Title: Arsma Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Arsma Hotel Relax in style at this modern hotel where you can enjoy great food and games. From breakfast to bicycle rides explore it all. ## Photo gallery for Arsma Hotel ![Interior - Arsma Hotel (Hualien City)](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/d3282c8c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Arsma Hotel (Hualien City)](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/611d72e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Arsma Hotel (Hualien City)](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/e4733ccb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Arsma Hotel (Hualien City)](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/5dcd85b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Arsma Hotel (Hualien City)](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/99d18303.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Arsma Hotel, near Hualien Dongdamen Night Market, offers a vibrant atmosphere with an on-site restaurant and coffee shop/cafe. Enjoy the playground, arcade/game room, gym, business center and free in-room WiFi during your stay; guests rave about the helpful staff and excellent property condition. ## Reviews 9.0 Wonderful ## Popular amenities - Parking included - Free WiFi - Restaurant - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Jan. 31 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 1 - Feb. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=7382303&PinnedHotelID=7382303&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 18 of 18 rooms ### View all photos for Arsma Suite ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/1aebe8c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Arsma Suite - Sleeps 4 ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/215c8438.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 10.0 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Rainfall showerhead Private bathroom - City view - 279 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Superior Twin Room ![Superior Twin Room](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/7bedf185.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Rainfall showerhead Private bathroom - City view - 279 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Quadruple Room, Bathtub Only ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/0ab5e572.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, Bathtub Only 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Hair dryer Private bathroom - City view - 301 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Arsma Suite ![Arsma Suite](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/5ba84ba2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Arsma Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Rainfall showerhead Private bathroom - 646 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Elite Quadruple Room ![Elite Quadruple Room](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/3d961f33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Quadruple Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Bidet Separate bathtub and shower - City view - 431 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room, Ocean View ![Superior Double Room, Ocean View](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/bb2283bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Ocean View 9.8 Exceptional 7 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Rainfall showerhead Private bathroom - Ocean view - 279 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Triple Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/8c339a7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room - Sleeps 3 ### View all photos for Superior Twin Room, Indoor atrium view ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/a205060e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Indoor atrium view ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Rainfall showerhead Private bathroom - 279 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Quadruple Room, Shower Only ![Standard Quadruple Room, Shower Only](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/85225d55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, Shower Only ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator LCD TV Premium bedding Rainfall showerhead Private bathroom - City view - 301 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Classic Quadruple Room with Shower Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/15fd8177.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Quadruple Room with Shower Room - Sleeps 4 ### View all photos for Standard Triple Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/48da03d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room - Sleeps 3 ### View all photos for Standard Double Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/8a873f20.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room - Sleeps 2 ### View all photos for Standard Twin Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/656fe4ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - Sleeps 2 ### View all photos for Deluxe Quad Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/406e0c77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quad Room - Sleeps 4 ### View all photos for Deluxe Double Room with Bath ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/6ea95e1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room with Bath - Sleeps 2 ### View all photos for Standard Family Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/50ffe6af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Family Room - Sleeps 4 ### View all photos for Ocean View Standard Double Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7390000/7382400/7382303/ef9cbc1a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Standard Double Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHualien-Hotels-Arsma-Hotel.h7382303.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHualien-Hotels-Arsma-Hotel.h7382303.Hotel-Information) ## About the area Located in Hualien City Centre, a neighborhood in Hualien City, Arsma Hotel is in a shopping district and near a train station. Hualien Cultural Creative Industries Park and Pine Garden are notable landmarks, and the area's natural beauty can be seen at Hualien Railway Culture Park and Nanbin Park. Dongdamen Night Market and Tzu Chi Cultural Park are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like mountain climbing. [Visit our Hualien City travel guide](https://www.expedia.ca/Hualien-City.dx553248634014701122) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C23.97520%2C121.60811&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5ijfT4q9MGo8VXzmxliFCeomPGI=) 970 No.68 Bo-ai Street, Hualien City, Hualien County, 970 ### What's nearby - ![201902729](https://images.trvl-media.com/place/6332500/861fe849-a408-4385-8db5-89ed38ce3a59.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hualien Cultural Creative Industries Park 6 min walk \- 0.5 km - Dongdamen Night Market 3 min walk \- 0.3 km - Hualien Railway Culture Park 3 min walk \- 0.3 km - Remains of East Coast Line Railway 4 min walk \- 0.4 km - Hualien Chenghuan Temple 5 min walk \- 0.4 km ### Getting around - Hualien Station 7 min drive - Hualien (HUN) 14 min drive ### Restaurants - 浮室 2 min walk - 杜倫先生 3 min walk - 海埔蚵仔煎 3 min walk - 福華小吃店 2 min walk - 惠比須餅舖 2 min walk ## About this property ### Arsma Hotel Upscale hotel near Dongdamen Night Market Located close to Hualien Railway Culture Park and Hualien Cultural Creative Industries Park, Arsma Hotel provides a coffee shop/cafe, a playground, and an arcade/game room. The on-site restaurant, Arsma Cafe, serves light fare. In addition to a gym and a business center, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self parking - Breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge) - An elevator, tour/ticket assistance, and smoke-free premises - Guest reviews say great things about the helpful staff and first-rate property condition Room features All 126 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property. Other amenities include: - Bathrooms with bidets and free toiletries - 42-inch LCD TVs with cable channels - Refrigerators, free infant beds, and electric kettles ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/2000000/1680000/1671600/1671512/150744a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azure Hotel Hualien City Centre - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 781 reviews CA $92 CA $107 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=1671512&PinnedHotelID=1671512&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/7000000/6610000/6601600/6601541/84e18689.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Just Sleep Hualien Zhongzheng Hualien City Centre - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 796 reviews CA $92 CA $107 total includes taxes & fees Feb 1 - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Height restrictions apply for onsite parking - Roundtrip airport shuttle (surcharge) from 9:00 AM to 8:30 PM - Train station pick-up and drop-off shuttle (surcharge) - Free covered self parking on site - Limited onsite self parking ### Food and drink - Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: TWD 500 for adults and TWD 400 for children - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Arsma Cafe - The Shangri-La Restaurant ### Things to do - Arcade/game room - Bicycle cleaning area - Bicycle storage - Free bicycle rentals - Gym - Karaoke - Playground ### Family friendly - Arcade/game room - In-room crib - In-room refrigerator - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Vending machine - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Computer station - Conference center - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Visual fire alarm - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchairs on site ### More - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Free crib - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 20 ### Check-out Check-out before 11:00 AM ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for to-go breakfast: approximately TWD 500 for adults and TWD 400 for children - Airport shuttle fee: TWD 300 per vehicle (one-way) - Airport shuttle fee per child: TWD 300 (one-way), (up to 7 years old) - Credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Parking is available on a first-come, first-served basis. Parking reservations are not accepted. Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt. ### We should mention Parking height restrictions apply ### Property is also known as Arsma Hotel Arsma Hotel Hualien Arsma Hualien Arsma Hotel Hualien City Arsma Hualien City Arsma Hotel Hotel Arsma Hotel Hualien City Arsma Hotel Hotel Hualien City ## Frequently asked questions ### Is Arsma Hotel pet-friendly? ### How much does it cost to stay at Arsma Hotel? ### How much is parking? ### What time is check-in at Arsma Hotel? ### What time is check-out at Arsma Hotel? ### Does Arsma Hotel provide a shuttle to the airport? ### Where is Arsma Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Arsma Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 509 8 - Good 306 6 - Okay 49 4 - Poor 13 2 - Terrible 5 ## Reviews ### 8/10 Good #### Pamela Jul 2, 2025 Liked: Property conditions & facilities Nice hotel with a 70s feel. Clean and very friendly staff. ##### Pamela Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Shu May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very spacious hotel room. Very nice breakfast. Love it. ##### Shu Stayed 1 night in May 2025 ### 10/10 Excellent #### Chatvimol Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too. ##### Chatvimol Stayed 2 nights in May 2025 ### 10/10 Excellent #### QIUPING Oct 20, 2024 Liked: Cleanliness, property conditions & facilities, room comfort It’s a nice hotel in a very good location. The staff are super nice and helpful ##### QIUPING Stayed 4 nights in Oct 2024 ### 8/10 Good #### Richard Feb 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is under renovation in some areas. We had a good stay at the hotel. ##### Richard Stayed 1 night in Feb 2025 ### 8/10 Good #### Muriel Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Rooms were good size. Staff were friendly and helpful. Towels were a little worn. We stayed in our room till after 12;00 noon and requested room clean up but no one came to clean the room. ##### Muriel Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Cindy Jan 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a wonderful stay at the hotel! The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend! ##### Cindy ### 10/10 Excellent #### Mei Kuan Mar 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay. ##### Mei Kuan Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Elaine Dec 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel has exceeded my expectations. It is clean, well maintained and has a good spread of breakfast. It is also very accessible to the night market. Highly recommended. I'll choose this hotel again if i come to Hualien. ##### Elaine Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Allison Apr 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay - worth it Very nice stay in the suite with a delicious breakfast. Unfortunately the earthquake cut our stay short, but they were so accommodating and made sure we were taken care of. What a terrifying thing for the staff to navigate - they were wonderful. I fear the hotel had significant damage and hope they will be able to reopen. ##### Allison Stayed 2 nights in Apr 2024 ### 8/10 Good #### Kerri Nov 18, 2023 Liked: Cleanliness, staff & service, amenities Handy location, friendly staff, fantastic breakfast. The property is getting run down inside, carpets all need replacing as they are a bit smelly, and there is mould on the bathroom ceiling coming through. ##### Kerri Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Dong Jan 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time. ##### Dong Stayed 1 night in Dec 2023 ### 6/10 Okay #### Jonti Oct 19, 2025 Liked: Staff & service, room comfort Disliked: Cleanliness #### It was Average at best. The staff were very nice, however, we changed rooms 3 times due to issues of Mold and Smell. The first room had broken air vents that had black mold growing inside of them, and the second room had a horrible smell. When we were changed to the second room, it was actually a downgrade into a smaller room with no view and although I alerted the staff about this they insisted it was the same size and rate. That smaller room had a horrible smell and so I went back down to complain and asked for a refund, as I was ready to go find a different accommodation. They refused to refund me and then offered me an "upgrade" on the room which was exactly the room I had originally booked but a few doors down, which had mold as well just less of it in the vents and luckily no smell. (They did not offer me that room first because they said they were fully booked... clearly not true). Regardless we accepted the 3rd room because we were not willing to fight anymore and were exhausted from driving. The breakfast was great and the service of the staff for breakfast was exceptional. The head of the restaurant who seated us showed us around and she went out of the way to give us recommendations for the cuisine as we were not familiar with all of the offerings. All in all the staff did try their best working with what they could, and we did not feel as if they had ill intentions. SO, although the hotel is listed as a 4 star, I would suggest staying elsewhere for the same price or less (many options). ![](https://a.travel-assets.com/ugc/hotel-reviews/6dd187db-539c-4f5e-83c6-ce0da5461466-1760854640170.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/56d611a8-eaa8-43fd-b77f-ca7147ee94ff-1760854640547.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jonti Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Shing Yee Oct 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Arsma was one of 6 hotels we booked for this trip, and so far everyone loved Arsma the most, wondering why didn't we stay with them for longer. Check in was swift, and the team was very hospitable The rooms were large and comfortable with all necessary amendments, water pressure to the shower was amazing (perfect for after a long day walking in Tarokko). Breakfast was wonderful as well with lots of local food to try, for coffee drinkers, they provide 2 kinds of coffee - brewed coffee and a pretty decent coffee machine. The supper provided comes in take away container where each room is given 2 vouchers - 1 voucher is entitled for 1 item. I'd say the supper was not for everyone tho I enjoyed it. Didn't manage to check out their other facilities so won't comment on those. All-in-all, Arsma is a great place to stay with reasonable charges. Will recommend and return to this property every time I'm at Hualien. ##### Shing Yee Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Pegan Oct 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is beautiful. It is very close to a dongdamen night market. Also, it was safe to walk back to hotel from market at night. ##### Pegan Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Jackie Hung Ching Jul 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice foods, Good service, convenient, clean and comfortable hotel. ##### Jackie Hung Ching ### 8/10 Good #### Hueyhwa Jul 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice place and good service include breakfast n night desert Location is cool and in city ##### Hueyhwa Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Verified traveller Feb 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay It’s surprisingly good, from friendly staff to great breakfast buffet to nightly snack bar. The proximity to the night market is a big plus. Just a wonderful stay! ##### Verified traveller Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### John Dec 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was most polite and helpful. I enjoyed my stay. ##### John Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Winnie Mar 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is huge and clean! ##### Winnie Stayed 1 night in Mar 2024 ### 10/10 Excellent #### claus Aug 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This hotel feels luxurious. The beds are large, the linen looks expensive, and the staff is attentive. Convenient parking underneath hotel ##### claus Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Patricia Jan 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good Breakfast (wide selection) Short walking distance to Luodong night marke ##### Patricia Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### John Jul 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Much better than expected. Excellent concierge services ##### John Stayed 1 night in Jul 2022 ### 8/10 Good #### ?? Mar 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### ?? Stayed 2 nights in Mar 2024 ### 8/10 Good #### Verified traveller Jan 26, 2024 Liked: Cleanliness, staff & service, room comfort service was excellent. Staffers were polite and helpful. Only thing was the carpet was old and worn off. 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