In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Super 8 by Wyndham Juneau

2 out of 5
Super 8 by Wyndham Juneau
2295 Trout St, Juneau, AK

Reviews

8.4

Very good

Rating 10 - Excellent. 334 out of 712 reviews" "
Rating 8 - Good. 234 out of 712 reviews" "
Rating 6 - Okay. 77 out of 712 reviews" "
Rating 4 - Poor. 34 out of 712 reviews" "
Rating 2 - Terrible. 33 out of 712 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Marilyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff had limited English. Room was very hot. After maintenance came 2 times finally brought a fan. Room had window but no cross ventilation. Outlet did not work. Disappointed
Stayed 1 night in May 2024
Response from Kody Whitney - Assistant General Manager on May 6, 2024
Hello Marilyn. We apologize for the issue that you had during your stay here with us. Thank you for informing us about this issue and we will go ahead and ensure that issue is resolved and corrected for our guests. Thank you for staying with us.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service
The staff is very good. Quick check in. The airport shuttle drivers were so helpful!! The property is outdated and looks a little run down, shower curtain loose from the wall, ugly paint, loose electrical outlets...that sort of thing, but they make up for it with friendliness, helpfulness and it is clean. Ive been staying here for a number of years and that part has been consistent. .
Stayed 1 night in Apr 2024
Response from Assistant General Manager-Kody on Apr 24, 2024
Thank you for your review. We appreciate the feed back

10/10 Excellent

RACHAEL, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great hotel, staff was awesome.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager-Kody on Apr 16, 2024
Hello Rachael, Thank you for your stellar review about your stay here with us.

8/10 Good

Angela

Stayed 2 nights in Apr 2024
Response from Assistant General Manager-Kody on May 4, 2024
Thank you for your review !

10/10 Excellent

RACHAEL, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it!
Stayed 1 night in Apr 2024
Response from Assistant General Manager-Kody on Apr 4, 2024
Hello Rachael, Thank you for your stellar review about your stay.

8/10 Good

Martin, Petersburg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Mar 31, 2024
Thanks for the amazing review Martin!

10/10 Excellent

Victoria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice and quit
Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Mar 31, 2024
Thank you for the fabulous review Victoria

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at super 8's often when I travel in Montana , Alaska and Idaho . They always are clean , quiet and have friendly staff In Juneau this location was very nice , starting with the friendly staff . I was picked up at the airport by friendly employee who helped me load and unload my luggage check in was quick and easy . room had nice comfortable bed and bathroom . As usually the price was very reasonable and I would stay there again
Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Mar 14, 2024
Thank you Samuel, We appreciate the time you took to leave a review about your stay here with us. I am so happy that you enjoyed your stay with our property and had a good experience with our staff and shuttle service. Our goal here is to ensure all guests have an amazing experience. I will make sure to inform the staff about your positive remarks. Hope to see you soon for your next stay.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Apr 4, 2024
Hello Ashley, Thank you for your amazing review!

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service with luggage and staff.
Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Mar 13, 2024
Dear Joan, Thank you so much for taking the time to leave a review about your stay here with us. We appreciate all feed back form our guests. I am so happy you found your stay here with us so positive and accommodating. Hope to see you soon on your next booking with us.

8/10 Good

Annette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the Super 8.
Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Mar 10, 2024
Dear Annette, Thank you so much for your awesome review. We appreciate the business and loyalty to our property. Hope to see you soon.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly rooms was on points bathroom clean and love the way the decor bathrooms towels Love to come back and stay t
Stayed 2 nights in Mar 2024
Response from Assistant General Manager-Kody on Mar 8, 2024
Thank you so much for taking the time to leave a review about your stay. I will let my team know about your amazing feed back to them. Thank you for staying with us.

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Assistant General Manager-Kody on Mar 9, 2024
Thank you for your review

8/10 Good

Luzmila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Kind staff
Stayed 2 nights in Feb 2024
Response from Assistant General Manager-Kody on Mar 5, 2024
Thank you for your review

6/10 Okay

Jeff

Travelled with family
Disliked: Amenities
Manager was very nice and deserves a raise. He should be at another hotel that appreciates good help
Stayed 2 nights in Feb 2024
Response from Assistant General Manager-Kody on Mar 1, 2024
Hello Jeff, Thank you so much for your positive review of our staff.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager-Kody on Mar 1, 2024
Dear Dennis, Thank you so much for taking the time to leave a Rock star review about our property

8/10 Good

zq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Assistant General Manager-Kody on Jan 30, 2024
Thank you ZQ for taking the time to leave a review about your stay with us. We appreciate the feed back. Hope to see you on your next booking with us.

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most affordable
Stayed 1 night in Jan 2024
Response from Assistant General Manager-Kody on Jan 26, 2024
Hello Joann, Thank you so much for taking the time to leave a review about your stay. We are pleased to find that your stay was comfortable and you found us affordable during your travels. Hope to see you again in the future for your next booking.

10/10 Excellent

Mark, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport!
Stayed 1 night in Jan 2024
Response from Assistant General Manager-Kody on Jan 20, 2024
Mark, Thank you so much for your review about your stay here with us. I will make sure to share this with the rest of the staff.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant General Manager-Kody on Jan 19, 2024
Dear William, Thank you so much for taking the time to leave a review about your stay with us. The team here appreciate it a lot. I am happy that you enjoyed your stay with us and will make sure to inform our team about your review!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager-Kody on Dec 29, 2023
Debbie, Thank you so much for your review about your stay with us. I will make sure to pass it along to the staff.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front desk respetionist Mary was a sweetheart, the rooms are very nice and clean, higly recommend staying here in Juneau
Stayed 4 nights in Dec 2023
Response from Assistant General Manager-Kody on Dec 29, 2023
Naomi, Thank you for shouting our staff Member Mary for her amazing work with you. We appreciate the review and I will make sure to pass the message to Mary about your stay.

10/10 Excellent

Elroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good place to stay. If you want a full breakfast, go somewhere else, but everything else is exceptional! Pleasant, friendly staff. Mary was eager to accommodate. Rooms are clean and quiet. We stayed on the airport side, barely noticed the aircraft noise, and couldn’t hear the highway traffic at all. This is a hidden gem for those wanting to be in the Valley. We’ll be back.
Stayed 3 nights in Dec 2023
Response from Assistant General Manager-Kody on Dec 29, 2023
Elroy, Thank you for your review about your stay. Our break fast items were regulated by corporate to quick grab and go items for all guest, and we also have multiple restaurants, and convenience store open with in walking distance for purchase of more food items. We were happy that you enjoyed your stay with us and found it very exceptional for you I will make sure to pass the message along to our staff, which they will gladly appreciate.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Seedy hotel in the Valley
Stayed 2 nights in Dec 2023
Response from Assistant General Manager-Kody on Dec 19, 2023
Duddles, Dylan, Thank you for your review. Would of loved to have more information on regards to your stay so we can do better.

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Assistant General Manager-Kody on Dec 19, 2023
Rebecca, We appreciate your review about your stay. We are so happy you had an amazing time while you stayed.

10/10 Excellent

Kristine

Liked: Amenities
The location is ideal. Close to a convenient store for food & beverages. There are several restaurants in walking distance. There is a mall across the street. The hotel is very clean & the staff is very helpful. There is a shuttle to the airport & ferry terminal. This is now my go to stay in the Juneau Valley.
Stayed 1 night in Dec 2023
Response from Assistant General Manager-Kody on Dec 15, 2023
Hello Kristine, Thank you so much for taking the time to leave a review about your stay here with us. I am so happy to see that you enjoyed your stay, and that our staff went above and beyond for you during the time that you were here with us. Hope to see you soon for your next booking.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Breakfast was non-existent
Stayed 2 nights in Dec 2023
Response from Assistant General Manager-Kody on Dec 11, 2023
Thank you for your review

10/10 Excellent

Billi

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant General Manager - Kody on Dec 5, 2023
Thank you so much for your review !

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Nov 2023
Response from Assistant General Manger - kody on Dec 5, 2023
Thank you so much for your review !

10/10 Excellent

Cara, Sun Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle from ferry
Stayed 1 night in Nov 2023
Response from Assistant General Manager-Kody on Dec 1, 2023
Dear Cara, Thank you so much for your review about your stay.

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is wonderful, right close to the airport, adjacent to McDonald's, across the quiet side street from the Breeze In (best donuts ever) and liquor store.
Stayed 5 nights in Nov 2023
Response from Assistant General Manager-Kody on Dec 1, 2023
Dear Roberta, Thank you so much for your review. I am so happy that you had such an exciting stay here with us.

10/10 Excellent

Billi

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Assistant General Manager-Kody on Nov 19, 2023
Billi, Thank you so much for your review about your stay with us. I will make sure to pass this along to the rest of the staff. I am pleased that you had such an amazing time. Cant wait to see you in the future for your next booking.

2/10 Terrible

Jerry S

Stayed 1 night in Nov 2023
Response from Assistant General Manager-Kody on Dec 11, 2023
Thank you for your review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
The staff was very helpful. The room had a broken thermostat that I did not figure out until the middle of the night. It kept the room at 78 degrees, which is not a huge deal. Also the hotel does not carry the most-watched cable news and commentary channels (Fox News and Fox Business), which means it is taking sides politically, and that bothers me.
Stayed 2 nights in Nov 2023
Response from Susan - General Manager - Owner on Nov 15, 2023
Hello Daniel,Thank you for letting us know about the thermostat so it will get repaired. As for the selection of the Dish Network line up of television channels we also found it very disappointing as well. We have requested to have Fox and other news channels added with no success. When GCI no longer provided cable Dish Network was our only option. We will try to find a better option for our guests in the future.Thank you again for your time and we appreciate your business.

4/10 Poor

Jason

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in the worker was very slow to streamline us and all our rooms. Then after coming back to hotel later that evening we waited at desk to bring up a matter and the 2 workers were hanging out with what appeared to be a dealer hanging around hotel. Would not stay here or within 200 yards if it.
Stayed 1 night in Nov 2023
Response from Susan - General Manage - Owner on Nov 14, 2023
Hello Jason,Sorry for the poor experience at check-in. We usually have quick check-in times but obviously this person did not perform.As for the issue about dealers on property. We DO NOT tolerate these type of individuals at all! We will call JPD for assistance to remove anyone of this nature on property. We continually monitor the hotel grounds and we will be reviewing the camera footage during your stay. If what you say is true I think someone needs to be let go. I noticed that we gave you a late checkout today but you made no mention of this issue to my staff.We take pride in keeping our guests safe in a clean environment.Again, I'm sincerely sorry for your poor experience at our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Assistant General Manager-kody on Nov 13, 2023
Thank you for your review!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Assistant General Manager-Kody on Nov 13, 2023
Heather, Thank you so much for staying with us. We appreciate the review! See you on your next trip.

10/10 Excellent

Anistasia

Travelled with family
Lovely staff & great grab & go breakfast
Stayed 1 night in Nov 2023
Response from Assistant General Manager-Kody on Nov 11, 2023
Anistasia,Thank you for your review about your stay! I will make sure that our staff knows about your amazing experience.

4/10 Poor

George

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not good
No heat in our room. We’re elderly couple
Stayed 1 night in Nov 2023
Response from Susan - General Manager on Nov 3, 2023
Hello George, I'm very sorry the temperature was too cold for you during your stay with us. I will have maintenance address the issue in that room. Thank you for bringing this to our attention.

4/10 Poor

Sokserey

Stayed 1 night in Oct 2023
Response from Susan - General Manager - Owner on Nov 20, 2023
Sokserey, sorry your stay did not go well. It would have been nice to know more about your stay versus just a rating. Thank you for your time.

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 28, 2023
Nathan, Thank you for your review.

10/10 Excellent

Moriah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kody-Assistant General manager on Oct 23, 2023
Moriah,Thank you for your review about your stay!

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Loved it!
Staff is super nice and very helpful! Rooms are clean and no major issues. Tv remote batteries didn’t work but you can flip the channels from the tv not a major issue. We didn’t come to town to watch tv haha! We really appreciated the staff! Will for sure be staying here when we come to town!
Stayed 2 nights in Oct 2023
Response from General manager assistant on Oct 10, 2023
Rachel,Thank you so much for your rereview about your stay with us. My staff and I are happy that you felt at ease during your stay.Hope to see you soon in the future!

6/10 Okay

Jessica

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This hotel is really near our office so this is the 3rd time we stayed here. This time, the room had a broken thermostat control-like it looks like it’s been yanked out of the wall. One of pillowcases had a stain. There was a urine smell in the room.
Stayed 2 nights in Oct 2023

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager assistant on Oct 12, 2023
Dear James, We have reviewed your reservations and it shows that you canceled your booking with us and did not stay with our property. This review is not accurate sir.

8/10 Good

james

Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 29, 2023
James, Thank you for your review

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Juneau Super 8
Super clean every time this is my go to for Juneau. I work out of the airport but don’t live here I fly up from Washington always friendly and helpful and love my room! Thank you guys for always doing a great job see you next time !
Stayed 1 night in Oct 2023
Response from kody on Oct 7, 2023
Thank you for your review Michael! We appreciate the business.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem with this stay was, when checked in, my first room the beds weren’t made. Went down told the front desk, they moved me right away. The new room was great. The rooms got cleaned and they ran us out to the ferry at the end of the stay
Stayed 2 nights in Sep 2023
Response from kody on Oct 7, 2023
Thank you for your review Daniel!We apologized for that issue that happed. I am so glade that it was corrected and you were satisfied. Thank you for your business and feed back.

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very basic but provided everything we needed for our stay in Juneau and for a reasonable price. We chose the hotel for its proximity to the airport and its airport shuttle. However we did not realize how far we would have to go to get to the attractions/tour sites. We were pleased, though, with how the staff accommodated us when we had a long wait between the check-out time and our flight out. They stored our luggage for us while we went on a tour and then when we got caught in a downpour on the way back, they let us dry out in the lobby until the shuttle took us to the airport. They were so friendly and helpful.
Stayed 1 night in Jul 2023
Response from kody on Oct 7, 2023
Thank you Lynne! for your review. We are happy that we were able to provide what you needed during your stay. Our staff is more then happy to help and be friendly with all our guests. Thank you for your business and feed back hope to see you soon in the future.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick night stay between ferry and airport. They pick up and drop off at both which is one of the reasons i stay here. Room clean and bed comfy
Stayed 1 night in Sep 2023
Response from Kody on Oct 7, 2023
April, Thank you so much for your review and feed back from your stay with us. We appreciate your business and hope to see you in the future.