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Reviews of R&F Princess Cove at R&F Mall

3 out of 5
R&F Princess Cove at R&F Mall
Jalan Tanjung Puteri, Johor Bahru, Johor

Reviews

6.6
Rating 10 - Excellent. 9 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 12 out of 40 reviews" "
Rating 4 - Poor. 4 out of 40 reviews" "
Rating 2 - Terrible. 6 out of 40 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

ching kah

Liked: Staff & service
Disliked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Customer service on Apr 4, 2024
Thank for choosing us. Hope to see you again

10/10 Excellent

Chew

Liked: Cleanliness, staff & service, property conditions & facilities
Area is convinient,quite and with comfortable bed
Stayed 1 night in Feb 2024
Response from customer service on Apr 4, 2024
thanks for choosing us. Hope to see you on next time

8/10 Good

Jungmi

Liked: Staff & service, amenities, property conditions & facilities
view is nice and room is cleaned but some small insect
Stayed 2 nights in Sep 2023
Response from Cissy on Sep 9, 2023
Thank you very much for your stay

4/10 Poor

ENE CHOO

Stayed 1 night in Jul 2023
Response from Cissy on Jul 29, 2023
Thank you for your review.

6/10 Okay

Marc

Stayed 1 night in Jun 2023
Response from Cissy on Jun 17, 2023
Thank you for the review

8/10 Good

Abdul Rasyid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host is quite friendly and give great hospitality
Stayed 2 nights in Mar 2023
Response from Cissy on Apr 6, 2023
Thank you sir

10/10 Excellent

antje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Cissy on Mar 9, 2023
Thank you very much :)

10/10 Excellent

Zuki

Travelled with family
For those
Stayed 2 nights in Jan 2023
Response from Cissy on Jan 26, 2023
Thank you for your reviews. We are highly appreciated on it.

4/10 Poor

Muhammad Hidayat Bin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Convenient within a mall, apartment generally Cosy and neat. However, both bed mattresses are Hard and uncomfortable to sleep. Big disappointment with the price we paid. Crumbs and dirts are in between sofa when we rested, we had to clean it ourselves. stained sheet covers. The iron has a burnt residue and it somehow stained my clothes.
Response from Cissy on Dec 26, 2022
Hi noted on the comment will take note on it.

8/10 Good

Hsin Kerng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from Cissy on Dec 23, 2022
Thank you

10/10 Excellent

Dresden Chew

Liked: Staff & service, amenities, property conditions & facilities
Design and facilities are good☺️
Response from Cissy on Dec 11, 2022
Thank you so much. Hope to see you again soon

6/10 Okay

Helen

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2022

2/10 Terrible

Jiewei

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room given was not the one showed in the listing. Cleanliness was subpar and we found at least 10 baby roaches during our short 2 day stay… some parts of the apartment were not well kept (peeling paint, handprint on the wall, stained sheets) but aircon, locks etc were working fine. That said, the price was affordable and location was convenient but these are the only good points. Stay if youre okay with compromising hygiene
Stayed 2 nights in Oct 2022
Response from David on Nov 1, 2022
Hi, sorry and thanks for the feedback. We will be looking into the issues stated. Thank you.

8/10 Good

Stan

Travelled with group
Liked: Room comfort
Studio unit
City view is excellent! Aircon is not cold n there are some ants on the kitchen table. The bed under boards are not placed properly n the mattress sank in, on the verge of collapse when rested on!
Stayed 3 nights in May 2022
Response from Cissy on Jun 13, 2022
Thank you for staying with us:)

10/10 Excellent

Ai Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Tan on Jan 5, 2021
Thank you for your support!

2/10 Terrible

Nazz

Stayed 1 night in Feb 2020
Response from Tan on May 20, 2020
Thanks for staying with us

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Tan on Jan 22, 2020
Thank you for the review!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Check-in was a nightmare - the office of this Tang Homestay is not accessible directly, i.e. no walk-in like other homestays; must be communicated by phone for staff to come down and hand over of access card. We took one hour to check-in as staff were very slow and often times on automated phone service! No guide notes on handling of digital key lock, aircon, heater and TV. NO WiFi in the room despite a router linked to the TV in the living hall! The sofa looks dirty - maintenance is quite poor.
Stayed 1 night in Jan 2020
Response from Tan on Jan 18, 2020
Dear Guest, we are always happy to help out when problem arises. We have WiFi in every unit in our apartment and if there was some issue in the WiFi you could always ask us out for help. Thanks for staying with us!

8/10 Good

Maslina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious 3 bedroom apartment
Very convenient, spacious 3 bedroom apartment, privacy, good security, very high floor, good, understanding n fast communication with customer service. Only that the living room floor was a bit sticky n no bidet in toilets. Definitely will come again.
Stayed 1 night in Jan 2020
Response from Tan on Jan 6, 2020
Thank you for your support we will strive to become better.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Tan on Jan 4, 2020
Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
I was expecting the property to be spanking new but the exterior (lifts were still with boards and stickers) and part of the unit was not condition were not. There were gaps in between floor wood and furnitures look old. Otherwise, location was great and host was good.
Stayed 2 nights in Dec 2019
Response from Tan on Jan 5, 2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A bit disappointed
towels hang outside balcony and inside washing machine.
Stayed 2 nights in Dec 2019
Response from Tan on Jan 4, 2020
Sorry and thank you for booking with us.

2/10 Terrible

mohamedharris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Room looks clean but when swenp, all the dust can be seen. Itchy on the bed maybe cos never change bed sheet. Toilet bowl unable to flush, inform but only answered when checking out. Parking card problem, cannot enter carpark but was told card ok untli request to change. Take ard 1hr to do that. Blk 3a1 or 2 is difficult to find as not manu signature. Bad 1st experience
Stayed 1 night in Dec 2019
Response from Tan on Jan 4, 2020
Thank you.

6/10 Okay

Nisi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay again
Instruction to check in was too lengthy and not clear. But staff was responsive and showed up to assist. 4yo daughter was found a cig butt under the bed and her fingers were swollen from some insect bites. Construction nearby went on till 5am...
Stayed 2 nights in Dec 2019
Response from Tan on Jan 4, 2020
Thank you.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Tan on Dec 19, 2019
Thank you for your feedback

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from Tan on Dec 16, 2019
We will improve our service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Tan on Dec 12, 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from b on Dec 1, 2019
Thanks. we further improve

8/10 Good

Tang, Sg

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pros: Linked bridge from ciq to rnf Quiet mall with less traffic than city square More eateries than others shop in this mall Cons: Cooking need to use induction cookers which is safe but did not proviDe induction cooking pot Got sea view but seeing some construction nearby, maybe in the future, view moght be blocked TV channel only restrict to sg channel, but very jerky
Stayed 1 night in Nov 2019
Response from B on Dec 1, 2019
Thanks for your feedback

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from B on Dec 1, 2019
We will further improve from here

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room light spoil, towel, bed & sofa very dirty.
Stayed 1 night in Nov 2019
Response from B on Dec 1, 2019
We will correct the issues. Thanks for your feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and facilities. I will stay again in next trip in JB. Excellence service and room. Wish to provide rice cooker in the room.
Stayed 2 nights in Nov 2019
Response from benny on Nov 18, 2019
It is a great honour to be your host.Hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr benny is a good owner. Will definitely recommended to my friends next visit. Nice location just walking distance from jb CIQ. Super convenient. R&F mall is really a good place to visit. Alot of food and have a great cinema.
Stayed 1 night in Nov 2019
Response from Benny on Nov 6, 2019
Glad you like our apartment and glad to have a tenant like you. It was our pleasure in hosting you. See you next time.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually just book a room end up become staying whole unit due nobody stay. Glad that become one of my birthday bonus. 👍👍👍👍
Stayed 1 night in Oct 2019
Response from benny on Nov 21, 2019
That is the way we celebrate your birthday

10/10 Excellent

Cat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That's good
Stayed 2 nights in Sep 2023
Response from Cissy on Sep 9, 2023
Thank you very much for your stay

2/10 Terrible

Shufan Aristy

Stayed 1 night in Mar 2023
Response from Cissy on Apr 1, 2023
Guest is terrible doesn't follow the rules and being very rude in replying the messages.

6/10 Okay

CHONG

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2022
Response from Cissy on May 23, 2022
Thank you for staying with us :)

6/10 Okay

wei qiang

Travelled with group
Disliked: Cleanliness
Stayed 1 night in May 2020
Response from Mr Tan on May 27, 2020
Thank you

6/10 Okay

Chung Wah

Business traveller
Liked: Room comfort
Disliked: Cleanliness
尚 可
清潔衛生不足，有蚊滋，床單及梳化污漬明顯。厨具不潔，鋼煲底污漬嚴重。
Stayed 3 nights in Feb 2020
Response from Tan on Feb 17, 2020
Sorry and thanks for staying with us