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Crowne Plaza Indianapolis-Dwtn-Union Stn

3.5 star property
Hotel with 2 restaurants, a short walk to Lucas Oil Stadium

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn

Meeting facility
Point of interest
Meeting facility
Meeting facility
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
The price is CA $194
CA $227 total
includes taxes & fees
Oct 13 - Oct 14
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Room options

Available filters for rooms
Showing 3 of 18 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Access Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Access Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

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Oct 10 - Oct 11
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About the area

Map
123 W Louisiana St, Indianapolis, IN, 46225

What's nearby

  • Indiana Convention Center - 3 min walk
  • Circle Center Mall - 3 min walk
  • Lucas Oil Stadium - 4 min walk
  • Gainbridge Fieldhouse - 9 min walk
  • Indianapolis Zoo - 5 min drive

Getting around

  • Indianapolis Station - 2 min walk
  • Canal Station - 9 min drive
  • Indianapolis Intl. Airport (IND) - 18 min drive

Restaurants

  • ‪Brothers Bar & Grill - ‬5 min walk
  • ‪Kilroys Bar & Grill - ‬4 min walk
  • ‪White Castle - ‬4 min walk
  • ‪The District Tap - ‬5 min walk
  • ‪Steak 'n Shake - ‬6 min walk

About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel near Indiana Convention Center
Near Lucas Oil Stadium and Gainbridge Fieldhouse, Crowne Plaza Indianapolis-Dwtn-Union Stn provides dry cleaning/laundry services, a bar, and a 24-hour gym. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and American cuisine. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), valet parking (surcharge), and express check-out
  • Express check-in, a front-desk safe, and 22 meeting rooms
  • Multilingual staff, a banquet hall, and free newspapers
  • Guest reviews say great things about the helpful staff and location
Room features
All 273 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with premium channels
  • Recycling, refrigerators, and video-game consoles

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from August 4 2024 to January 31 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Valet parking fee: USD 45 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Frequently asked questions

Is Crowne Plaza Indianapolis-Dwtn-Union Stn pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Crowne Plaza Indianapolis-Dwtn-Union Stn?

As of Sept 26, 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Indianapolis-Dwtn-Union Stn on Oct 13, 2024 start from CA $193.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Valet parking is available for USD 45 per day.

What time is check-in at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Check-out is at 11:00 AM.

Where is Crowne Plaza Indianapolis-Dwtn-Union Stn located?

Located in Downtown Indianapolis, this hotel is within a 5-minute walk of Indiana Convention Center and Lucas Oil Stadium. Gainbridge Fieldhouse and White River State Park are also within 15 minutes. Indianapolis Station is only a 2-minute walk and Canal Station is 30 minutes.

Crowne Plaza Indianapolis-Dwtn-Union Stn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful and fun (with the train cars right there in the hotel) but the absolute best thing about this hotel is the staff. They were efficient and kind- that perfect blend of professional and friendly.
Stayed 4 nights in Aug 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
There is construction going around the whole property, very dusty and it’s right on the train station so while you are sleeping, it gets interesting
Stayed 2 nights in Sep 2024

4/10 Poor

James Levi, Ridgeville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the nostalgia of the building and the overall environment. For the most part everything was great until we came back to the room after dinner. Our air conditioning had quit and it was almost 80 degrees in our room. I called the front desk and they told me that their mechanical department was gone for the day and they had no other rooms available. The lady was extremely nonchalant, and almost acted as if I was inconveniencing to her. My wife called right after that and requested a fan which they did provide. I mentioned the issues with the air conditioning when I checked out and she told me that sonce we booked through a 3rd party site there wasn't anything they could do. Irregardless of who I booked my room through, I'm sure Crown Plaza made their money off our stay.
Stayed 1 night in Sep 2024

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Derrick, AMBLER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Zinaida

Travelled with family
Liked: Cleanliness, staff & service
The bed was the most uncomfortable I have ever slept in at a hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service
Nice decor. Valet was only parking which was expensive.
Stayed 1 night in Sep 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Train tracks are close and rolled through every hour of the night
Stayed 1 night in Sep 2024

8/10 Good

Paula

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. It was cool staying in a train car. Staff was nice but didn’t give accurate information about their own amenities. For example they didn’t know their own restaurant was closed. That messed up our meal plans.
Stayed 2 nights in Sep 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction in the area, but they did the very best to make it a safe area and the flowers out front were beautiful. Excellent service for check in. Clean room and delicious breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Stayed 1 night in Aug 2024

10/10 Excellent

Jonathyne

Stayed 1 night in Aug 2024

10/10 Excellent

Anamika

Stayed 1 night in Aug 2024

6/10 Okay

Bart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
To noisy at night to sleep I was put right next to the elevator and it sounded like a train at least 3 times a night. Great staff and location but not as pleasant as I needed having a hard time getting a receipt for my stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Liked: Property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2024

4/10 Poor

Mary

Travelled with partner
Liked: Cleanliness, staff & service
We had reserved a king size bed and instead got 2 full sized beds, and no walk in shower.
Stayed 7 nights in Aug 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge construction project right across parking lot at hotel. $50 valet to park our car two spots down from hotel door. Walking distance to a lot of restaurants was very nice
Stayed 1 night in Aug 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It is extremely hard to pull into the hotel because directions are not clear. There were no bell hops to help. Phone wouldn’t work and same with tv had to call for help. Very disappointed
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
the train cars
Stayed 1 night in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Verdeen

Travelled with family
Old railroad station. Nice. Construction next door but not bothered by it. Friendly desk and valet staff.
Stayed 2 nights in Aug 2024

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Valet parking was unavailable. No big deal normally. Closest parking was nearly a half mile away and more expensive than valet. Raining. Would NOT recommend.
Stayed 1 night in Aug 2024

4/10 Poor

Sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2024