Exterior detail
Check availability

Reviews of Amansari Express Hotel

2 out of 5
Amansari Express Hotel
NO 9N JALAN TENTERAM BUKIT MELDRUM, Johor Bahru, Johor

Reviews

5.4
Rating 10 - Excellent. 7 out of 114 reviews" "
Rating 8 - Good. 25 out of 114 reviews" "
Rating 6 - Okay. 33 out of 114 reviews" "
Rating 4 - Poor. 25 out of 114 reviews" "
Rating 2 - Terrible. 24 out of 114 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

3.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Pillowcases unchanged since several guests ago
Pillowcase had greasy scalp perspirant odour and probably hadn’t been changed since several guests ago. Very disconcerting to discover the source of the odour some time after laying in bed. Hotel staff insisted that the pillowcase was fresh (it patently was not), and i requested for 2 new pillowcases to double-layer over the pillow. Coffee tray was stained with fresh coffee s residue, which would have easily been rinsed off; not a big deal considering the price point of the room. But clean sheets are a basic requirement no matter how budget the hotel room is. The blanket seemed to smell of sweat/saliva too.
Stayed 1 night in Dec 2019

6/10 Okay

Zhen Cong

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service staff in a hijab was extremely polite and helpful in providing details about food and atm in the vicinity. However, room and corridor had a strong musty smell. Stained bedsheets, unflushed toilet bowl, ants all over the dresser, thick layer of dust on the sofa, black marks all over the basin.
Stayed 1 night in Dec 2019

4/10 Poor

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy environment. Room is dirty. Bedsheets linen is stained with patches. No bathroom towels unless you informed the reception.
Stayed 2 nights in Oct 2019

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flirty dirty and bed sheets filled with blood stains. Counted at least 6 spots with blood patch. Checked out within 20 mins. And staff isn’t surprised at all.
Stayed 1 night in Sep 2019

2/10 Terrible

Ryan, Singapore

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay Away. Smelly lobby and room condition is very bad. Receptionist gave my room number to a stanger... very unsafe...
Stayed 1 night in Jul 2019

8/10 Good

YEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Carfield

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Value for money just for sleep.
Just need a place to sleep, sadly the towels was discolorated and old. Should I’ve know, I bring my own towel.
Stayed 2 nights in Dec 2018

2/10 Terrible

Carfield

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth staying
if not it is cheap i wont stay again
Stayed 1 night in Dec 2018

10/10 Excellent

Ismawati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
A proper hotel will never ask customer to bring their bathing towel to their own room. And the towel was very terrible, can tell that the towel has been used for years. Very thin , flat and slight yellowish. Very Small room as expected. Flooring was'nt carpet and was not clean, very dusty. Bed was alright. Water heater not hot, consider a very rundown place to stay. Will definately not be back again as this price im able to stay in a much better hotel that i used to stay.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst n terrible hotel ever
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel smelly and towel not clean at all. Aircon not cold also. Room noisy
Stayed 1 night in Nov 2018

4/10 Poor

Jack, Singapore

Liked: Staff & service
Disliked: Cleanliness, room comfort
hotel not so clean, overall look old and facilities old.
Stayed 1 night in Nov 2018

10/10 Excellent

jag, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel to stay in just 5min drive to shopping area
Stayed 1 night in Oct 2018

8/10 Good

adrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Rico, JB

Liked: Staff & service
Disliked: Cleanliness, room comfort
-have dirty stain on pillow case, bed sheet and comforter set. -pillow with unpleasant smell. -room wall with a lot spider web.
Stayed 1 night in Oct 2018

4/10 Poor

Sabariah, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't feel safe as lady solo traveller.
Write my review earlier. Would like to add..the hot water at shower not working. No fridge. Electric socket near the bed is near broke. The socket at table is under the table..making it hard to boil water at the electric kettle.stayed at Room103... and the Worst of all, someone walked at my window area. Which is pretty freaky feeling when you are one floor above the ground. Turned out he is cleaning the rooftop of a driveway roof. Still I am sure reception would know who will be staying on what room and give us ample warning. I had a very weird feeling that someone would looked into my window...if not for the white shade curtain. Very creepy and freaky feeling I had to go thru all that experience. Never staying there ever again.
Stayed 1 night in Oct 2018

4/10 Poor

Sabariah, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great.
Sad to say my stay at Erica is not so great. First day I stayed I couldn't sleep the whole night because the bed is so itchy. Asked the hotel to asked someone to changed the bedsheets and pillow case the morning. The shower not working. The electric socket near the bed is broken.. And the worst of all...I stayed at 103. The next day i saw a shadow of a man outside my window. Which is creepy. Turned out he was cleaning the top of the hotel lobby driveway roof. At least let me know there will be someone outside the window. Scare the heck out of me. Lucky the white curtain was closed. Usually I will leave it opened. But that day I closed it. That's why I only saw a shadow. But still it was very scary to think someone can looked into my room. Will never stay at this hotel again..
Stayed 1 night in Oct 2018

8/10 Good

Lyn

Liked: Cleanliness, property conditions & facilities, room comfort
Thay cleaning lady
The cleaning lady that charged me for tax. She's rude.
Stayed 3 nights in Oct 2018

2/10 Terrible

Cecilia, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

N, SEREMBAN

Liked: Staff & service, property conditions & facilities, room comfort
The hotel location is behind Grand Blue Wave and it is very close to CIQ. Staff was very helpful and very friendly. The room is clean but just don't see the area under the bed. The hotel could improve their cleanliness by using bedsheets, towel of other colors, not white. Standard queen room was a bit small with a small coffee table fit for only 14 inch laptop. In front of the hotel is a food truck area, so very easy to find cheap food. There is also 24hours convinience store within walking distance. Overall, the stay was pleasant for the price, the room also provide bottle drinking water and instant coffee /teas. Plus, if you need to move around, just use Grab coz it is super cheap. Thanks Erica. Very pleasant stay indeed.
Stayed 1 night in Oct 2018

6/10 Okay

Bella, KL

Liked: Cleanliness
I booked room for 3 and when I entered the room, the first thing I saw the wallpaper at the wall. It was torn. The next morning when I had breakfast, the food wasn’t variety. Anyway the malay staff that wore scarf was good! She was so helpful.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

DAVID

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Mama, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Hope they can improve their buffet breakfast.
Stayed 1 night in Jul 2018

4/10 Poor

aiden

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2018

2/10 Terrible

Kenny, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hair dryer, AC out of service
Extremely bad, no AC, no hair dryer, rude staff. Lift got sound, really terrible.
Stayed 1 night in Jun 2018

6/10 Okay

Khairuz

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 3 nights in May 2018

6/10 Okay

Merla, Thailand

Affordable Hotel Just for Yout
We stayed at Erica for seven days. We arrived late because I requested for a taxi to pick us up but never happened. However, it was a blessing in disguise because we were able to take the bus to JB Central. Our first night was not really good because the TV was not working. However, the food was okay. One day, one towel was not changed and no daily water bottle ration. I complained at the information, but my friend went down to the information to change the unchanged towel Overall, the hotel is just fine, but I would like to suggest that the information needs more accommodating gestures such as "how are you going to the airport?" or when I asked for some directions, the answer I got was, "I don't know.." I have traveled to Vietnam a couple of times, but they were more accommodating and helpful about directions or where can we go or visit in ;their area. However, because of the affordable price, I might opt for Erica again.
Stayed 7 nights in Apr 2018

6/10 Okay

amir, sgp

Liked: Staff & service
Simple hotel quite comfortable
Hotel simple decor room comfortable walkable to shopping centre breakfaast can be better
Stayed 1 night in Apr 2018

6/10 Okay

Liaw

Liked: Staff & service
Short stay
Well room is a bit cramp, can't find a place for me to put my belonging like personal item, also they don't really read the request when we book our room, also when I arrive there then they start to search for the email that I book with, gotta pay for parking,
Stayed 2 nights in Feb 2018
Response from Reservation Team on Mar 15, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A lil bit scary
My husband found ‘colok’ in our room..like the room was haunted and being prayed before..luckily nothing happened to us..
Response from Reservation Team on Feb 26, 2018
Dear Guest, Greetings from Erica Hotel, Appreciate if you could provide us your information for us to conduct further investigation since we unable to find any information on your review. Furthermore you may approach our front desk if you came across and we are happy to assist you on this.We still need some information such as booking number or guest name. As we can ensure our hotel are safe. Thanks and have a wonderful day.

4/10 Poor

ananymous, my

Disliked: Staff & service
Late services
Im check in at 5.00pm few days ago, room cleanliness still ok. But not complete facilities exp no bath towel(has been asking twice for it) we just got very old one with bleach everywhere at towel in hours. Telephone was broken so we cant make call but go thru counter. Mineral water has been opened but they not replaced it. They should update their facilities from time to time.
Stayed 1 night in Feb 2018
Response from Reservation Team on Feb 17, 2018
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and we are currently in progress of upgrading our rooms and facilities to serving you better on your next trip. Have a great day Regards

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2018
Response from Reservation Team on Feb 17, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not a bad hotel given the price you are paying
Didnt expect too much for the hotel for the price you are paying.
Stayed 1 night in Feb 2018
Response from Reservation Team on Feb 9, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

chung kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near jb customs
good location near to customs and near citysquare shopping centre
Stayed 1 night in Dec 2017
Response from Reservation Team on Feb 9, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Meor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2018
Response from Reservation Team on Jan 12, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lucelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was ok. Basic features like the soap dish (broken) should have been removed, rusty toilet roll holder (please replace). We were in a Family room, not a single towel was provided, only 2 hangers and there was a cupboard near the couch that should have been removed and the floor has a stain that was unsightly. Breakfast was very basic, empty pot of porridge was not filled up when empty and plain porridge provided with no condiments in sight.
Response from Reservation Team on Jan 12, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and we are currently in progress of upgrading our rooms and facilities to serving you better on your next trip.

2/10 Terrible

Rick, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old, bad hotel
location bad, hard to find food nearby. room so small and still charge so expensive. no towel was given in room have to call and ask for it. staff's lack of communication never check clearly before they call me on my 2nd day and tell me I need to check out? and worst is the lift selective stopping?seriously?
Stayed 3 nights in Dec 2017
Response from Reservation Team on Jan 12, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and we are currently in progress of upgrading our rooms and lift facilities to serving you better on your next trip. Thank you Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't even manage to stay
Went there will my booking, and was told that they are fully book. No more room available! Ask me to go other hotel, and ask me to call expedia myself for this issue. Spoilt my Christmas as I drove in and have to drive back to Singapore. Never ever book with this hotel ever again !
Stayed 1 night in Dec 2017
Response from Reservation Team on Jan 12, 2018
We’re sorry you were unhappy - we have informed online travel agent on our close out for the day earlier since we overbooked.We feel sad to hear this due to overwhelming response since festival long weekends. Thanks for letting us know and we are currently in progress to find other alternative to solve this. Thank for once again and please do apologizes for such incident. Have a great day and happy new year Regards

6/10 Okay

Girish Kumar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2017
Response from Reservation Team on Jan 12, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Goh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very service slow. Quality of the hotel is bad the lift is making loud sound when door open n close. The wifi sucks! Parking also an issue we were there for half an hour the valet just say no place full already that's it. We have to find ourself a place which we waited half an hour. This is our first and last...
Stayed 1 night in Sep 2017
Dear Goh, Warmest Greetings from Erica Hotel. Thanks for taking the time to give your feedback. We feel sorry to hear our hotel parking space weren't up to the expectation you've come to expect from us. We also have personally addressed our lift issues with contractor & staff to ensure this won't happen again ,We do agreed our parking space can accommodate with limited vehicles and we are currently working on to find other alternative option.Please do accept our apologizes for once again Look forward to welcome you soon. Have a pleasant day Warmest Regards from Reservation Team

6/10 Okay

Verified traveller

Budget Hotel within walking distance from CIQ
What you pay is what you get. Simple budget hotel. Just be warned that no toiletries are provided. Do note that prices indicated in Expedia excludes the new Tourist Tax of 10RM per night. Need to pay when check into hotel. Requires 50RM deposits.
Stayed 2 nights in Sep 2017
Response from Warmest Regards From Reservation Team. on Oct 1, 2017
Dear Guest , Warmest Greetings from Erica Hotel. Thank you for taking the time to write your candid review of our hotel, your comments are very much valued for us to improve further and thank you once again for choosing us. Our commitment will continue to ensure our guest feel comfortable while staying with us. We look forward to seeing you on your next trip to our hotel. Have a pleasant day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
room was okay. only breakfast choice was so limited
Stayed 1 night in Aug 2017
Dear Guest , Warmest Greetings from Erica Hotel. Thank you for taking the time to write your candid review of our hotel, your comments are very much valued for us to improve further and thank you once again for choosing us. Our commitment will continue to ensure our guest feel comfortable while staying with us. We look forward to seeing you on your next trip to our hotel. Have a pleasant day. Warmest Regards From Reservation Team.

2/10 Terrible

Lee

Disliked: Property conditions & facilities, room comfort
No wifi No hot water for shower and porridge cold
The room not water cannot work probably is cold water not hot water for shower at all plus wifi cannot use at all plus breakfast per person $15.90 Ringgit but the porridge is cold not hot overall so bad
Stayed 1 night in Aug 2017
Dear Lee , Warmest Greetings from Erica Hotel. Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our water heather and we are in progress on upgrades our property. We also will ensure anticipate and provide our quality on our customer service, that our guests expect from us. Our commitment will continue to ensure our guest feel comfortable during they stay with us . Thank you again, and we look forward to seeing you on your next trip to our hotel. Have a pleasant stay Warmest Regards, Reservation Team

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
humid or damp smelly in non-windowed room. heat water shower malfunction.
Stayed 1 night in Jul 2017