but published price by Expedia of the hotel do not include amenities, taxes and parking. Price was a lot higher at the time of check in.
BALTAZAR MACAGBA
Stayed 4 nights in Apr 2024
Response from Minnie Pahuwai on May 1, 2024
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo
Aloha Katherine, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
Parking was an issue when the banquet hall was being used
Dayton
Stayed 3 nights in Apr 2024
Response from Minnie Pahuwai on Apr 23, 2024
Thank you for informing us about the parking issue that caused inconvenience. We will take the necessary steps to address the problem in the areas you mentioned.
My husband and 2 kids booked this hotel for one night and it’s been the worst ever!! There was small roches everywhere in the room one even got on my husbands leg it was the worst!! I do not recommend at all!
Kimberly
Stayed 1 night in Apr 2024
Response from Tanya Norton on Apr 22, 2024
Aloha Kimberly, your feedback is important to us, and we sincerely apologize for the conditions of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Here at the Maui Beach Hotel, we continuously strive to meet our guest's needs and expectations. We hope that you will allow us to serve you once again for a better experience. Kind regards,
6/10 Okay
Amanda &
Travelled with partner
Apr 21, 2024
Disliked: Property conditions & facilities
Pictures do not represent facilities accurately. Very dated lighting in hallways - would be better suited to call it a Motel instead of a Hotel. Could hear everything happening in the hallway and people blasting music. Staff was friendly.
Amanda &
Stayed 2 nights in Apr 2024
Response from Tanya Norton on Apr 22, 2024
Aloha Amanda, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo
Aloha Joanne, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
Close to airport. Staff friendly, but building tired. Our room did not look like the ad but it was only for one night.
Dale
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on Apr 19, 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.
8/10 Good
Roxana
Apr 18, 2024
Roxana
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on May 8, 2024
Aloha Traveler,Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.
6/10 Okay
Julio Batista
Apr 17, 2024
Liked: Cleanliness
Have not spots available to parking the car.
Julio Batista
Stayed 2 nights in Apr 2024
Response from Tanya Norton on Apr 18, 2024
Aloha Julio, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo
6/10 Okay
Panapasa, Oakland
Apr 17, 2024
Panapasa
Stayed 4 nights in Apr 2024
Response from Tanya Norton on Apr 18, 2024
Aloha Panapasa, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo
The property shows a lack of maintenance. Carpet is worn. Walls are dented. Very limited parking.
Dave
Stayed 1 night in Apr 2024
Response from Tanya Norton on Apr 16, 2024
Aloha Dave, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,
Hotel was amazing. It gave what it needed to give. And the staff was awesome.
Jeffrey
Stayed 1 night in Apr 2024
Response from Tanya Norton on Apr 16, 2024
Aloha Jeffrey, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
The property and furnishings were old, and didn't look like anything in the pictures provided.
Jean
Stayed 5 nights in Apr 2024
Response from Minnie Pahuwai on Apr 14, 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.
10/10 Excellent
ELI
Travelled with partner
Apr 13, 2024
It is very old in appearance and feel. The staff is very helpful but the hotel needs a face lift. For instance, the wicker on the desk chair has holes and webbing that is in shambles.
ELI
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on Apr 13, 2024
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.
6/10 Okay
Terry
Apr 13, 2024
Liked: Staff & service
Terry
Stayed 1 night in Apr 2024
6/10 Okay
Donna, Loranger
Travelled with family
Apr 9, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very helpful and friendly!
The outside courtyard was absolutely beautiful! The outside grounds were well kept. The carpet inside the halls and rooms was not clean, we were uncomfortable going without footwear.
Donna
Stayed 3 nights in Apr 2024
Response from Minnie Pahuwai on Apr 9, 2024
Aloha Donna, Mahalo for your review. We apologize for the inconvenience with your room and are glad our team was able to assist you.
Only got to stay one night because we were leaving for a cruise but I wish we could have stayed longer! Beautiful views! Very nice staff!
Samuel
Stayed 1 night in Mar 2024
Response from Minnie Pahuwai on Apr 5, 2024
Aloha Samuel, Thank you for taking the time to share your review with us. We're glad you enjoyed your stay with us. It was our pleasure to have you as our valued guest. Mahalo!
Very dirty, hallway carpets smelled like urine n stains...very bad service, had to request for room service everyday explicitly.poor quality. Not maintained well. Waste of money.
Kokila
Stayed 3 nights in Mar 2024
Response from Minnie Pahuwai on Mar 30, 2024
We apologize that your accommodations were not to your standards. We will work hard with our team to make improvements in the areas that you have shared with us. Thank you for letting us know!
Aloha Jung, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
Aloha Rosalind, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.
It was an ok hotel for $150 but I paid close to $500. Poorly represented in the advertising. Initial room assignment was an upgraded room after booking to ensure an ocean view. It was a first floor room facing the parking lot. The checkin girl said the it was “shown as an ocean view in our system”.Won’t be going there again.
Boyd
Stayed 1 night in Mar 2024
Response from Tanya Norton on Mar 21, 2024
Aloha Boyd, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,
6/10 Okay
Galina
Mar 19, 2024
Property is warned down.
Galina
Stayed 1 night in Mar 2024
Response from Tanya Norton on Mar 20, 2024
Aloha Galina, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,
Aloha Jonathan, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
2/10 Terrible
Kathy
Business traveller
Mar 18, 2024
Liked: Staff & service
The bed was awful. I would guess very old. Room was very small and was on a very busy street.
Kathy
Stayed 1 night in Mar 2024
Response from Tanya Norton on Mar 18, 2024
Aloha Kathy, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,
4/10 Poor
Kajal
Travelled with partner
Mar 17, 2024
Bugs, staff, Carpet, Room and wash room.
Did not like the property.
Kajal
Stayed 2 nights in Mar 2024
Response from Tanya Norton on Mar 17, 2024
Aloha Kajal, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,
Our feet were black after walking around inside our room.
Lani
Stayed 1 night in Mar 2024
Response from Tanya Norton on Mar 17, 2024
Aloha Lani, thank you for taking the time to share your review. Your feedback is critical to us, and it will be a valuable tool as we make changes to enhance our guest experience. We sincerely apologize for any inconvenience this may have caused, and we hope to welcome you back soon! Mahalo,
6/10 Okay
Matthew
Mar 13, 2024
Disliked: Staff & service
Very misleading in advertising about where the property is located and what it actually looks like.
Matthew
Stayed 1 night in Mar 2024
Response from Tanya Norton on Mar 13, 2024
Aloha Matthew, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo
6/10 Okay
Christopher
Travelled with family
Mar 13, 2024
Liked: Cleanliness, staff & service
The hotel was adequate. This certainly wasn't worth the money we ended up paying for one night after booking 2 months in advance.
The Good - the rooms were clean, had the basic amenities you need and the outside of the hotel in the grassy courtyard was pretty. The restaurant was decent and the staff were courteous especially the shuttle driver.
The bad - over priced for what you get. The hotel is very dated and dingy. That includes the hallways right into the rooms. The beds were just adequate. The breakfast though basic, was cold... the eggs, meat, pancakes, etc.
The bottom line is this hotel would be recommended if their pricing was inline with what they offer and unfortunately this time it was over priced.
Christopher
Stayed 1 night in Mar 2024
Response from Tanya Norton on Mar 13, 2024
Aloha Christopher, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo
Aloha Jim, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
6/10 Okay
Sandra
Travelled with family
Mar 5, 2024
Liked: Staff & service
.
Sandra
Stayed 1 night in Feb 2024
Response from Tanya Norton on Mar 5, 2024
Aloha Sandra, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo
6/10 Okay
Marrie
Mar 4, 2024
Marrie
Stayed 1 night in Mar 2024
Response from Minnie Pahuwai on Mar 9, 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.
10/10 Excellent
Daniel
Feb 26, 2024
Daniel
Stayed 1 night in Feb 2024
Response from Tanya Norton on Feb 28, 2024
Aloha Daniel, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
Aloha Michaelynn, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
Aloha Joanne, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!
8/10 Good
Edward, Brentwood
Travelled with partner
Feb 22, 2024
Liked: Amenities
Bad parking not enough
Edward
Stayed 7 nights in Feb 2024
Response from Minnie Pahuwai on Feb 23, 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience it has caused you. We are committed to improving this area.