"I travel extensively using booking sites like Vrbo for nearly all stays. This is the first time that I have written a negative review about a host.On check-in day, still no check-in info. I sent host a Vrbo msg. No reply for 3 hours. I called Vrbo support. The host calls and says check-in info was in “welcome email”. I told her I didn’t receive it. She asks, “why didn’t you let me know that you did not receive it?”. At one point she says, “I am German. I am very organized”.In condo, I text that I can’t find washer/dryer in unit. “There must be some miscommunication, they aren’t in the unit. They are in a separate building and require coins. The code to laundry room must be obtained from office. Today is Sunday so office is closed.” Other properties list these as “Coin laundry”.Then she texts, “Tomorrow you need to register at office and pay 30.” “Pay 30 for what?”. “It is listed in my Welcome letter. The admin office charges for registration/parking.” “Your listing states ‘Our prices include all fees. No hidden fees’”. She calls and denies it is hidden because it is a condo office charge, and she discloses it in welcome email after booking. I told her that is the very definition of a hidden fee and I refused to pay a fee that wasn’t included in the total booking amount.Final text from host, “FYI I’m a super host with Vrbo for 11 years. I have no control of fees added by the homeowner association…they are not part of my billing and I never had any problems...""
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