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Reviews of Quincy Inn and Suites

2 out of 5
Quincy Inn and Suites
224 N 36th Street, Quincy, IL

Reviews

7.0

Good

Rating 10 - Excellent. 217 out of 850 reviews" "
Rating 8 - Good. 260 out of 850 reviews" "
Rating 6 - Okay. 165 out of 850 reviews" "
Rating 4 - Poor. 116 out of 850 reviews" "
Rating 2 - Terrible. 92 out of 850 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Julia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a swimming pool and need to sever breakfast and the worker were not nice to customers
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your review!

6/10 Okay

Roger Cindy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was just ok...
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your feedback

6/10 Okay

Bill

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. However, we would love to know what we could improve on to change your 3 star to a 5. It was a pleasure having you as a guest and we hope to see you again in the future!

10/10 Excellent

Mckenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your review!

4/10 Poor

Benjamin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is literally falling apart. Many of the windows were shattered making parking spots a careful choice. They had lost all reservations a month ago so had to take the closest available room. Seemed as though many people were living in the hotel. Cheap, but not worth it.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your feedback. We apologize for the issue on reservations during our switch to a new system. However, I’m more concerned on the shattered windows you’re speaking of. We have one that is broken on the inside up on 3rd floor from moving furniture, but no others. And it especially doesn’t pose a safety threat to anyone or cars.

8/10 Good

Crystal

Travelled with family
It was fine
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your feedback

2/10 Terrible

Amanda

Disliked: Staff & service, property conditions & facilities
We had no heat.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your feedback. We are sorry to hear of the issue you encountered during your stay. Please rest assured that the issue has been addressed and corrected.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Been here before. Convenient for our purposes.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 22, 2024
Thank you for your review!

6/10 Okay

Tom

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Thank you for your review!

4/10 Poor

S minnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff was very nice and the beds were comfy, but we didn’t get maid service. We had to ask for extra towels. Also the TV never worked. We asked several times about the tv and the front desks person said it was the weather. Nope that wasn’t it. We didn’t have any weather. I will not stay at this play again.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Thank you for your feedback. We apologize with the issue regarding your TV. We will take a look into this to ensure there are no future occurrences.

10/10 Excellent

Eric M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Thank you for your feedback! We are glad to see you enjoyed your stay.

10/10 Excellent

Connie

Stayed 1 night in Nov 2023
Response from General Manager on Jan 7, 2024
Thank you for your review!

2/10 Terrible

Red cross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bxndn
Stayed 1 night in Nov 2023
Response from General Manager on Jan 7, 2024
Hi Destiney, we are sorry to see that you did not enjoy your stay. We would love to know how we could improve our rating and ensure a better stay.

2/10 Terrible

kiera

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I've ever stayed in. The floors and comforter were dirty. There was no battery in the smoke detector. I was gaging on cigarette smoke all evening. As soon as I opened the door from inside the room, all I smelled was smoke from the room right across the hall. I'm guessing that was the reason the smoke alarm battery was removed. Do not stay at this hotel. Spend a few extra bucks and stay somewhere else. I chose the cheapest place because I was only staying a few hours but I regret that choice immensely.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 7, 2024
Hi Kiera, we apologize for the issues you encountered during your stay. Rest assured, we have dealt with the issues noted to prevent future occurrences. We hope you give us another chance if you ever find yourself back in Quincy.

6/10 Okay

paul

Travelled with group
Disliked: Amenities
no room service on second day of the stay. we had to get towels from front desk to shower.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback. We apologize for the issues you encountered with room service. I will speak with my housekeeping staff to ensure this doesn't persist.

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled horrible both in the elevator and in the room. Had to go buy air freshener in order to be able to stand to be in the room. Halls were dirty with trash bags sitting around at all hours, not just while room service was cleaning. There were hairs in the sheets and in the bathroom. Bathroom sink did not drain. Fridge in the room did not work. Office chair at the desk in the room and the chair in the room had rips and tears in them. Ratty looking.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Hi Ryan, I apologize for the issues you encountered during your stay. I will speak with my staff to ensure the issues get corrected and don't persist.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and pleasant. The negative was that the refrigerator made annoying noises all night. The sink drain was slow draining. The shower water temperature was impossible to regulate; it was extremely hot or cold.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback! We will address the issues noted. We hope to see you again in the future if you ever find your way back to Quincy.

6/10 Okay

Manuel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your review

4/10 Poor

Patricia

People smoking in rooms, smelling it in halls and ac didn’t work properly.
Stayed 6 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Hi Patricia, we apologize for the issues you encountered during your stay. Please rest assured that we have addressed the issues noted to ensure they don't persist and are corrected.

6/10 Okay

Kristy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty, smelled horrible.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Hi Kristy, we apologize for the issues you encountered during your stay. Please rest assured that we have addressed the issues noted.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your review!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The shower didn’t work well
Stayed 1 night in Nov 2023
Response from General Manger on Nov 21, 2023
Thank you for your review. We apologize with your issue with the shower.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service
No frills, basic hotel. Little noisy but staff are super nice and rooms are clean.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback! It was a pleasure having you as a guest.

4/10 Poor

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Noise
Was very noisy inside and outside making it difficult to sleep.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Hi Gene, we apologize for the issues you encountered with noise. If issues like that arise, please reach out to our front desk staff so they can assist the best way they can to ensure you enjoy your stay.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to rest and recharge
Clean grounds nice accommodations Central located easy check-in quiet spot.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your review! It was a pleasure having you as a guest.

8/10 Good

Colton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your review!

6/10 Okay

DENNIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for your review

6/10 Okay

Darryl Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for your feedback!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Very reliable safe place to have a small child’s birthday party. I will recommend
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for your feedback!

6/10 Okay

Sean, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service
I'd stay again as one of the affordable hotels in Quincy, but it's definitely a disappointing experience to stay here. Marijuana and cigarettes smells abound in hallways, and pet urine smell in the room. The room is reasonably clean yet worn and stains can be found. Quiet enough though there are sounds of traffic from the street. Several restaurants and Hy-Vee nearby, literally next door. No breakfast included. Shower is good and bed is comfortable.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for your feedback. We have addressed the smells noted to ensure future occurrences are not a problem.

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy in and out. Room was adequate, nothing fancy.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for your feedback!

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for your review!

4/10 Poor

Kathy

Travelled with partner
Disliked: Amenities
The refrigerator didn't work and we had no towels in the room.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
We apologize for the issues you encountered in your room. Rest assured, we have spoken to our housekeeping staff about properly stocking rooms as well as replacing the fridge.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overcharged
When I booked it said I was gonna have a rate of $79 and when I got here they charged me $150. Tv didn't work AC was junk This place was in no way worth $150
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
We apologize for the issue you encountered with your reservation. I have issued a refund for the extra amount charged.

6/10 Okay

Donna

Disliked: Amenities
I was thankful for an inexpensive place to stay. There seemed to be some intimidating people hanging around outside that concerned me a little.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 11, 2023
Thank you for your feedback

2/10 Terrible

Kirsten

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. There were cigarette burn holes in the comforters and the room smelt like a dirty fish bowl. When we advised the hotel staff of the condition of the room, they simply replied “ok”. Would not recommend.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
We are sorry to hear that you did not enjoy your stay. We will address the issues noted.

4/10 Poor

crystal

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was nice but did not have the breakfast and did not look like on the pictures we saw
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for your feedback

6/10 Okay

Kimber

Liked: Cleanliness
Disliked: Amenities
Nothing
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
My room had no light bulbs and the refrigerator did not work. Towels had streaks of dirt in them. Bathroom floor was very sticky. Window did not have a screen.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your feedback. We apologize for the issues you encountered. Rest assured, our maintenance crew has been working diligently to correct the issues noted.

2/10 Terrible

Kanisha

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was very dirty n unsafe windows broken no smoke detectors working all missing n broken blood n hair n smoke holes on all linen n chairs are broken wit wood n medal exposed hair n sink n toilets linking water n the whole hotel has mold n mildew n smells horrible n hard to breathe n sleep n owner Shi Patels knows bout all these issues he offered a credit n I paid for king size room it was very unsafe for anyone
Response from General Manager on Sep 26, 2023
Thank you for your feedback. We apologize for the issues you encountered during your stay. Rest assured, our maintenance crew has been working diligently to fix the issues noted.

8/10 Good

jo ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your review!

4/10 Poor

Alicia Alexis

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel hallways reaps of cigarette smoke, not good for someone with allergies, staff was sampling vapor behind the front desk. In a good nite, Staff was polite. The Hotel looks like a fancy motel. It definitely should not be call Quincy Inn and Suites. Quincy Motel is more fitting. Disappointing stay, glad it was only one night
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 29, 2023
We are sorry to hear of the problems you encountered during your stay. Rest assured, we are taking the steps to ensure this doesn't occur in the future.

8/10 Good

James

Travelled with family
Was a decent place to stay for the night. It was supposed to be non smoking and you could smell cigarette smoke in the hallways. But other than that, I'd recommend staying there.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Thank you for your feedback. We are sorry you encountered a bad smell. Rest assured we are taking the steps to ensure this doesn't occur again in the future.

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told breakfast was included when I booked. When I arrived they said that it was no longer served.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Thank you for your feedback. Breakfast has not been offered at our hotel since 2020. I'm not sure who would stated we had breakfast, but we haven't advertised for it in a while.

6/10 Okay

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we had absolutely no hassle in terms of our reservation!! The clerk wes kind and professional. It took literally five minutes and we had our key to the room!! The thing that I noticed when I walked in the door was the clerks very large, bright smile! The room was clean and up to date. The other members of the staff did not disappoint either!! They were all friendly and helpful! I would choose this hotel when I return to Quincy. I have family there and I am four hours away. So it's a very good chance that I will be a repeat customer!! And I will promote your hotel to all of my friends and family!!!
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 29, 2023
Thank you for your feedback! It's always a pleasure to receive positive feedback. We look forward to seeing you again in the future!

6/10 Okay

margaret

Disliked: Property conditions & facilities
People out back of building all hours of the day
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 29, 2023
Thank you for your feedback. We will address the issue.

4/10 Poor

karen

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for your review.

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for your review.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for your review!