Holyoke Vacation Packages

Just Ok - Great location near the TD Garden so that was great for our plans. Parking felt unsafe in a garage down the street that was suggested and added to our bill. Room was small but comfortable and quiet. Major issue with safety when we returned at night - 2 provocative females were hiding in lobby and bothered us to use our room key to use a bathroom - did not like the NO answer we gave them and it felt very gross honestly - no person at desk at 10:30 PM and was told to email my concern when I spoke to person at desk upon check out. I did email and received a very lame response with no offer to make it right such as money off or a comp stay for future. There are better places in the area with better customer service and safety

Best hotel ive ever stayed in.

I went to raffles Boston for fiancés birthday and I called a week ahead to get the room decorated for her special day and when I showed up the room was not decorated, I then called and said they didn’t decorate the room like I asked so they asked if they could come up during dinner and decorate so I agreed. When we returned from dinner the room was “decorated”, the sign was hanging off the ceiling and decorations taped poorly and just looked awful. Very disappointed considering this is a expensive 5 start hotel

Great location within walking distance to many of Boston’s best spots including Faneuil Market, North End “little Italy,” and more! The hotel staff were welcoming and kind during our visit, and our room was well kept. No complaints.

Excellent experience- clean and very helpful staff