Hocking Hills State Park Tours and Activities

Nice place - But Be Prepared for Management Challenges Overall , the accommodation was lovely. The apartment itself was clean, quiet, and well-equipped with everything I needed. I felt comfortable and safe during the day, though I’d be a bit cautious about going out after dark. If you’re looking for a peaceful and well-maintained place to stay, The Abbey delivers. However, there’s a caveat: Barsala, the property management company, is incredibly unresponsive. As long as you don’t need to deal with them, you’ll be fine. If anything goes wrong, prepare for frustration. I locked myself out, and despite reaching out to them, Barsala acknowledged my problem and then ghosted me and would not respond to Saundra. Expedia customer service finally got them to respond hours later. Speaking of Saundra—the bright spot of my stay! She was professional, empathetic, and went above and beyond to solve any problems that came up. Without her, I’m not sure how long I would have been stuck outside. Another issue to note is the poor communication from Barsala’s team. I called at 3 PM to see if I could check in early, and was told they’d call me back. They never did. This is a very late check in time don’t expect flexibility. In summary, while the accommodation itself was great and Saundra was fantastic, Barsala’s management is a serious weak point. If you’re self-sufficient and don’t anticipate needing much help, The Abbey is a solid choice. Just cross your fingers that nothing goes wrong

The beds were very uncomfortable, not up to Westin Heavenly mattress standards. I don’t think they were this mattress. I had an issue with the valet company, one of the drivers must have had an ink pen in their pocket because there was ink on my white leather seat. The valet company resolved the issue but I’m still dealing with a credit to my credit card. Very friendly staff and easy to get to.

Communication was a bit lacking, they picked up after I called 4 times when the code to the front door wasn’t working. I also emailed but got a response pretty late, and by that time someone already let me in the door. Code to the room also took a few tries to work. I entered the same code a couple of times for it to actually open. Property itself was good! Relatively clean with a full kitchen, mainly it’s just the communication that was lacking.