2/10 Terrible
Tanveer
Travelled with family
Jul 27, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we are were asked €25.00 government tax to pay when you stay in Istanbul . After long argument when I asked I need to picture of the document. He didn’t allow me to take picture and finally he said don’t pay. Room looked totally different from what it looked like on the picture. Ripped duvets with red stained. AC broken and shower broken. Not enough toiletries. When we asked to change to duvet, he was very upset and told us there is no problem why problem, but after arguing they changed, towels were not clean and no water bottles like in pictures, we only had room service 2 times as opposed to everyday, the breakfast was horrific and nothing like what they advertised, there were flies in the dining area but you cannot complain as if you do they shout and are very rude, last day when we checked out, they stopped us at the entrance and demanded the fake government tax, then the owner of the hotel started shouting and claimed we didn’t even pay to stay at the hotel and were living for free, how is that possible and we even showed him the paid receipt, he harassed us and we called the police, they had to sort it out and in the end no payment was due and we even paid extra for the hotel, they then claimed we stole items to try and make money off us, I suggest you never go to the hotel
Tanveer
Stayed 4 nights in Jul 2024