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Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5
Hilton Hawaiian Village Waikiki Beach Resort
2005 Kalia Rd, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 3238 out of 6474 reviews" "
Rating 8 - Good. 1495 out of 6474 reviews" "
Rating 6 - Okay. 902 out of 6474 reviews" "
Rating 4 - Poor. 466 out of 6474 reviews" "
Rating 2 - Terrible. 373 out of 6474 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ashly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Moldy HVAC vents right above where people eat in the restaurant. My parents room had a leak in it and the carpet was completely soaked upon check-in. They did not even offer to move rooms. My AC was noisy and kept me up at night. Extremely limited hours for dining. It’s hard to get breakfast before 8 o’clock anywhere. Maid service was subpar. I still had a dirty bathroom floor And sheets after they came and cleaned. Difficult to exchange or return pool towels, as the hours are also limited at those shacks. The front desk refuses to give out maps of the property and when you do get your hands on a map it is very vague And doesn’t even have any restaurants Or shops listed. Purchased a Friday night Luau on the great lawn and ended up being Moved inside when there wasn’t even weather, not to mention, the food was garbage and not at all worth the $200 pp you pay. I could go on and on and on about how I’ll never stay at another Hilton again.
Stayed 6 nights in May 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convention dining and shopping options without leaving the property.
Stayed 6 nights in May 2024

2/10 Terrible

shirel

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel room was horrible. The shower didn't work and maintenance was fixing it. They had to come back and forth to fix the valve. The hotel should have switched our room!
Stayed 3 nights in May 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative is parking.
Stayed 3 nights in May 2024

10/10 Excellent

Yuliia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid parking was the only disadvantage
Stayed 6 nights in May 2024

10/10 Excellent

cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was excellent. Evening entertainment was a hit. Just don’t hang clothes out on balcony to dry. lol they will blow away and unable to recover.
Stayed 2 nights in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Matthew, Hubbard

Liked: Property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Laiza

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, it’s a nice property with a good location. Dated rooms. Staff was friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

minh

Liked: Cleanliness, staff & service, property conditions & facilities
Good service covenient
Stayed 4 nights in Mar 2024

6/10 Okay

Mark Anthony

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shave ice, swimming pools and clear beach water was nice. We loved the paradise pool near the lagoon by the rainbow tower it had water slides for the kids so that was fun.
Stayed 5 nights in May 2024

8/10 Good

Jolene

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall wonderful, highly recommended!
Stayed 5 nights in Mar 2024

8/10 Good

Candida, NORCO

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, family environment, beach access
Stayed 4 nights in May 2024

6/10 Okay

Maria Viridiana

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The location we were located on was loud at night. Was not able to rest as expected during a vacation due to this.
Stayed 5 nights in Apr 2024

4/10 Poor

jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here again , over priced . Our shower water would clog up and take about 30 min to go down after each shower . They don’t let you check in until 4pm so if you have an early arrival and traveling with lil ones , would not recommend it : the employee that helped us to check in was very rude. They don’t offer water as complimentary not even atleast one water . Everything was dusty in the room.
Stayed 5 nights in May 2024

10/10 Excellent

Monica Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mandrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

6/10 Okay

Savannah J

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms were dated and furniture banged up. The room was small and the bed was uncomfortable. Television was old with no streaming services. Thin walls, very loud air conditioner that sounded like it was full of debris. The carpets in the hallways of the Kalia tower were awful. Not at all worth the price.
Stayed 7 nights in Apr 2024

10/10 Excellent

richard lee, WINCHESTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to stay at
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right on the beach. Multiple restaurants. Shopping right there. Two different Luaus on property and fireworks every Friday night.
Stayed 6 nights in May 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Don’t fall for the Ali tower upgrade. The room was supposed to be nicer, but it was old and dated and some of the furniture was falling apart. The pool that’s at the tower was always crowded. There were never any chairs available. We ended up not being able to use it because it was so crowded not worth the money.
Stayed 4 nights in May 2024

10/10 Excellent

Matthew

Stayed 5 nights in May 2024

10/10 Excellent

carlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I LOVE THE STAY, BUT THE ONLY PROBLEM WAS THE BATHROOM DOOR HINGE CAME OUT WHEN MY DAUGTHER WENT TO THE BATHROOM, BUT WASNOT A BIG PROBLEM.
Stayed 3 nights in Apr 2024

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hawaii is amazing, the people are complete opposite
Stayed 4 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Justin,Thank you for your review and for sharing your feedback with us. We're glad you enjoyed our amazing location, but apologize that the service received wasn't quite up to standards. We will be sure to make immediate efforts to improve the hospitality we deliver to our guests, and we hope future visits will reflect our efforts to uphold our high standards of service. We hope to see you again soon at Hilton Hawaiian Village.Sincerely,Guest Services Manager

8/10 Good

lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and position
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Lynn,Thank you so much for your review and rating. We're glad you had a satisfactory stay with us and enjoyed our breathtaking beachside location, and we invite you to reach out to us and let us know if there's anything we can do to improve your next visit with us. We hope to see you again soon at Hilton Hawaiian Village.Sincerely,Guest Services Manager

8/10 Good

Yasuto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
A little noise from the hallway. No amenity like toothpaste and laser.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Yasuto,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant. However, we apologize for any disappointment with the amenities and for any concerns about noise. We'll pass your comments along to our staff for improvement, and we hope to see you again soon.Sincerely,Guest Services Manager

10/10 Excellent

Diana

Travelled with family and small children
Beautiful resort and great amenities. Pools are amazing and good for kids too. Room very spacious and clean, we stayed at the Tapa Tower and was really nice. Wish The restaurants in the resorts had better food and drinks. We had to eat outside the resort but otherwise we like it.
Stayed 7 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Diana,Cleanliness, comfort, and great service are all aspects you can expect to find at Hilton Hawaiian Village. Your feedback about food and drinks will be considered moving forward. It was our pleasure hosting you and we look forward to seeing you again for another great experience.Sincerely,Guest Services Manager

4/10 Poor

Lakshma, Kenosha

Travelled with family
Liked: Staff & service, amenities
Next to beach, Rainbow tower good. Rooms in other rental towers are recently renovated but looks and smells quite old. Reserved for 4 adults / 1 room for 1650 usd for 3 nights. Mattress are regular size to fit 2 adults, and mattress quality is cheap. Avg 550 per night but hotel did not meet Hilton standards .. Restroom exhaust mechanism is bad (just vent). Cant use bathroom for 10-15 mins if another person use it due to bad exhaust . Lifts are good ..
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Lakshma,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about odor and the beds as well as for any issues with the bathroom. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.Sincerely,Guest Services Manager

6/10 Okay

vincent

Travelled with group
Property is outdated and needs remodel. Hallway carpet was disgusting, soiled, stained. Toilet float kept recycling the flush when not in use. Need microwaves
Stayed 7 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Vincent,Thank you for your feedback. We're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the condition of the property and for any disappointment with the included amenities. We'll keep your comments in mind for future changes, and we hope to see you again should you be back in the area.Sincerely,Guest Services Manager

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything you could possibly need is in the village. Several options on dining is available.
Stayed 7 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Paul,Thank you for choosing Hilton Hawaiian Village and for sharing your lovely five-star review. Our team takes great pride in making sure our guests have all they need for a perfect getaway, so they will be delighted to read your kind comments. We look forward to welcoming you back for many more memorable experiences.Sincerely,Guest Services Manager

4/10 Poor

Derek, Woodbury

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had super high hopes for this place and I was extremely disappointed. I paid a TON of money to stay here and was let down big time. The pool areas were horrible, dirty, yucky. Way too many kids running around, pools had a bunch of gross stuff in it, pretty sure no one is cleaning. Don’t even get me started on all the fees you have to pay… it’s actually disgusting. Their parking system alone is absolutely disgusting. All the employees are hardcore salesmen, and when you don’t buy what they are selling, they make you feel worthless, sick almost. While the view and the room was nice, everything else was subpar and I will never be coming here again and will never recommend this place.
Stayed 4 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Derek,Thank you for writing to us. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.Sincerely,Guest Services Manager

4/10 Poor

HYUK JUN

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed at rainbow tower. The building need serious updating and thorough cleaning. The vent was full of dust, AC was loud, furniture was old and the general interior of the room is out dated. Also we found a huge cockroach in the bathroom one day. I thought I was paying extra money for a full ocean view but it turned out it was a mariner ocean view. The description should have been a partial ocean view. FYI, if you are looking for a full ocean view, the description should be "OCEAN FRONT" according to Hilton staff. The beach was steps away, but the beach umbrella and chairs were ridiculous expensive to rent. one umbrella is $43 and a chair is about $25 to rent for a full day. So It means for 4 of us to stay under the shade, it cost around $200 per day(2 umbrella 4 chair). It feels like a hidden fee.
Stayed 8 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Hyuk,It was an honor having you as our guest, and we appreciate your review. Please accept our apologies for the concerns or misunderstandings regarding our accommodations. Our team will review your comments, addressing the problems accordingly to ensure a better experience next time. Thank you for being a valued guest, and we hope you will reconsider and give us another opportunity to impress.Sincerely,Guest Services Manager

10/10 Excellent

Camron

Liked: Cleanliness, staff & service, property conditions & facilities
i love❤️
Stayed 5 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Camron,Thank you for your great review and perfect rating! It was such a pleasure having you as our guest recently, and we are delighted you thoroughly enjoyed your experience. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Guest Services Manager

4/10 Poor

Armando

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
asked for a ocean view and got partial instead never did they disclose all their fees and their parking is ridiculous 69$ a night if they can charge you to breathe the would also even being a hilton A mex member i couldn’t do anything there with my points it’s just ridiculous would of stay somewhere else if i could
Stayed 5 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Armando,Thank you for taking a moment to let us know about your experience staying with us. We are saddened to learn your visit was not as expected, and we apologize for any concerns with our accommodations or misunderstandings regarding resort fees. Our team is always here to answer any questions you may have. Thank you for being a loyal guest, and we hope you will consider giving us another opportunity to serve you in the future.Sincerely,Guest Services Manager

10/10 Excellent

richard

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Aloha Richard,Thank you for taking a moment to write a review. We are honored to learn you enjoyed your stay with us. We appreciate you choosing Hilton Hawaiian Village and look forward to welcoming you back again soon.Sincerely,Guest Services Manager

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe and quit place
Stayed 5 nights in May 2024
Response from General Manager on May 10, 2024
Aloha Gor,We're so happy to know that our safe, quiet accommodations left a positive impression on you and that you had a great time with us overall. Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,Guest Services Manager

10/10 Excellent

Brett M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

julieta m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaping, the beach is just beautiful, safe blue clear water, white sand, you have all shopping, I really enjoyed the convenience, location
Stayed 3 nights in May 2024
Response from General Manager on May 10, 2024
Aloha Julieta, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the beauty and ambiance of our beach at Hilton Hawaiian Village. We appreciate your kind words about our location and convenience. We hope to welcome you back for another memorable stay in the future!Sincerely,Guest Services Manager

10/10 Excellent

Joanne

Stayed 5 nights in Mar 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property and will be back in the future. Glen at the front desk was helpful in checking in early- very friendly and quick! The room was great and service all around was great!
Stayed 6 nights in May 2024
Response from General Manager on May 10, 2024
Aloha Brittany,Thank you so much for choosing to stay with us at Hilton Hawaiian Village. Your comments are very much appreciated and we will be sure to share your compliments with Glen, as they are sure to make their day. Hopefully you visit us again next time you are in the area. It was a pleasure hosting you.Sincerely,Guest Services Manager

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness
My room had cockroaches! NOT GOOD!!!!!
Stayed 7 nights in Apr 2024
Response from General Manager on May 13, 2024
Aloha Laura,Thank you for notifying us of your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Sincerely,Guest Services Manager

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the dining options, garden, all their pools. Our room was great. The only thing was not so great is the beach, some of its parts has rocks, the sand is not soft.
Stayed 5 nights in Apr 2024
Response from General Manager on May 10, 2024
Aloha Oksana,Thank you so much for your five-star rating and review. We love hearing that you had a great time with us and enjoyed our beautiful, engaging property and comfortable rooms. We appreciate your feedback, and we hope you will visit us again for another unforgettable beach getaway at Hilton Hawaiian Village.Sincerely,Guest Services Manager

8/10 Good

Ryan David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Faculties like bathrooms are in need of repair. Multiple stalls did not have working latches. Loud pipes when taking a shower.
Stayed 4 nights in May 2024
Response from General Manager on May 10, 2024
Aloha Ryan,Thank you for your valuable feedback. We appreciate your input about our bathrooms and will share that with the appropriate team members. Hopefully, you enjoyed your stay overall. We'd love to welcome you back soon!Sincerely,Guest Services Manager

4/10 Poor

Ashneel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible service, all employees were rude and unhelpful. Location is great as your right on the beach! I won’t be staying here again as I believe there are way better options for what you pay for.
Stayed 4 nights in May 2024
Response from General Manager on May 10, 2024
Aloha Ashneel,Thank you for providing your review. We are happy to hear you enjoyed our location on the beach. It is disappointing that your experience with our staff was not what was expected. We take guest satisfaction seriously and this will be reviewed with our team to prevent future issues. We wish you safe and happy travels.Sincerely,Guest Services Manager

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Susan

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The HHV grounds are beautiful BUT the hotel needs a bit of TLC. It is very dated. Also the amount of trash on the grounds is unbelievable. I was in Oahu for 10 days and the lack of trash recepticles was mind blowing.
Stayed 9 nights in Apr 2024
Response from General Manager on May 10, 2024
Aloha Susan,Thank you for your review. We're delighted our idyllic setting was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. However, we regret that you were not fully satisfied with your stay. Your feedback will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating. Sincerely,Guest Services Manager