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Reviews of InterContinental Hangzhou, an IHG Hotel

4.5 out of 5
InterContinental Hangzhou, an IHG Hotel
Jiefang East Road No 2, Hangzhou, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 146 reviews" "
Rating 8 - Good. 45 out of 146 reviews" "
Rating 6 - Okay. 12 out of 146 reviews" "
Rating 4 - Poor. 3 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nian

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept hotel with high service level
The stay was excellent. The staff r friendly and helpful. They always give a welcoming smile. I would like to suggest that the hotel line their dustbin especially the one inside the toilet because some guests absent-minded discard their toliet paper there, leaving behind a urine smell. While being green, the current methos is just not sustainable.
Stayed 1 night in Oct 2023

10/10 Excellent

MARZOUQ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very unique place to stay! Me and my girlfriend stayed there for three nights and the hotel was super! The room so clean, the hotel so organized, and the service is one of the best that I saw for while, they are really helpful and nice, the pool is good also the gym, and last thing which is the most important, is the view , this hotel have special view on the River and the new town, we will come back! Thank you intercontinental
Stayed 3 nights in Oct 2022
Response from Frankson Lee General Manager on Oct 10, 2022
Thank you very much for your favourable comments on InterContinental Hangzhou and for particularly highlighting the great location with spectacular views and attentive service. The hotel is located on the banks of the Qiantang River, 384 spacious guest rooms all have floor-to-celling glass windows, guest can enjoy the jaw-dropping skyline or river views in a private relaxing time. We hope to welcome you back in the near future. Frankson Lee General Manager

10/10 Excellent

Eric

Stayed 1 night in Dec 2021

10/10 Excellent

Nan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great hotel to stay in Hangzhou city. Large Outlet in underground and easy access to subway
Stayed 1 night in Dec 2020
Response from Frankson Lee on Dec 23, 2020
Dear guest, thank you for your review of InterContinental Hangzhou. We aim to deliver the very best of experiences to all of our guests, and the facilities at the hotel provide a convenient access to the place where you want to reach. We all look forward to the pleasure of welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel
Nice hotel and good service
Stayed 1 night in Jul 2020
Response from Frankson Lee on Aug 6, 2020
Dear guest, thank you for taking time to share your comments with us. We appreciate that your kind comments about our hotel and team service we provide. We are extremely lucky with the unique exterior design-golden globe which make the hotel one of the city’s landmarks. Guests can enjoy scenic views of the Qiantang River from their rooms and enjoy a tranquil stroll through our serene garden grounds. We look forward to welcoming you back for another memorable stay.

8/10 Good

MIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, many choices
Stayed 1 night in Jun 2019
Response from Yolanda Li on Jul 4, 2019
Dear guest, thank you for choosing InterContinental Hangzhou. We really appreciate your valuable feedback of our breakfast. Fresh All Day Dining Restaurant, located on the fifth Floor, provide the buffet breakfast including western and Chinese classical dishes, but we also offer Hangzhou specialties for guest. Thank you once again and we look forward to welcoming you back again very soon! InterContinental Hangzhou

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Landmark of the city
amazing hotel with super nice staffs great location, so in love with local area cozy and good variation of breakfast
Stayed 1 night in Jun 2019
Response from Yolanda Li on Jun 20, 2019
Dear guest, thank you for taking time to share your comments. We are glad to hear that you had a good impression of the hotel right from the start. We are always committed to providing high-quality service in every detail. Hoping you will have an excellent and memorable stay at InterContinental Hangzhou. We look forward to welcoming you back again very soon! InterContinental Hangzhou

10/10 Excellent

Yu Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Hasan Furkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2019

10/10 Excellent

KUO HSUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的住宿體驗
非常滿意的住宿體驗。
Stayed 1 night in Dec 2018
Response from Yolanda Li on Jan 11, 2019
尊敬的客人，感谢您近期选择下榻杭州洲际酒店。很高兴得知您在酒店享受到了愉快的入住体验。我们一直致力于为客人带来个性化且贴心的服务。非常感谢您对此次入住的高度评价，我们倍感荣幸，我们会再接再厉用心奉上更为贴心优质的服务回馈于每位客人。期待有机会再次为您提供服务。杭州洲际酒店

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!!!!!
Stayed 2 nights in Dec 2018
Response from Yolanda Li on Dec 27, 2018
Dear guest, thank you so much for your review of InterContinental Hangzhou. We are pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. InterContinental Hangzhou

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and services
Stayed 2 nights in May 2018
Response from Yolanda Li on Jun 7, 2018
Thank you for taking the time to post a review after stay in InterContinental Hangzhou. We are pleased to know that you appreciated the service and food of our hotel, the aspects of our hotel those are preferred by many our guest. Your encouraging review will help us constantly improve our quality and service even further as we hope to exceed over and beyond our guest expectations. We look forward to the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

Shyr Yong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, View and Convenience
Great view of the famous Qiantang River right in front of my room. Almost nightly light show. On Saturday, there is a musical fountain show right in front of the hotel and the Hangzhou Grand Theatre. The music and the lightings are synchronised very well with all surrounding buildings within I believe a 5 km radius all participating in the lighting show. It is very convenient as it is next to the subway station. It is also within a 1.7 km walking distance from the the new and grand Raffles City Square developed by Capitaland. Outlet Mall (Sausser) is right in front of the hotel.
Stayed 6 nights in Mar 2018
Response from Yolanda Li on Mar 27, 2018
Thanks for taking the time to write your heartfelt review. We hope that you experienced the unparalleled service, luxury environment and convenient facilities for which we strive helped to create memories that will last long. Should your travels bring you back this way, I hope that you will stay with us again.

6/10 Okay

Rody

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rodymore
The place is amazing, too bad the service is terrible!
Response from Yolanda Li on Mar 31, 2018
Thank you for taking the time to post a review. We highly appreciate our guests’ comments as they help us to improve our service. Please accept my apologies for any inconvenience during your stay. But due to the limit of the guest information, we can’t contact you. If you are convenient, could you please contact us to let us learn more detail? We hope to be able to welcome you back to InterContinental Hangzhou.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Beautiful hotel facility and nice room. The Gym needs some work and I would expect the staff to be more fluent in English.
Stayed 3 nights in Mar 2018
Response from Yolanda Li on Mar 25, 2018
Thank you for taking the time to post a review after stay in InterContinental Hangzhou. InterContinental brings a touch of world-class luxury to Hangzhou.Hotel offers 384 guest rooms and suites range from 65-420 square meters. Each spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city. Guests in every room are greeted by a k-cup coffee machine, well-stocked mini bar, television, wireless and non-wireless internet. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations.We had shared your comment torelevant departments concerned. We do hope that we will have the opportunity to welcome you back to the InterContinental Hangzhou again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong recommendation to this hotel
Great hotel and great breakfast services. Dynamic and flexible services to as a Priority Club membership.
Response from Yolanda Li on Mar 5, 2018
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

claudia, El Paso, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DE LUX
Very beautiful hotel, must see even if you don't stay there. Seafood buffet dinner every night.
Stayed 2 nights in Jan 2018
Response from Yolanda Li on Jan 18, 2018
Thank you for taking time to share your comment with us after your staying here. InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD, the hotel’s unique design and magnificent golden globe architecture make the hotel as one of the city’s landmarks.Your comments had been shared with the relevant department, and we would add more training to enhance the service quality so that we could provide more considerate service for our guests. Thank you once again for the time to share your experience and I hope to welcome you back to the InterContinental Hangzhou in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an overall great experience staying at intercontinetal Hangzhou, I really love the view and facilities there.
Stayed 2 nights in Nov 2017
Response from yo on Jan 22, 2018
Thank you for taking the time to share your experience with us after your most recent stay at InterContinental Hangzhou. InterContinental Hangzhou is located in scenic Hangzhou Qianjiang CBD, and it is nestled in the pride of the city. Hotel brings a touch of world-class luxury to Hangzhou. Each spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city. Guests are greeted by a k-cup coffee machine, well-stocked mini-bar and walk-in wardrobe. We hope to be able to welcome you back to InterContinental Hangzhou.

8/10 Good

NIcholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Architectural wonder
Awesome hotel. Great rooms and service in an architectural wonder.
Thank you for your recent stay at InterContinental Hangzhou. Its unique design and magnificent golden global architecture make the hotel one of the city’s newest landmarks. Guests can enjoy scenic views of the Qianjiang River and lighting show from their rooms’ floor ceiling window. We are looking forward to seeing you again soon.

2/10 Terrible

Margaret

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Rooms stink...literally
At first glance the hotel and rooms are beautiful. But closer inspection of the rooms reveals stains, scratches, and generally a need for a major renovation. All of that however could be overlooked if it wasn't for the persistent musty smell of mildew/mold. Running the AC all night only vaguely masked the odor. It became apparent that this is a bigger issue, when, upon asking for a new room the next morning due to the bad smell, the girl behind the counter said "I know. Many people say they don't like the smell". The new room smelled just as bad. My five colleagues staying on various floors all over the hotel also complained about the smell. This is clearly a hotel-wide issue. Until this is resolved, I highly recommend staying elsewhere.
Response from General Manager on Dec 5, 2016
Thank you for your feedback. Please accept our apologies for any issues that you had encountered during your stay. Please be assured that is not indicative of our usual standards. We have shared your feedback with relative department and will plan to check all rooms to make sure the air is fresh and clear.We all hope that you would give us another chance to make your experience as best as it can be.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rebecca, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Staff needs more training
the staff should be better trained. There was a girl at front desk who was rude to her colleague in front of me, in fact this colleague was just asking the girl to speed up the security registration for me. Feel like I was staying at a 2-3 star hotel. Also, the staff at coffee shop are lack of training, they don't know the basic and not attentive, this really damaged the hotel image.

8/10 Good

HR, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Nice hotel, our room had good view of river. Comfortable and close to places by car.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Intercontinental but not really...
While being part of the Intercontinental group of hotels, this hotel is run by locals so it is not the standard I have become accustomed too from Intercontinental group. Room was interesting and nice but the service lacked with many misunderstandings taking place. Reminds of coming to China a decade ago or so. Perhaps that was the reason the price was reasonable compared to others in China.

6/10 Okay

Carola, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall just ok
The hotel itself is quite impressive and the rooms are large and clean. However (as with many hotels in China) the rooms smell like at some point guests were allowed to smoke in them. You get used to the smell when you spend some time in the room but every time you come in from the outside it is clearly noticeable. The hotel is in the new CBD part of Hangzhou so location wise you will always need a cab to get anywhere. The following comments are just related to the Western food as my husband and I did not sample any other. Once again, like many Chinese hotels the Western food is of relative poor quality. We did try the dinner buffet as well as the breakfast buffet. Its both ok. Not more not less. I do understand that this hotel caters mostly to Chinese and that therefore their main focus is not the Western food, but my suggestion would be to offer a little less of everything and focus on a few things trying to get them right.
Response from Yoyo on Oct 4, 2015
Dear Carola, Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Hotel Management

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stat hotel with 5 star service
Truly one of the best and most beautiful hotels I have ever stayed in. What however also makes it one of the best is the service provided. Efficient, helpful friendly and yet professional service. 5 star indeed.
Response from Yoyo on Sep 26, 2015
Dear guest, Thanks a lot for your feedback and appreciation! There is more enjoyable moments we wanna share with you. We are looking forward to meeting you again in this paradise city ！ Have a nice day! Yoyo Ge Distribution Manager

6/10 Okay

Michel, Blainville qc, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay in Hangzhou
Annual business trip. Usually stay near West Lake. Thought I would try something different. Not a good idea. Location is out of the way and you can't walk anywhere. Nice hotel, but average food buffet and nothing going on. The place is dead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lance, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxurious hotel, world class!
Great hotel, there's a nice little shopping center about 0.3km away across a nice little park, the only downside is that you have pay for wifi... this level of luxury should include the cost of wifi.

6/10 Okay

Verified traveller

No more pls
Awlful service, breakfast and room

10/10 Excellent

Jim Karr

Liked: Cleanliness, staff & service, room comfort
Great hotel
The staff at the front desk is really fantastic! will stay again.

10/10 Excellent

ADELE, Expat from Nanjing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Intercontie
The Interconie in Hangzhou stood up to the reputation of all Intercontinental Hotels. Service was excellent; Accommodations was clean, comfortable and up to date; Restaurants all had delicious food, great selections, and good service. I should have done a better job looking at location, however. We were in town for a couple days to sight-see the ancient city that is famous for West Lake and the the LingYin Temple. The hotel is located in the business district, not near the lake. Disappointing, but still a fabulous weekend. We just had to spend more money on Taxis than we should have otherwise. NO REGRETS! The Intercontinental Hotel in Hangzhou is a great place to stay.

10/10 Excellent

BRUCE, L.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel for your next stay in Hangzhou
this hotel is, from services, equipment to location, beyong what I have expected, which is rare in China.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Connie Wong, Hong Kong

Liked: Staff & service, property conditions & facilities
Business stay
The French food is good !

8/10 Good

Doug, Berkeley,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
I was in town on business for one night. Hotel service was excellent and very accommodating. The room was super clean with all of the amenities you'd expect and need. Gym and pool we both excellent. As a non-Chinese speaking American I would recommend this hotel to anyone staying in the area

10/10 Excellent

TH, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 weeks stay, wish better view
Overall good, but the view to the civil work of the new metro was not the best. Wish the view on the other side, to the river/music hall. The internet was partly slow, difficult to work. Google stopped for some reason, but I know I can hardly blame the hotel.

10/10 Excellent

aaron.m, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for relaxing from a hard days work.
From the time we pulled up, till we departed, nothing was short of superb. Hotel staff, very friendly, knowledgeable, and service oriented. Highly recommended.

10/10 Excellent

FRANKLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jeff, Michigan, U.S.A.

Liked: Staff & service, property conditions & facilities, room comfort
Great room, beautiful view and friendly staff but need to work on dust control and overall cleanliness. As well, a lot of stains on the carpet and couch. Could use a better cleaning staff. Overall, I think it is one of the nicest hotels in Hangzhou. Work on the house keeping aspect and this hotel will truly be a 5 star.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with city view
wonderful

8/10 Good

N.A., Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, inconvenient location
The hotel staff was courteous and proficient in English. Room service was timely, however the food from the in-room dining menu was below restaurant quality (the "west lake fish" was not fresh)--which is unfortunate since the hotel boasts several excellent dining options. The location may be convenient in the future as the business hub surrounding the hotel finishes construction, but for the time being, unsightly and sometimes noisy construction surrounds the hotel's otherwise peaceful atmosphere. Taxi and limousine service are the only efficient ways to get around, as the hotel is within walking distance of only a few shopping and dining establishments (most notably, the MIXC Mall). Overall, an excellent lodging experience with a few drawbacks, as noted.

10/10 Excellent

Chai, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay Hotel List
Very unique hotel, and very beautiful. I had a little un-happy experience with lobby desk woman, but overall I love this hotel and want to stay at there again in future.