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"Overall very good experience. Building is bit outdated but perfect level of cleanliness overcomes that. Very pleased with the stay."

"We loved the way the property- an old tannery- had been converted into a hotel with a lot of unique properties. Unfortunately, it had some challenges for disabled people: going up and down stairs, for example. They had a little chair lift in two places, but the wheelchair had to be carried manually up and down stairs. There was great difficulty for going from our ground floor room to breakfast on 2nd floor. They offered to accommodate by bringing breakfast down to us in the bar area of ground floor, and helping us with the stairs in several ways, but it was still challenging. The rooms were nice and clean and comfortably large, but there was no A/C, and no microwave or fridge, and little space for unpacking clothes. We had a wonderful view out over the river from our room. The bar or dining room, "The Tannery", had a nice selection of options for evening meals, which we used a couple of times, but they seemed to be out of the things that we would have enjoyed most. We loved the ancient feeling of the city, including a beautiful cathedral and an enchanting old castle."

"Check-in was easy and our room was spacious and well maintained. It’s a great example of Art Deco and worth a stay just to enjoy the design features of a past era."

"This was magnificent. The room was huge 34’x25’. In magnificent condition. They were going through a major renovation but this will make it even better. Highly recommended "

"Food was amazing, room was big and lovely and use of leisure facilities was amazing too xx"

"Stayed here for one night in a multiple beds room. Room was spacious and had all we needed. I would definitely recommend opting for the lake view rooms as the view is great! Both members of staff we interacted with were pleasant and helpful. Would definitely stay again."

"Comfortable hotel. Friendly staff."

"Amazing place to chill out for couple of days. Good service and friendly staffs"

"Very Scottish decor’ for some reason. Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre. "