Breakfast area

Reviews of Americas Best Value Inn Houston Hobby Airport

2 out of 5
Americas Best Value Inn Houston Hobby Airport
8888 Gulf Freeway, Houston, TX

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 255 reviews" "
Rating 8 - Good. 85 out of 255 reviews" "
Rating 6 - Okay. 60 out of 255 reviews" "
Rating 4 - Poor. 17 out of 255 reviews" "
Rating 2 - Terrible. 29 out of 255 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Denise

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is old
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 19, 2024
Dear Denise,We're sorry to hear that you didn't have a good experience with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to look into your comments further and make changes for the future. Thank you, and we hope you'll give us another chance soon.

8/10 Good

octavia

Travelled with family and small children, Business traveller
Ok
Stayed 9 nights in Mar 2024
Response from raj on Apr 8, 2024
Thank You very much for your review and appreciate you staying with us. we strive for customer comfort during their stay here.Thank You for staying with us.

10/10 Excellent

Lakesha Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Would stay again!!
Stayed 1 night in Apr 2024
Response from raj on Apr 8, 2024
Thank You Lakesha for your review regarding your stay with us and glad you felt comfortable with our service.Really appreciate your intent to visit us again.Thank You again and most Welcome on your next visit to Houston.

2/10 Terrible

Juan, Newark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell very bad cigarette
Stayed 1 night in Mar 2024
Response from raj on Mar 18, 2024
Thank You for staying with us and appreciate your concern. May want to request a non smoking room instead of booking a smoking room if you not a smoker.

10/10 Excellent

Patricia

My TV would not work….
Stayed 1 night in Feb 2024
Response from raj on Mar 2, 2024
oh so sorry about the issue you experienced.will follow up and check.Thank You for staying with us.Sincere Apologies.

10/10 Excellent

Cynthia

Liked: Amenities, property conditions & facilities
Loved the colors inside the room! Cheap price for the night. Front manager who gave me the key was warm and welcoming!!
Stayed 1 night in Feb 2024
Response from raj on Mar 2, 2024
Thank You for staying with us as we strive for clean and comfortable accommodations for our valuable guests.We welcome you Always.Again, Thank You very much.

10/10 Excellent

terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Response from raj on Mar 15, 2024
Thank You Terrance for choosing us during your visit to Houston.

8/10 Good

A.J.

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from raj on Aug 16, 2023
This guest has NOT stayed at our property.Please investigate the correct location of your stay and update with Expedia.Thank You

2/10 Terrible

Rafy Corleone

Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioner is not working
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 14, 2023
Dear Rafy,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to rectify the AC issue and ensure we are providing the comfortable stay we are known for. We wish you well and hope you'll consider giving us another try someday.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Apr 2023

6/10 Okay

Royce

10/10 Excellent

LEROY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and willing to answer any questions.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from raj on Jul 18, 2022
Thank You Mr. Johnson for choosing us during your visit to Houston. We strive for guest comfort and cleanliness and appreciate your kind review. Please keep us in mind for your next visit.

8/10 Good

Todd

Liked: Cleanliness, staff & service
Very affordable and right off the freeway. Dining options within a couple minutes drive and the staff were very helpful.
Stayed 3 nights in Jun 2022
Response from raj on Jun 14, 2022
Was a Pleasure hosting you during your visit to Houston and Thank You for choosing us for your accommodations. We are always striving for guest satisfaction. Again, Thank You for you sharing your experience staying with us in Houston. Please visit us again.

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy to book, not overly impressed for the price.
Stayed 1 night in Mar 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Thomas

Travelled with family
Stayed 1 night in Nov 2021

8/10 Good

Philip D.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ole 1970's motel. Comfortable.
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was adequate but noisy and bed was uncomfortable.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and quite
Stayed 2 nights in Jun 2021

8/10 Good

Nastassia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

Jesse

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No info on website about condition weather was bad no lights nothing to let you about conditions
Stayed 1 night in Feb 2021
Response from General Manager on Feb 23, 2021
Thank you for your reaching out. As power was lost across the state, there was no way to update this on our site. We apologize for any concerns and we hope to welcome you back in the future for a better stay.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was terrible. The service was rude, they did not communicate to us that their lights went off in order for us to get our money back.
Stayed 1 night in Feb 2021
Response from Guest Relations on Feb 20, 2021
It is unfortunate you were not pleased with your stay. We are sorry for any perceived rudeness. Furthermore, your claims about the lighting will be addressed. While we are not able to change the past, we hope to have another chance to impress you in the future.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Brandon

Travelled with family
Disliked: Property conditions & facilities
My Stay
Fairly clean, just outdated. Ice machine was broke.
Stayed 1 night in Oct 2020

10/10 Excellent

jhonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
service was great,good available rooms
Stayed 1 night in Jul 2020
Response from bill on Jul 23, 2020
Thank You Sir for your kind words. We appreciate you choosing us for your accommodation needs while in our part of town. Again Thank You

10/10 Excellent

kenterica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2020
Response from bill on Jul 23, 2020
Thank You for posting your reviews and We appreciate you choosing us during your visit to Houston. Please come visit us again on your next trip this way. Again, Thank You

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from bill on Jun 30, 2020
Thank You for choosing us during your visit to Houston. We try to offer value and strive for guest comfort. Please visit us again on your next trip to Houston. Again, Thank You

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2020
Response from roger on Apr 14, 2020
Thank You Sir

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome
Stayed 1 night in Mar 2020
Response from Bill on Apr 14, 2020
Thank You for staying with us. We appreciate your business. Please come again. Again, THANK YOU

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from roger on Apr 14, 2020
Thank You for staying with us. Please come again.

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from BILL on Apr 14, 2020
Thank You for staying with us. We strive to better our facility. Please visit us again. THANK YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

jhonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great service
Stayed 1 night in Jan 2020
Response from bill on Jan 15, 2020
Thank You very much for choosing us for staying with us while in Houston. We strive everyday to better our service and the facility. Again, Thank You and hope to see you soon.

8/10 Good

Jrevon, Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.....everyone so nice. Here on work and no complaints
Stayed 1 night in Nov 2019
Response from r2 on Jan 7, 2020
Thank You Very Much. We appreciate You posting a review and your business. Here We strive for guest comfort. Again, Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location of the property was excellent. Very nice place to get some well needed rest
Stayed 1 night in Oct 2019

8/10 Good

Jeremy

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very old and needs to be updated. The first room had dirty sheets and smelled like fresh cigarette smoke. The second room had dirty sheets also and the ac was broken so it was really hot. Some of the furniture was broken in both rooms and it was just not a pleasant experience. Management was very helpful in trying to accommodate me so that was nice.
Stayed 1 night in Jul 2019
Response from Guest Relations on Jul 26, 2019
We appreciate you taking the time to share your feedback with us. Please accept our sincerest apologies that we were unable to accommodate you comfortably during your stay, even after changing rooms for you. We are glad that our team made every effort to ensure your comfort. The concerns you raised will be investigated and remedied as soon as possible for the benefit of future guests. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Karen

Liked: Staff & service, room comfort
It’s ok for the money u paid!
The place it’s ok if u have last min issues on other hotels, te personal was friendly n knowledge, place could be better clean but I guess it’s worth for the money I paid....
Stayed 1 night in May 2019
Response from r on May 27, 2019
Thank You very much for your review and appreciate you choosing us for your stay while in Houston. We are striving to better the property on a daily basis and keeping the rates reasonable for great stay. Again Thank You.

6/10 Okay

Christopher

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bare bones. Clean, no frills & no real breakfast.
The staff was Friendly and the rooms were comfortable and clean. This hotel advertises free Breakfast but the breakfast only consisted of two kinds of dry cereal (I had to ask for milk) and packaged sweet rolls.
Stayed 1 night in May 2019
Response from Roger on May 7, 2019
Thank You for your review and sincere apologies for the experience you encountered at breakfast. we are revamping in that department and hope to see you again on your next visit to Houston.

6/10 Okay

Verified traveller

Travelled with partner
We got there during a storm. No tv. No coffee pot no breakfast the next morning and no one at the desk when we checked out. It wasn’t very good. Was there for a funeral
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
If you stay in the front rooms facing the freeways, expect lots of traffic noise. The hotel needs an update to the rooms and carpets. The room was generally clean but the carpets were very dirty with stains. The desk chair had stains as well. However, the bed was comfortable. The coffee in the room was adequate with only one coffee packet and two packets for creamer and sugar/pink sugar. Overall, I was able to rest for one night before continuing my trip thanks to a PM med. The traffic noise was horrible. LED lighting over the sink was extremely bright!!
Stayed 1 night in Feb 2019