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Reviews of La Quinta Inn & Suites by Wyndham Houston New Caney

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston New Caney
22025 US 59, New Caney, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 378 out of 671 reviews" "
Rating 8 - Good. 183 out of 671 reviews" "
Rating 6 - Okay. 64 out of 671 reviews" "
Rating 4 - Poor. 30 out of 671 reviews" "
Rating 2 - Terrible. 16 out of 671 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Brandi, Belton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There are brown stains on the mattress and the rooms reek of cleaner so strongly that it was nauseating. There are holes in the blackout drapes.
Stayed 1 night in May 2024

10/10 Excellent

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of parking spots!!
Stayed 1 night in May 2024

10/10 Excellent

mario

Liked: Cleanliness, amenities
Good stay
Stayed 2 nights in May 2024

10/10 Excellent

jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms!
Stayed 1 night in May 2024

10/10 Excellent

jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tara

Liked: Amenities
Room was clean and spacious!!! Front desk clerk was friendly
Stayed 3 nights in Apr 2024
Response from GM on Apr 29, 2024
Thank you so much for your appreciation of our amenities and great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service, good price
Stayed 2 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you.

10/10 Excellent

Gilbert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you.

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that I had an encounter with were very friendly. The time of check in as well as the check out both were an easy process. The room was super clean and neat. We enjoyed our stay very much.
Stayed 2 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you so much for your appreciation of our amenities and great service here at La Quinta New Caney. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Thomas Patrick

Business traveller
Liked: Amenities
The woman in customer service was excellent
Stayed 2 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you so much for your appreciation of great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Color

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel every time I'm in town. Its always an easy, hassle free stay. Always clean, staff is friendly and accomodating. Continental breakfast has a decent variety of hot and quick options (eggs, sausage, buscuits, yogurt, cereal, fruit, etc.). The ONLY issue we had was on the door in the room, checkout time said 12pm, in the lobby there's a sign that says 11am...11am has been the proper time (for approx 2 years) but they havent changed the door signs.
Stayed 3 nights in Mar 2024
Response from gm on Apr 11, 2024
I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from gm on Mar 12, 2024
Thank You.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quiet stay, breakfast was good for the kids. They had waffles eggs sausage and biscuits.
Stayed 2 nights in Feb 2024
Response from GM on Mar 12, 2024
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice felt very comfy to stay the rooms were very clean. Overall has a great experience here will come back in the future
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bed terrible; breakfast worst have had in years
Stayed 2 nights in Feb 2024
Response from Gm on Feb 12, 2024
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations.I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

8/10 Good

CHRISTOPHER, Kilgore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 2 nights in Feb 2024
Response from gm on Feb 12, 2024
I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is tucked away and adjacent to the interstate and convenient and easily accessible to restaurants
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
This is the experience that we like for all of our guests to have. We would love for you to come back and see us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from gm on Feb 12, 2024
WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.

8/10 Good

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room and People
Nice, older hotel! Very clean, very quiet! Spacious room-Dustin, my host, was Fantastic! Hot coffee in the morning and Im out the door feeling like royalty!
Stayed 3 nights in Jan 2024
Response from gm on Jan 23, 2024
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

8/10 Good

Vidal

Stayed 2 nights in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great very nice employees
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Rachellee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, spacious, and warm.
The front desk clerk was very helpful and answered all of mg questions. I likes the room I stayed in. It was cozy, spacious, and warm.
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank you so much for your appreciation of our amenities and great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

8/10 Good

Joseph, Windham

Stayed 3 nights in Dec 2023
Response from gm on Jan 23, 2024
Thank You.

2/10 Terrible

Erick

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities
Dirty
Stayed 1 night in Dec 2023
Response from gm on Feb 12, 2024
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations.I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

Ashley Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from gm on Jan 23, 2024
Thank You.

4/10 Poor

Becki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Jan 23, 2024
I’ve read your comments about your stay at La Quinta. WOW – not the type of experience we want you to have! I’m sorry that we didn’t do so for you.

10/10 Excellent

LaTaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Jan 23, 2024
Thank You.

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Our family stays here a lot while in town! Always a good spot to kick back after a long day!
Stayed 2 nights in Sep 2023
Response from gm on Dec 12, 2023
I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities.

10/10 Excellent

Ed

Stayed 1 night in Dec 2023
Response from gm on Dec 12, 2023
Thank You

2/10 Terrible

Rebecca

Stayed 1 night in Dec 2023
Response from gm on Jan 23, 2024
I’ve read your comments about your stay at La Quinta New Caney. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in easy check out, very friendly!
Stayed 3 nights in Nov 2023
Response from gm on Dec 1, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

6/10 Okay

Jean Paul

Liked: Staff & service
Disliked: Cleanliness
Lo cuartos no están muy limpios, todo lo demás super bien.
Stayed 1 night in Nov 2023
Response from gm on Dec 1, 2023
Thanks for taking the time to write about your experiences at our La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations

8/10 Good

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chemical used to clean bathroom was overpowering and burnt your eyes when entering the room. Had to open the door for awhile to make it tolerable. Stayed 2 nights and was still strong odor in room. Staff was very polite and helpful.
Stayed 2 nights in Nov 2023
Response from gm on Nov 24, 2023
Thanks for taking the time to write about your experiences at our La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Niurka

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 2 nights in Nov 2023
Response from gm on Nov 24, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from gm on Nov 24, 2023
Thank You.

10/10 Excellent

Marilyn

Stayed 1 night in Nov 2023
Response from gm on Dec 1, 2023
Thank you.

10/10 Excellent

Mohamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from gm on Nov 5, 2023
Thank you.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything I wanted
Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

richard

Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
Thank you.

8/10 Good

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy pocos estacionamientos para los carros
Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
Thanks for taking the time to write about your experiences at our New Caney La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
Thank you.