Dear Mr. Willie, We very much appreciate your comments regarding your stay at the Pullman Hotel Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Tran Thang Front Office Manager

Dear Mr. Kean Seng, We very much appreciate your comments regarding your stay at the Pullman Hotel Hanoi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Tran Thang Front Office Manager

Dear Valued Guest, Thank you for your great feedback about our hotel facilities and services, especially about our team members. I will share your nice comments with the whole team and I am sure they will be delighted with your compliments. Thank you again for your kind feedback and we hope to see you back very soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Chia Howe, Thank you for having chosen Pullman Hanoi and for your great review. We are delighted to know that our hospitality met your expectation. Your positive feedback is a great motivation for the whole team to continue providing a superior service to our customers. Thank you again for your feedback and we look forward to welcoming you back soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for having chosen Pullman Hanoi and for taking the time to give us a feedback. We hope to have other opportunities to welcoming you back to Pullman Hanoi soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear RAJESHA, Thank you for choosing Pullman Hanoi and for your great review. We are delighted to know that our hospitality met your expectation. Your positive feedback is a great motivation for the whole team. Many thanks again for your great feedback and we hope to see you back very soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Manuel, First of all, I would like to thank you for having chosen Pullman Hanoi for your recent stay. It was a pleasure to have you with us. We are really sorry for the issue of the cockroach in the room as well as the inconvenience of the bathtub and shower. We have taken note your feedback and will surely work on those areas of improvement. Please accept our sincerest apologies for that. Thank you again for your feedback. We hope to have another opportunity to welcome you back in our hotel in the near future. Kind regards, Nguyen Thi Than Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for taking the time to review our hotel. We hope to have another chance to welcome you back to our hotel in the near future. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for taking the time to give us a feedback. We are really sorry to read that our hospitality could not cover your expectations. Your feedback regarding the room status and the bed bugs has been brought to the attention of the Hotel Management. However, in order to take appropriate actions to fix all issues, we appreciate if you could email us more details of the happening for our further follow-up. Please accept our sincere apologies for the inconveniences caused to you. Customer satisfaction is very important for us and we always listen to all constructive feedback from our clients to improve our service quality. Finally, we are glad to read that you were satisfied with our breakfast and staff in the restaurant. This kind of comment is very motivating and I am sure that our staff will be delighted by your kind words. Again, thank you for your time writing us a feedback. We are always at your disposal for any suggestion you would like to share with us. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, First of all, we would like to thank you for having chosen our hotel for your recent stay in Hanoi. We are very sorry to read that our hotel facilities and services could not meet your expectations, especially the issues with the bathroom and wet carpet that made you disappointed and I would like to apologize for that. Your comments have been forwarded to our Executive Housekeeper for a further follow-up and to be sure that the room condition must be up to the standard before our guests check in. We thank you for your constructive feedback and we hope to have another chance to welcome you back to Pullman Hanoi in the future. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for your great review. It is our pleasure to know that you have been satisfied with our hotel services. Your positive review will help us with our continuing effort to improve the service quality. We look forward to welcome you back to our hotel soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear DAVID, Thank you for having chosen Pullman Hanoi for your recent visit to the Capital of Vietnam. We are very sorry to know that your experience was not good as expected. Your feedback has been brought to the attention of the Hotel Management and please rest assured that we will take necessary actions to fix all issues. Please accept our sincere apologies for the inconveniences you suffered. We thank you again for your feedback and hope to have another chance to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Phan, First of all, I would like to thank you for having chosen Pullman Hanoi for your recent stay. I also thank you for taking time to write a feedback regarding your experience with the service provided by our Sales Manager. In order to take appropriate actions, I would be pleased to get the details of the happening. Please accept our sincere apologies for any inconvenience you suffered. Once again, many thanks for your feedback. We remain at your disposal for any suggestion you would like to share with us for our further improvement. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Andrew, I am very sorry to read that you had an unpleasant experience upon arrival. Please note that the service provided at our Reception is not the standard that our connectors have been trained and requested to provide to our customers. Actions have been taken to fix the issue and to avoid a similar situation happen again in the future. Please accept our sincere apologies for the inconveniences you suffered. Thank you once again for your kind feedback and we hope to have another chance to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for your great review. We are delighted to know that you have been satisfied with our hotel facilities and services. Your positive feedback will help us with our continuing effort to improve our services quality. We look forward to serving you again in Pullman Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for your support to Pullman Hanoi. We are glad to know that you had a pleasant stay with us and you were impressed by our friendly staff. I will share your comment with the whole team and I am sure they will be encouraged by your remarks. Thank you once again for taking the time to share your experience and we look forward to welcome you back soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for your great review. We are delighted to know that you were satisfied with our hotel facilities and services. Your positive review will help us with our continuing effort to improve the service quality. Thank you again for your feedback. We look forward to welcome you back to Pullman Hanoi in the near future. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Amy, Thank you for having chosen Pullman Hanoi for your recent stay in Hanoi. It was a pleasure to have you with us. We are glad to know that you overall enjoyed your stay with us and you liked our room, food and service. However, I am sorry to read that the bathtub was not convenient for you. I have shared your comment with the Hotel Management Team and we are now finding a solution for that. Please accept our apologies for the inconvenience you suffered. Thank you again for your feedback. We hope to have other opportunities to welcome you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for your review. We are glad to know that you overall liked our hotel. Your positive feedback will help us with our continuing effort to improve the service quality. We look forward to welcome you back to Pullman Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear William, Thank you very much for having chosen Pullman Hanoi and for your great review. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Our principal aim is to give you our best service and make your stay unforgettable. Your positive comments will support our aim to deliver exceptional service and to create treasured memories for all guests. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, First of all, on behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. I also thank you for taking the time to give us a feedback which will help us with our continuing effort to improve our service quality. I have shared your feedback with all concerned departments and we are now working on the areas of improvement you mentioned. Once again, many thanks for your feedback. We hope to have other opportunities to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi. It has been a pleasure to have you with us. We also thank you for taking the time to review us. We hope to have other opportunities to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Jesse, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. We are delighted to know that you had a pleasant stay with us and we appreciate your feedback. We thank you once again and look forward to welcoming you back to Pullman Hanoi soon. With best regards, Nguyen Thi Thanh Binh Guest Experience Manager