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Reviews of SureStay Hotel by Best Western Baytown

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 50 reviews" "
Rating 8 - Good. 12 out of 50 reviews" "
Rating 6 - Okay. 10 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 5 out of 50 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

dave

Disliked: Cleanliness
Not worth it
A room that fits four only had towels for two. 2 conditiners but no shampoo. Bugs in the floor. Cleaner smell stunk up the room (permanent smell). Breakfast was abysmal: 2 yogurts, 1 banana, and 1 package of muffins in the entire breakfast area. ...and this form won't even let me upload photos!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Guest, We apologize for the inconveniences you experienced during your stay. Your feedback is essential to us, and we are sorry that we fell short of your expectations. We take these matters seriously and will address the issues with our housekeeping and breakfast services to ensure improvements are made. If you have any additional concerns or need further assistance, please contact our customer support team directly. We value your feedback and hope to have the opportunity to make it right for you in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We enjoyed our stay for one night. Clean and convenient. I would definitely stay again.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 1, 2023
Dear Rachel,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our accommodations clean and convenient. Providing a pleasant and convenient experience for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

6/10 Okay

Luis

Disliked: Cleanliness, property conditions & facilities
Dirty Sheets
Sheets were dirty and still had scabby skin on them. Had to go to front desk and ask for clean sheets to change myself
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 29, 2023
Dear Luis,Thanks for your feedback. We are truly sorry for the unacceptable condition of your sheets during your recent stay at our hotel. We have addressed this issue with our team to ensure that it does not happen again in the future. We appreciate you bringing this to our attention and hope that you will give us another chance to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

Maikel, HIALEAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2023
Response from Hotel Manager on Apr 27, 2023
Dear Maikel,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

10/10 Excellent

Orlando

Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 28, 2023
Dear Orlando,Thank you for your excellent rating! We are thrilled to hear that you had a great experience during your stay. Your feedback is valuable to us and we hope to continue providing you with exceptional service in the future. We look forward to your next visit!Sincerely,Hotel Manager

10/10 Excellent

eddy

Liked: Staff & service, property conditions & facilities
I would stay again...
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 27, 2022
Dear eddy,Thank you for your feedback. Your kind words mean so much to us, and we're pleased to get such great feedback from you. we are glad you will stay again. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely,Hotel Manager.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New with all amneties
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 20, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at SureStay Hotel by Best Western Baytown. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room, amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Natalie

Stayed 1 night in Jun 2022

8/10 Good

Apolonio

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast section and items offered were subpar
Stayed 1 night in Apr 2022
Response from Hotel Manager on May 6, 2022
Dear Guest, Thank you very much for your stay at the SureStay Hotel by Best Western Baytown. We honestly believe that your stay was very good and matched your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

2/10 Terrible

Meredith

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At around noon I received a confirmation call from Sure Stay asking when we would be arriving. We confirmed the time and they said “see you soon!” When our party, a man, a pregnant woman and a toddler arrived at the property they informed us that they had overbooked themselves and could not accommodate our reservation but would be happy to take our credit card for $130 and secure a motel down the street. I called the motel and rooms were $70 and the place was filthy. No thanks. We had to frantically search the area for a safe, clean hotel.
Stayed 1 night in Apr 2022
Response from Hotel Manager on May 6, 2022
Dear Guest, I am distressed to see your comments. My apologies. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

William

Travelled with group
Stayed 2 nights in Apr 2022
Response from Hotel Manager on Apr 28, 2022
Dear Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding. Sincerely, Hotel Manager.

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racing trip to Houston Raceway Park.
Room was clean and comfortable. Good a/c, nice shower and good toilet. Noisy room, you could everyone walking above you and on the sidewalk. Not a good area of town for a family especially with small kids. Homeless all around the area.
Stayed 3 nights in Apr 2022
Response from Hotel Manager on Apr 28, 2022
Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that our hotel surrounding area didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay!
The hotel was very clean. Checkin was easy. Well lit parking lot. Good hotel to stay at.
Stayed 2 nights in Apr 2022
Response from Hotel Manager on Apr 28, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at SureStay Hotel by Best Western Baytown. It is gratifying to note that you had a nice experience. It is our privilege to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Hotel Manager on Jul 30, 2022
Dear Guest, Thanks for the stay but sad to see the negative rating. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Hotel Manager on Feb 21, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at SureStay Hotel by Best Western Baytown. It is gratifying to note that you had a nice experience. It is our privilege to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

6/10 Okay

Isela, La Vergne

Disliked: Cleanliness
Stayed 1 night in Jul 2021
Response from Hotel Manager on May 17, 2022
Dear Guest, Thanks for the stay but sad to see the negative rating. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Makiko

Stayed 1 night in Dec 2021
Response from Hotel Manager on Mar 9, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at SureStay Hotel by Best Western Baytown. On behalf of our entire team, I would like to apologize for the problems you experienced while staying at our hotel. I am very sorry to hear that we could not meet your expectations, but we will resolve these problems as quickly as possible. I shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Hotel Manager on Nov 3, 2021
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Hotel Manager. on Oct 1, 2021
Dear Guest, Thank you for the top rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hotel Manager on Sep 27, 2021
Dear Courtney, Thanks for your visit to our hotel and disappointed to see a 6-star rating. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel or Motel?
The hotel is an adapted motel. Stay was okay.
Stayed 1 night in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Dear Fernando, Thank you for your stay at our hotel, and for sharing your experience with us. We are glad that your overall stay was satisfactory. We look forward to seeing you on your next visit. Sincerely Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean nor didn't have toiletries. Two dead roaches found on the floor. :(
Stayed 2 nights in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Hello Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good stay!
Had a great time, and would stay in again.
Stayed 1 night in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Dear Alice, Thanks for choosing our hotel for your stay. I’m very pleased that you found us to be the right place to stay on this trip and that you would stay with us again. I hope you have the opportunity to do that soon. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. We look forward to having you with us again very soon. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Price and how clean this Hotel was was More than Exceptional. Will Book everytime im in town👍 the Hosts were very Nice!!
Stayed 3 nights in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Dear Guest, I appreciate your awesome feedback. I’m glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We’ll be here for you, your friends, and your colleagues when you need us. Sincerely, Hotel Manager

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Dear Nichole, It is a great delight to see 10/10-star feedback. Hope that you had a marvelous & awesome staying experience. Our team is very much overwhelmed to see the rating. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

10/10 Excellent

Consuelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop to rest on our long trip
Room was clean!
Stayed 1 night in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Dear Consuelo, Thank you so much for your kind words. I’m so pleased that you found us a good place to stay and especially enjoyed the clean rooms. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Pm
Stayed 1 night in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was sparkling clean
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Staff & service
The housekeeping didn’t sweep or mop the bathroom left wet towels in shower corner left the cups by the sink didn’t change the sheets one day just fixed them didn’t whipe the sink area
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was not bad guys real nice. The hotel room was very nice cleaned smelled great loved the cameras outside watching the cars because the neighborhood was not horrible but not too great. Sad we didn't get are free breakfast due to covid-19 which is ridiculous that's why I stayed there was for that they need to find away to still serve breakfast can't let covid-19 stop everything specially when we pay for it.... Besides that it wasn't to bad
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it just need something for two days n it was awesome
Stayed 1 night in Mar 2021

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice clean rooms, maybe a little basic but it's more than what you could ask for in a hotel room. I just needed a place to sleep and shower and this worked perfectly for that, also easy check in and check out. It was also right down the road from grocery stores, restaurants, and gas stations so you're 5-10 minutes away from whatever you'll need.
Stayed 3 nights in Mar 2021
Response from Raj Bhakta (G.M./Owner) on Mar 26, 2021
Thanks you very much for your comments. we try to improve more service.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Kelvisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and professional
Stayed 3 nights in Oct 2020
Response from Raj Bhakta (G.M./Owner) on Mar 26, 2021
Thank you very much, We appreciate you business Most welcome again

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Raj Bhakta (G.M./Owner) on Mar 26, 2021
Thank you. We appriciate your business

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was nice and clean, the restroom needed alittle more attention to detail. s Adding some portraits/paintings, on the walls to make it look homier would be nice..
Stayed 1 night in Feb 2021
Response from Raj Bhakta (G.M./Owner) on Mar 26, 2021
Thamks for review. we take ccre of your suggation and we imrove our services. Rajendra H Bhakta (G.M.)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Baytown.
Great night stay. The guy at the counter was helpful and courteous.
Stayed 1 night in Dec 2020

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice
Very clean and comfortable stay
Stayed 1 night in Oct 2020

8/10 Good

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY PLEASED
I WAS VERY PLEASED WITH THE STAY IT WAS CLEAN AND NEAR EVERYTHING WE NEEDED. CHECK IN WAS QUICK
Stayed 1 night in Oct 2020

8/10 Good

vickie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
My ittle vacay.
My stay was good. The rooms was clean but could have been a bit better. But over all good. The only thing was someone keep slamming their door closed thru the night. My stay their was good.
Stayed 2 nights in Aug 2020

6/10 Okay

Ella

Travelled with family
Liked: Property conditions & facilities, room comfort
Spot was great quiet and we’ll attuned
Stayed 3 nights in Aug 2020

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay was AMAZING
Nice clean rooms , walk in shower I loved it here
Stayed 1 night in Jul 2020

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel good
New hotel. Clean. Comfy
Stayed 1 night in Jun 2020
Response from Raj Bhakta (G.M./Owner) on Jun 24, 2020
Thank you for your business and review. from Raj Bhakta (G.M./Owner)

4/10 Poor

Rosalva

Disliked: Staff & service, room comfort
Not a good place
The bed was horrible. It was slanted on one side. AC was not that cool. There was loud people a couple a rooms down from us and they were slamming their door and hollering.
Stayed 1 night in May 2020

2/10 Terrible

Belinda

Business traveller
Disliked: Staff & service
Reservacion cancelada
Terrible llegar a media noche con la confianza de que teníamos habitación reservada y cual va siendo mi sorpresa que la habían cancelado, la verdad jamas había tenido este tipo de problemas con hoteles, pero hoy nos toco llegar y no tener reservación y nadie aviso que se me había cancelado, iba solo con ni hija a una competencia y a media ji he buscar donde quedarme no fue nada nada agradable
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Feb 8, 2023
Dear Belinda,Thanks for the stay. We are truly sorry for the inconvenience and frustration you experienced during your recent stay with us. It is unacceptable that your reservation was canceled without proper notification. We take these matters seriously and would like to assure you that we will take the necessary steps to prevent similar incidents from happening in the future. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
La habitacion era grande y tenia cocina con parilla electrica, mi roondas y refrigerador. No me gusto que decian tener desayuno pero el comedor estaba cerrado.
Stayed 1 night in Aug 2021
Response from Hotel Manager on Sep 15, 2021
Dear Guest, Thanks for your stay. Though your overall stay was good in many aspects as mentioned, we appreciate your feedback about the areas where we can improve as you would have liked. Our hotel is changing and improving because of your comments, and we're so grateful to you. We look forward to your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cunplieron con los requisitos medieron cuarto de fumar y lo abia reserbado de no fumar
Stayed 1 night in Jul 2021
Response from Hotel Manager on Sep 15, 2021
Hello Guest, Thanks for the stay and the feedback. Our apologies for the unsatisfactory stay. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Laura Isabel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
En general el hotel está cómodo y limpio, buena ubicación
Stayed 2 nights in Apr 2021

2/10 Terrible

ABRAHAM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible toda la noche unos huéspedes hablando riéndose haciendo escándalo pésimo
Stayed 2 nights in Mar 2021