2/10 Terrible
Carissa
Travelled with family
Jan 23, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Before we came up, we called and asked if the amenities like the indoor pool and spa were functioning and was told they were. We arrived on a Saturday to a broken handicap ramp and a closed office and directions to the box with our room key and instructions that if we have more than one vehicle we had to call and register the car with the office and park in a certain spot. We never heard from anyone but luckily our second vehicle didn’t get towed. Everything was very outdated and the bathtub jets did not work. We went to the indoor pool where that ramp was closed off/rotted away too. The “heated” indoor pool was like cold bath water. The jacuzzi was out of order. We went to the game room and everything there was out of order and broken. We reached out to management several times and never heard back. We called Expedia to ask for help and was told the office staff flat out refuse to make this right. Their answer was that we didn’t call - but we left a voicemail the first night and then Monday (when we checked out) was Christmas Day and no one was working. I absolutely would never stay here again.
Carissa
Stayed 2 nights in Dec 2023