Hildene Tours and Activities

The room was nice and clean, the showers were hot and the bed was very comfortable. Staff was helpful and quick to check me in/out when I approached them.

Can’t beat the convenience to the airport. The staff is always pleasant and helpful. Have stayed here the night before an early flight many times.

We arrived on 7/14 stayed until 7/18 . One room the air conditioner ran so loud we couldn’t hear each other . Asked twice to have it looked at . No one available either days . Poor staffing , but very friendly.Outside seating area was in disarray damaged and dirty . Top floor on the back side has two HUGE hornet nest on is attached to the actual window of the room . Expedia stated there was an outdoor pool that in fact was not true . Our overall stay was relatively basic and clean for the most part . I will however never book through Expedia again. As I was charged astronomical third party fees . We went to Saratoga for a concert . We are older women and I expected to be treated as such . Maybe that’s a compliment . My suggestion is that the CEO needs to pop in and catch what staff you do have doing something right . I believe they are doing their best with what little staff they have to work . And take care of the outside as well as the inside with both kept in mind . Had I pulled in the back and saw the hornet nests I would have never stayed . Breakfast needs to go until 9:30-10:00 am it’s not accommodating to all guests. Other than those fixable items we enjoyed our stay and had fun !