Jeff Flood Express Tours and Activities

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Phenomenal service. Beautiful, clean & well maintained property. Excellent restaurants. 10 out of 10 will go again.

Evening Wine & cheese in lobby was nice. Staff very nice & accommodating. Room was clean except dust on microwave shelf. Awkward checking in if you need accessible entrance; had to call desk from cellphone outside to get them to open that door, & it took a few minutes to get their AI phone answerer to understand my problem & relay to humans at the desk, because they can’t see you from the desk there. Would be nice if they had an intercom at that door, but it’s an old building. But they did come to let me in fairly quickly — while I was still on the Phone with the AI — & were helpful in showing me to the elevators & up to my room. They also extended me one additional night at a very reasonable price, tho that might have been because the lobby was closed for some work that next night from 10pm to 8am… but they had a doorman outside to help you get back inside (I went out & got back late). I did have to climb down stairs to the basement entrance that night, but I knew before I went out the lobby level would be closed & I used my cane instead of a walker. It might have been an issue for someone using a wheelchair, but if they’d had a guest like that there at that time I’m sure they’d have warned them, maybe comped room service for inconvenience. But old small elevators can’t handle modern large heavy power chairs, so if you use one this might not be the hotel for you. They can only modernize old bldgs so far.