Dear Ahmed,Please can you tell us more about your disapointment ?We understood that you booked by mistake only one room instead of two but this was solved on spot as we were not full..Waiting for your reply,Sincerely,Marion, front office manager

Chère Melanie,Merci beaucoup de nous partager votre satisfaction.A très bientôt,Marion, cheffe de réception

Dear Amy,Thank you very much for your positive feedback and compliment. We will share it with all our team.Sincerely,Marion, front office manager

Cher Emily, Merci beaucoup de nous partager votre satisfaction suite à votre séjour. A très bientôt, Marion

Dear client, Thank you to take the time to write us further to your stay. We are sorry to learn that the room was not as you expect. For your futur stay, we will give you a room with a view on the garden. If you prefer to have a fridge, you will be able to book a privilege room wher eyou will finde a fridge, a Nespresso coffe machine and bathrob. See you soon, Sincerely, Marion, front office manager

Cher client, Nous vous remercions d'avoir pris le temps de nous partager votre satisfaction suite à votre séjour. N'hésitez pas à nous en dire plus afin d'améliorer nos services. A bientôt, Marion, chef de réception

Dear client, We thank you for your positive feedback and hope to see you on your next trip in France. Sincerely, Marion Front office manager

Dear Anan, Thank you for your feedback. We are pleased to learn that you enjoyed your stay. Sylvie, Zoe and Ophélia welcome you for breakfast from 06.30 to 10.00 and until 11.00 on week-end and bank holidays. We are looking forward to seeing you again. Kind regards,

Dear Anonymous, Thank you for this feedback. We will share your comments with all the staff. We are near Ouistreham port, at 15 minutes by car. Kind regards Virginie, Accomodation Manager

Dear Ian , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Too much air conditioning can make the room humid or cool. We are located north-east of the ring road between Caen and the sea, it is ideal for all the visits to make in our beautiful region. We made a point with the reception staff to best accommodate all our guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The bar is open from 6.30am until 11.30pm, you should have been served by our barman. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

216/5000 Hello colin on We are delighted that your stay went well Virginie and her team welcome you every day 24 hours a day. We are located between Caen and the sea ideal for visits to the landing beaches See you soon Jérome General manager

Hello David We thank you for your comments We are located 10 minutes from the landing beaches, downtown Caen and the Memorial of Peace. The ferry of Ouistréham is 15 minutes ideal for a first or a last night in France. See you soon

Hello A Thank you for taking the time to send us your comment We are located between Caen and the sea 10 minutes from each. Virginie and her team welcome you every day 24 hours a day. In front of the hotel is the private and secure parking for your vehicle. See you soon Jérome General manager

Hello Barbara Thank you for sharing your stay on this site. We are sorry for the inconvenience you encountered during your stay. For wifi we put ourselves in contact with our supplier for this malfunction. On our site the photo with the Nespresso machine is good for the privilege room. If you book a classic room it is a tray of courtesy that you will find available. Breakfasts are charged throughout your stay. If you do not take them, they will be removed automatically. The attitude of the person in reception at the time of your departure is not normal. We will review the check-out process with the team members. Be assured that corrections will be made as a result of your comments

265/5000 Hello Anonymous We are happy that your stay has gone well. We are located between Caen and the sea 10 minutes from each. It is ideal to visit the coastal towns like Honfleur, Deauvile, Cabourg, Mont St Michel and the landing beaches See you soon

Hello Thank you very much for your comment We are delighted that your stay has gone well Virginie and her team welcome you every day 24 hours a day. They advise you on the visits that you can make during your escapade in Normandy During the summer season our restaurant "Le restau d'à côté" is open every evening until 22h See you soon Jérome General Manager

Dear William, We thank you for your feedback comments and of course we will share them with all the staff. So you can thank them. You are our best tourist "Head of Agency" that we could hope for. Many thanks Jérome General Manager

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

Hello Mark, First of all we thank you for your stay and your comments. You have the opportunity to make a "good start" for the day by coming to enjoy the breakfast buffet, served by Sylvie or Ludivine every day from 6.30am to 10am and 11am on weekends. We will see you soon on your next visit to Caen Jérome

Thank you for yours comments

We should have informed you

Thank you for your comment

Thank you for having taken the time to give us your views on your stay in our hotel

Thank you very much for your comment

Thank you for your visit

Breakfast is not included in the room price

It's clear

We are located 10 minutes from downtown Caen and the landing beaches

Thank you for your comments

Thank you for your comments

We have made renovations to the restaurant and have not changed anything at breakfast

We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte De Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for your stay and your comment

We look forward to welcoming you again

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have a

We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte De Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable Stay A quick overnight stay, room very good, comfortable bed and facilities. Breakfast was okay. Reception staff were absolutely brilliant, their assistance to our plight was exceptional and I can not thank them enough. I just wish I got their names to write a resonal recommendation and thank you.