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Reviews of Holiday Inn Houston NE - Bush Airport Area, an IHG Hotel

3 out of 5
Holiday Inn Houston NE - Bush Airport Area, an IHG Hotel
18555 Kenswick Drive, Humble, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

katherine

Liked: Cleanliness, property conditions & facilities
Serious issues with the WiFi. (Would not stay connected). I had to log in constantly because it kept dropping. The plugs in nightstand next to the bed don’t work. The walls are paper thin, I could hear the people talking in the room next to me all evening. A lot of hotels will allow a 1p late check out, this hotel does not. Other than that, it was fine
Stayed 1 night in May 2024

10/10 Excellent

Patrick John

Liked: Cleanliness, staff & service, property conditions & facilities
great experience
Stayed 1 night in May 2024

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in May 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

6/10 Okay

Steven, Chicago IL

Liked: Cleanliness
Disliked: Amenities
It wasn’t anything spectacular. The food wasn’t good, but the room was clean.
Stayed 3 nights in May 2024
Response from Holiday Inn on May 24, 2024
Thank you for your feedback, we will see you next time.

4/10 Poor

Lauren

Travelled with partner
Disliked: Staff & service
We liked the location for the airport, because we had an early flight, however our sleep was rudely interrupted at 12:30 am when we received 4 calls from the front desk because they had apparently put us in the wrong room?? eventually we had to go downstairs and resign a paper so they would stop calling. It was very unprofessional. I also would like to add that the rooms were very humid and the shower grout was not as clean as I would have liked, but those are things we could have overlooked had it been a peaceful stay.
Stayed 1 night in May 2024
Response from Holiday Inn on May 24, 2024
Thank you for your feedback, we do apologize for any inconveniences you have experienced during your stay.

10/10 Excellent

Joseph, Teaneck

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Holiday Inn on May 23, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Holiday Inn on May 20, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Very close to airport and therefore convenient. Hotel has a shuttle that goes to airport every 30 minutes so this was a plus. Room was big and clean with everything we needed. Def recommend. Second time staying there.
Stayed 1 night in May 2024
Response from Holiday Inn on May 18, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Shane, Gilmer

Stayed 1 night in Mar 2024
Response from Holiday Inn on May 18, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Andrea

Great staff, all friendly and very helpful including finding me a charger adapter when I discovered I’d brought the wrong one!
Stayed 1 night in May 2024
Response from Holiday Inn on May 16, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the front desk staff. They were all attentive and courteous. The rooms were clean, and the breakfast was good. The pricing could be moderated if your not eating the buffet.
Stayed 2 nights in May 2024
Response from Holiday Inn on May 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

8/10 Good

Grako, hartsdale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for an overnight stay, next to the airport
Stayed 1 night in May 2024
Response from Holiday Inn on May 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

6/10 Okay

Alba Lopez

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Cleaning staff did not complete their job. Desk staff was friendly.
Stayed 2 nights in May 2024
Response from Holiday Inn on May 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Loved the shuttle service to and from the airport. Friendly staff
Stayed 1 night in May 2024
Response from Holiday Inn on May 14, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Rodrigo, Cuautitlan Izcalli

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was clean
Stayed 1 night in May 2024
Response from Holiday Inn on May 13, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Close to restaurants and shopping. Easy self parking. Restaurant on site, nice American cuisine. 10 out of 10.
Stayed 1 night in May 2024
Response from Holiday Inn on May 13, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the airport, Hotel was also clean and the rooms were nice.
Stayed 1 night in May 2024
Response from Holiday Inn on May 11, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
great for a stay near the airport.
Stayed 1 night in May 2024
Response from Holiday Inn on May 9, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn on May 8, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Kasey, Incline Village

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our brief one night stay here in between international flights. Special thank you to the front desk staff and especially the shuttle driver for waiting for us!
Response from Holiday Inn on May 6, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities
This holiday inn was so comfortable and clean. Staff were excellent and the a/c worked beautifully! Shuttle service to the airport was so often and so fast.
Stayed 1 night in May 2024
Response from Holiday Inn on May 6, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

4/10 Poor

Percy Bentley

Business traveller, Travelled with group
Knob on the bathroom shower wasn’t working correctly. Cable/internet wasn’t working. Breakfast should have been included in the price of the room. Instead I had to pay for it.
Stayed 2 nights in Apr 2024
Response from Holiday Inn on Apr 28, 2024
Thank you for your feedback, we do apologize for any inconvenience's you may have experienced during your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 27, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

8/10 Good

mark

Liked: Cleanliness, staff & service
Nice people especially in nice bar/resturant. Shuttle a LONG wait at airport. Toilet did not flush solid waste Shower head stuck on firehose type pressure It was quiet and comfortable bed. . .
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 27, 2024
Thank you for your feedback, we do apologize for the inconveniences you may have experienced.

10/10 Excellent

Warren, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great airport hotel
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 27, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from Holiday Inn on May 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Brad, Spokane

Liked: Amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 22, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Nadine

.
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 16, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

8/10 Good

Michelle

The hotel was very clean
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

6/10 Okay

Enok

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 11, 2024
Thank you for your feedback.

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night layover and it was perfect. Called the shuttle and it came within 20 mins, the place was very new and clean, the bed was extremely comfortable, the dinner and breakfast buffet were good. Next time i layover in Houston I'll stay again.
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 8, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!!

6/10 Okay

Douglas

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff were very nice. The room was spacious and clean. The property definitely needs updating. Pool and hot tub are in need of attention. Breakfast is nothing special and they charge $12.95 pp…should be included in the price of the room for what they offer. Hotel restaurant is decent.
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 8, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will go back!
Stayed 3 nights in Feb 2024
Response from Holiday Inn on Apr 8, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

April, Leesville

Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 27, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Holiday Inn on Apr 2, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us. We will see you next tome.

10/10 Excellent

Samantha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Holiday Inn on Apr 2, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

8/10 Good

Kat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay but it was great!
Stayed 2 nights in Mar 2024
Response from Holiday Inn on Apr 1, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

2/10 Terrible

Peter

Liked: Cleanliness, property conditions & facilities
I would have been nice to know that the airport shuttle does not operate after 10 PM. Not fun after a 14h flight to wait for a shuttle for 45min until someone tells you that the will not be any shuttle for Holyday Inn anymore
Stayed 1 night in Mar 2024
Response from Holiday Inn on Apr 3, 2024
Thank you for your feedback, we do apologize that you were unable to use our shuttle services. We do have it stated on the websites with our shuttle service hours and that the shuttle is upon request. We are sorry for the miscommunication.

10/10 Excellent

Rosemary, edinburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was fast and friendly
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 29, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 29, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay!

10/10 Excellent

John

Travelled with family
It was very good
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

4/10 Poor

Victor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Saddik the receptionist was excellent this morning, very attentive and personality was great. The evening I arrived i requested for a room in the top floor after waiting for 15 minute she put me on a second with windows so dirty that i could see anything. I ask to be transferred the next day and she the receptionist ignore my request. We ate at rhe restaurant was great and service was good also.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Thank you for your feedback.

8/10 Good

Debbie

Stayed 1 night in Mar 2024
Response from Holiday Inn on Apr 11, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the staff were very nice and friendly
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 21, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Comfy bed, sheets, and pillows.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 19, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!

10/10 Excellent

melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ate the best chesseburger
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 18, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and the burger. We will see you next time!!

10/10 Excellent

yomary, queens

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff friendly
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 17, 2024
Thank you for your feedback, we are happy to heat that you have enjoyed your stay. We will see you next time!

10/10 Excellent

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was closed to the airport
Stayed 1 night in Feb 2024
Response from Holiday Inn on Mar 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We are happy to hear that you enjoyed your stay!

8/10 Good

Lorne, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price
Stayed 1 night in Mar 2024
Response from holiday Inn on Mar 11, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time.