I booked this hotel as it had aircon. The aircon did not work, the room was very hot & stuffy, and the desk girl said that it has to be on for a couple of hours to cool down the room. I had already left it on for 2 hours while I went out for dinner, and she still refused to admit that it did not work. I argued with her for 5 minutes, she just kept on contradicting me and saying that it was the Euro standard for aircon! What utter rubbish! I asked to see the manager, and was told he was away for 3 weeks. I then said who was in charge, and was told it was another woman who had gone home for the day. I wanted to speak to her, but she said that she did not have her number! So, what happens if the hotel catches fire, who is in charge then? No-one was the answer. I could not believe that this hotel is part of the Best Western group! That night I got a very bad sleep as I had to leave the window open, and the hotel is on a noisy street. The next day I was tired out and shattered with all the stress of arguing with that ignorant woman, and checked out without even bothering with breakfast. Spoiled my visit to Innsbruck. Definitely a hotel to avoid.