Exterior

Reviews of Houston Marriott Sugar Land

3.5 out of 5
Houston Marriott Sugar Land
16090 City Walk, Sugar Land, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room decor was modern, relaxing colors, large walk-in shower, and no carpet in the room anywhere. Everything was pristine.
Stayed 2 nights in May 2024

8/10 Good

FEKERTE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel!!
Stayed 2 nights in May 2024

6/10 Okay

Ali, Richmond

Travelled with family
Disliked: Staff & service
Due to construction so much noise during day and pool was not accessible. You have to take your luggage by your self. Even if you are staying at the hotel they will not allow you to park your car at the entrance just for 2 minutes.
Stayed 4 nights in Apr 2024

10/10 Excellent

MaryAnn Adaora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephen and Rose at the front desk showed me great customer service, and were extremely friendly and accommodating. This was my first time at this hotel location. I will definitely return the next time I am in the area.
Stayed 2 nights in Apr 2024
Response from Ghanim Yozbaki on May 11, 2024
Dear Maryann "Thank you so much for your kind words! We're thrilled to hear that Stephen and Rose provided you with exceptional customer service during your first visit to our hotel. We'll be sure to pass along your praise to them. We look forward to welcoming you back next time you're in the area!"

10/10 Excellent

brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Ghanim Yozbaki on May 11, 2024
Dear Carmen, Positive reviews like yours truly brighten our day and motivate us to continue providing excellent service. We appreciate your support and hope to see you again soon!

10/10 Excellent

Latosha

Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay!
Stayed 1 night in Apr 2024
Response from Ghanim Yozbaki on May 1, 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations.
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on May 1, 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 Excellent

Evis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2024
Response from Ghanim yozbaki on May 1, 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 Excellent

Latosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 1 night in Mar 2024
Response from Ghanim Yozbaki on May 1, 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide.

10/10 Excellent

DaShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ghanim Yozbaki on Mar 21, 2024
Dear DashawnThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding experience. Will definitely stay again.
Stayed 5 nights in Mar 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear JenniferThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Allen

Travelled with family
Liked: Amenities
Breakfast was not good, room was not clean
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear AllenThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

8/10 Good

Renay

Liked: Cleanliness, amenities
Disliked: Staff & service
I love the property and the location, it’s close to good dining and shopping. Breakfast was delicious and the kitchen staff was kind. Lastly, first impressions is always very important. Upon check in, the two front desk clerks did not see my presence of any importance. I was the only customer standing at the front desk and it took one of the ladies 4 minutes to address me. Please use my camera footage as a teachable moment for this hotel that first impressions are really everything.
Stayed 1 night in Mar 2024
Response from Ghanim Yozbaki on Mar 21, 2024
Dear RenayThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

2/10 Terrible

Gene

Travelled with partner
Disliked: Amenities, property conditions & facilities
Blood on sheets in first room. Second room no hot water. Kids screaming next door. Paper thin walls and connected doors. Called front desk a couple of times and never got an answer. Dirty, staff bad, will never stay there again. I stayed there at least 10 times over the past 15 years. Very run down now.
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear GeneThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We did not have enough towels. Everything else was excellent
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Deal Emily Thank you for your rating and we are glad that the performance of the hotel team was at your best, we hope to see you soon

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ghanim Yozbaki on Mar 17, 2024
Dear JulieThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Farah

Stayed 3 nights in Feb 2024
Response from Ghanim Yozbaki on Mar 21, 2024
Dear FarahThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Jubin

Travelled with family
Disliked: Staff & service
It was an ok stay. There were some inset stains in the room on the walls, carpet and lounge chair. We had requested a toothbrush twice in the morning and no one came by so we had to go down to the desk and pick it up ourselves from the front desk. Upkeep and services could be improved.
Stayed 2 nights in Feb 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear Jubin Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

4/10 Poor

Leonel

Liked: Staff & service
Disliked: Room comfort
We ask for a King bedroom. And we received a 2 Queen bdroom. Tv cable is so bad, and no internet to stream. So, no TV. But they gave us the breackfast for free.
Stayed 1 night in Feb 2024
Response from FOM on Feb 19, 2024
Dear Leonel,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Sugar Land Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such occurrences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Stephen WirtzFront Office ManagerHouston Marriott Sugar Land

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, felt welcomed as soon as we drove up to the front. Clean rooms and great location!
Stayed 1 night in Feb 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear Giovanni Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

4/10 Poor

Brittany

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience at the Marriott
Elevators were not working, I was questioned if I belonged there and if I had a room there and house keeping tried to enter my room very early in the morning before check out 3 times. I will never stay at the Marriott again.
Stayed 1 night in Feb 2024
Response from FOM on Feb 19, 2024
Dear Brittany,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Sugar Land Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such occurrences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Stephen WirtzFront Office ManagerHouston Marriott Sugar Land

10/10 Excellent

Jennifer, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear Jennifer Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Anis

Stayed 4 nights in Jan 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear Anis Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up
Enjoyed seeing how helpful staff is from valet parking to front counter registration back to bar tender and to meet a good janitor who never stopped smiling amazing helpf
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear Molly Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT place to stay!!!
Valet could not have been a friendlier group, front desk was outstanding. The only not great thing restaurant employees a little aggressive at breakfast.
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on Mar 17, 2024
Dear Anna, Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 Okay

Derek

Stayed 1 night in Jan 2024

2/10 Terrible

Jacqui

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

HUGHBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty pillows, bed was not made, tv didn't work.
Stayed 1 night in Dec 2023

6/10 Okay

Ellen

Stayed 1 night in Dec 2023
Response from Ghanim Yozbaki on Mar 17, 2024
Dear EllenThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Ada

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Hospitality
It is a tradition for us to stay here on Christmas. We have family in Sugar Land that we celebrate with and then return to our comfy room for a good night's sleep. This year we had a toilet overflow, but that was quickly resolved. We'll return again next year
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Luyi

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023

8/10 Good

cindy

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cory

Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Very close to eateries and stores. The valet was The best ! They brought the car Keys to our house when we left there!
Stayed 1 night in Dec 2023

8/10 Good

jianhua

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Kyle B.

Stayed 1 night in Dec 2023

8/10 Good

Dianne

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

wendy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ghanim Yozbaki on Mar 17, 2024
Dear WendyThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly
Stayed 4 nights in Nov 2023

10/10 Excellent

Marylou, Corpus Christi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Nov 2023