Reception
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Reviews of The West Hotel & Spa

4 out of 5
The West Hotel & Spa
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 39 reviews" "
Rating 8 - Good. 9 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Employees are so nice. Very helpful and always have a smile.
Stayed 2 nights in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is a great location in the Old Quarter. We have been to Hanoi many times and I think this has been my favorite hotel. Ms. Linh was amazing. She was so helpful with anything we needed and very sweet. She helped us book a trip to Sapa that we really enjoyed. We will definitely be staying at The West again in the future!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Haki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! So friendly and helpful! Great breakfast! Great laundry service. The toilet would "girgle" off and on and splash water all over the toilet seat.
Stayed 1 night in Mar 2024

6/10 Okay

Desire

Travelled with family
Liked: Staff & service
Good location, excellent staff (Mike help us a lot), cleaning is ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff very helpful and supportive. They went out of their way to help us when our plane was delayed and to make us feel comfortable during our stay.
Stayed 1 night in Feb 2024
Response from Daisy on Feb 28, 2024
Dear Michelle,Thank you for taking time to provide us with your valuable feedback. Your helpful comments are much appreciated, and your feedback will help us to continually improve our services. We wish you have a memorable trip in Vietnam and we look forward to welcome you back in the near future.Best regards,The West hotel & Spa team.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staffs
Stayed 2 nights in Feb 2024
Response from Daisy on Feb 28, 2024
Dear Shawn,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to seeing you again.Best regards,The West Hotel & Spa team,

10/10 Excellent

Quynh Hoa, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk customer service is very polite and helpful to assist us finding restaurant.
Stayed 3 nights in Jan 2024
Response from Daisy on Feb 28, 2024
Dear Ms. Quynh Hoa,Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!Best regards,The West hotel & Spa

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Ha Noi it was crazy good. Very busy streets but shopping and dinning was very affortable, Hotel was clean and work well for my family of 4.
Stayed 3 nights in Jan 2024
Response from Daisy on Feb 28, 2024
Dear Mr. Bill,Thank you for taking the time to share your valuable feedback with us. While we’re happy that we could provide you a pleasant experience during your stay.Hope to see you again.Best regards,The West Hotel & Spa team,

10/10 Excellent

Brayden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.
Response from Daisy on Feb 28, 2024
Dear Brayden,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.Hope to welcome you again.Best regards,Hotel team.

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
HANOI JANUARY 2024
Nice hotel in the old quarter and actually on the street where the night market. Staff were very helpful and friendly. I booked a car with the hotel from and to the airport. Good price and excellent service. And last night I came back to my room to some snacks and a thank you card from the hotel!
Stayed 3 nights in Jan 2024
Response from Daisy on Mar 1, 2024
Thank you very much for taking the time to write such a great review following your recent stay with us at The West hotel & spa . Thank you for your heartfelt comments about the team, it means a lot to us.Thank you again for sharing such a positive review. I do hope we will have the opportunity to welcome you back soon.I look forward to welcoming you back soon!Best RegardsThe West hotel & spa team

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convient location
Stayed 2 nights in Jan 2024
Response from Daisy on Feb 28, 2024
Dear Graham,Thank you so much for your love! It was such a pleasure to have you at our hotel, and it is delightful to know that you have enjoyed our services so much!We would love to welcome you back to our hotel one day! Sincerely,Hotel team.

10/10 Excellent

Kevin

Travelled with partner
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and money.
Good location. Very convenient to old quarters food and shopping. Staff very friendly and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location and Good price
The Staff were wonderful. They even help carry your luggage to the room. Breakfast was delicious. All you can eat and they can pre-packed it if you need to leave very early for your trip or you can even eat after the breakfast is closed. Loaction is right at the heart of happening, shopping and food. Very convenient. Highly recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff very friendly and efficient. Even prepare take away breakfast for us when we need to check out early. Very good location. Walking distance to everywhere.
Stayed 1 night in Dec 2023

8/10 Good

basy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place to stay in Hanoi. Location is fantastic in the heart of the old quarter, rooms are really nice, spacious, comfy and clean. Staff are great, especially those on the front desk. Always keen to help with directions, taxis, etc. Fully recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lay Khim

Stayed 2 nights in Nov 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfull and easy to talk to,great breakfast
Stayed 3 nights in Nov 2023

2/10 Terrible

Jason

Stayed 4 nights in Nov 2023

10/10 Excellent

James, Richmond

Stayed 1 night in Nov 2023

10/10 Excellent

E-Lyn

Stayed 1 night in May 2023

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the hotel. The staff (especially Viet) were extremely helpful and graciously stored our luggage on-site when we were on a multi-day tour. We woukd stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Thu Huong, Vancouver

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close to Hoan Kiem Lake. Lots of food and shops around the area. The Night Market is in front of the building on weekends. Love their friendly and helpful staff. The food selection was the same for the four breakfasts we had. Overall, good value.
Stayed 5 nights in Nov 2022

8/10 Good

Andrea

Stayed 3 nights in Dec 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Hanoi
We spent 2 nights, then we were in Sapa for a night and then had another night reserved on our return. On the way back from Sapa the hotel contacted us and said they had a problem and had booked us into their sister hotel "The Golden Rooster". This was a real bother as they had to transfer the bags we had left etc. In the West hotel we had a nice 3 person room (single and double bed) with a window. Room was clean with enough room for the three of us (adults). Everything worked fine: AC, lights, hot water, fridge. Breakfast was fine with plenty of food - maybe a bit crowded. Reception was friendly and the location is good near the market, street food and lake. They stored our big suit cases for us while we were in Sapa for free. We would stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel um die Stadt zu erkunden. Unser Zimmer war sehr leise obwohl das Hotel mitten in der Altstadt liegt. Das Personal war super freundlich und hilfsbereit.
Stayed 4 nights in Sep 2023

8/10 Good

Sean, Taipei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
打掃算乾淨。但浴室邊角有些發黃，如果漂白處理會更好。
Stayed 2 nights in Sep 2023

8/10 Good

Frédéric

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023