Holyoke Vacation Packages

The Charles Hotel exceeded expectations on every front. The rooms and common areas were spotless, and the amenities felt genuinely upscale. Staff were accommodating and allowed us extra time to check out, which made the end of our stay stress-free. On-site parking was a huge plus, and the location couldn’t be better — just steps from Harvard Square, with great restaurants and shops within easy walking distance. Highly recommend for anyone visiting the area.

We were first greeted by Andrew who was so welcoming and knowledgeable. Suprisingly we were upgraded to a corner room on the 16th floor...so beautiful! Then we were escorted to the room by Chad who gave great tips on how to navigate the elevators and the room. We stayed a week and took advantage of the awesome location, great restaurants (Street Bar and Contessa). The library room had coffee with pastries in the morning and treats at night...we loved out stay and would come back in a heartbeat!

Great location and very helpful staff

Er love it, we have stayed there a few times, great location

There are too many negatives to comment on but here are a few. The fact that this hotel was rated 9.2 on Expedia is an absolute joke. On top of the poor quality, the room was more expensive than any hotel I have ever stayed in whether it was the Four Seasons in Maui or the Mandarin Oriental in London or San Francisco. Some examples: - The hotel is nowhere near the beach or town. Make sure you understand that. - The pool was empty. - The showers near the pool (for cleaning up after the beach) only had cold water. - One of the few nice amenities of the hotel was free bicycles. The seats did not move on them and they had virtually flat tires. - The pipes in other rooms sounded like the roar of an engine. - the grout in the bathrooms had signs of mold. Make no mistake - this is not a high end hotel. It is an Extended Stay with exorbitant prices.