Search Guest Houses in Heaker from CA $130

"This was our first time staying at a Royal Sonesta. Our first impression was not good because staff checking customers in was most unhelpful and provided no information. I paid extra for a “corner room” and the pictures on the website show windows….I got the view of an ugly wall. I inquired about a high floor and was told that ‘the room they gave me was all they had left’ which I find very hard to believe because the hotel and parking garage were quite empty. I paid extra for parking and the breakfast buffet and received no information about either. I messaged the hotel and got a very friendly call from management that gave me what I needed and even offered a perk which was very kind but we weren’t looking for anything other than details of our stay so we didn’t partake in the offer but it was a very nice gesture. The hallway outside our door was very dirty. The room itself was clean enough but the air never got cooler than 70° and we sleep with it much cooler than that at night so we were hot and uncomfortable. The best thing about the stay was the breakfast. Not only was the food great, the staff was FANTASTIC! They were very friendly and extremely accommodating. Our waitress was Alma A and she was the best! Overall, I’d say the stay was just “ok” but I had high hopes of it being a new place that we’d want to return to. We may return for the breakfast but probably not for another nights stay. "

"Nice people and clean room"

"Clean rooms and good ambiance in the bars"

"I was treated very poorly "

"The lobby was beautiful. Flooring was difficult to move luggage. Rooms were very dated in the 80's fashion. Linens were wonderful. Koi ponds were a big hit with the families."

"Hotel rooms were outdated and old. Roaches in the bathroom. Elevator sounds like it is going to snap at anytime and the weed smell was HORRIBLE. "

"Loved the aesthetic of the hotel entirely and the staff was very friendly and very helpful"

"Well run property. Parking garage is difficult to find, hard to navigate, and feels scary—all of that for $30 per night!"

"The manager and front desk staff were all very nice and helpful. The room itself and the free breakfast were both great as well! The bartender, however, was inappropriate and unprofessional to a coworker (not working in the bar) as well as to other guests waiting to order. Instead of attending to the customers (there was no one in the bar area with a drink in hand on 3 different occasions), he continued his obnoxious behavior for quite a while so my husband & I sat there in disbelief patiently waiting but ended up leaving. We grabbed a drink elsewhere, which was very disappointing because the main reason that we picked this property was because we enjoy having a drink in the evening, so we were looking forward to the bar amenities. This might seem frivolous, but we had even called the property before booking our room to confirm the bar would be open and their service hours. "