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Great staff, comfortable bed. Don't hesitate to stay here.
Dorothy
Stayed 1 night in May 2024
6/10 Okay
Natalie
Travelled with family
May 16, 2024
Liked: Staff & service, amenities
We stayed here for a dance competition. So convenient to be on site so there was no need to drive. We were aware of renovations and the pool closure. Expectations weren’t very high and we slept really well! Comfy beds and quiet room which typically I have not experienced at a Hoiliday inn before. The washroom was clean but not immaculate. Meaning: built up grime in corners of the shower door which I found surprising as the room was recently renovated. Installation of the shower is just shameful. Hole in the wall and the shower handle does not coincide with what comes out (hot or cold). Hoping they can resolve the construction snagging details as the staff were wonderful!
Always a pleasure to stay here! Razak remembered us from our last stay back in 2023 and his service was just as friendly and welcoming as we expected! This time the Hotel had Breakfast available and it was set up beautifully while they upgrade their restaurant. Belinda was kind and accommodating as we enjoyed the wonderful buffet. This is our little escape when visiting Burlington and we have come to enjoy every visit. Thank you!!
The welcoming staff was very accommodating. He gave very easy instructions about the services that we’re going to received. The room was nice and clean. The duration of our stay was comfortable and peaceful. Thanks.
Juliet
Stayed 1 night in Feb 2024
6/10 Okay
Jeffrey
Jan 25, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property is under construction yet still pay full rate
The hotel is a construction site and the usually expected amenities were simply not there. Hot water wasn't hot. No breakfast available within hotel or within walking distance outside hotel.
Room itself was fine.
Have been an IHG member for over 30 years and won't be back again until it is finished.
Kenneth
Stayed 1 night in Dec 2023
Response from Holiday Inn Burlington Management Team on Jan 16, 2024
Dear Kenneth,Thank you for sharing your feedback about your recent stay. I sincerely apologize that we were not able to meet your expectations on your visit. We are anticipating to have all our renovations completed by middle of this year and I hope at that time, you will stay with us again. Sincerely,
10/10 Excellent
Cindy
Dec 28, 2023
Cindy
Stayed 1 night in Dec 2023
Response from Holiday Inn Burlington Management Team on Jan 16, 2024
Dear Cindy,Thank you so much for your rating! We are happy that we were able to meet your expectations during your stay and we look forward to your next visit.Sincerely,
It was under construction. I knew that going in but was quite shocked at the lack of "a feeling of homeiness" On the listing it said a takeaway breakfast. There was nothing. Even a store bought muffin would have been something.
Louise
Stayed 1 night in Dec 2023
Response from Holiday Inn Burlington Management Team on Jan 16, 2024
Dear Louise,Thank you for providing your feedback about your stay with us. I apologize that you were inconvenienced with our ongoing renovations. We try our best to ensure that our guests are not greatly affected but we dropped the ball.We did have a takeaway breakfast for our guests and I apologize that you were not told on how to receive it by the agent who checked you in. We anticipate to have all our renovations completed, including our restaurant and pool by middle of this year and we hope that you will choose to stay with us again.Sincerely,
6/10 Okay
Domenico
Dec 16, 2023
Liked: Cleanliness, staff & service
Domenico
Stayed 1 night in Dec 2023
Response from Holiday Inn Burlington Management Team on Jan 16, 2024
Dear Domenico,Thank you for sharing your rating with us in regards to your visit. I apologize if were not able to meet your expectations during your stay. We are anticipating that all our renovations are going to be completed by the summer and I hope that if you decide to return to stay with us at that time, we can turn this experience around to be a perfect stay!Sincerely,
The room was fine. The shower was luke warm at best, but sink water very hot. The bathroom door did not close completely - because of the type of "barn door" style. Not major issues. Other than, everything was excellent.
Verified traveller
Stayed 1 night in Dec 2023
Response from Nathan on Dec 13, 2023
Thank you so much for your review. We greatly appriciate the feedback you have provided. We will take a look at the issue you discribed and make sure our guests will avoid this issue in the future.
It was ok. Had lady bugs flying into my face throughout the night. And in my other room same problem!
Dushy
Stayed 3 nights in Nov 2023
Response from Nathan on Dec 1, 2023
I am very sorry you had a unpleasant experience with your rooms. We apricate your feedback. I imagine the frustration from having multiple rooms with this problem. We will be sure to find the source of this issue and work hard to resolve this. Thank you very much for bringing this issue to our attention as your feedback is very important to us.
10/10 Excellent
Valerie
Nov 5, 2023
Valerie
Stayed 1 night in Nov 2023
Response from Nathan on Nov 30, 2023
Thank you very much for your review. Your feedback is greatly appreciated!
Thank you very much for your review. We appriciate your feedback.
10/10 Excellent
Luc
Oct 19, 2023
Luc
Stayed 1 night in Oct 2023
Response from Nathan on Nov 27, 2023
Thank you for taking the time to tell us about your experience. We greatly appriciate your feedback.
6/10 Okay
Lanny
Oct 16, 2023
Liked: Cleanliness, staff & service
quite ok despite ongoing construction. room poorly configured. shampoo empty.
Lanny
Stayed 1 night in Oct 2023
Response from Nathan on Oct 27, 2023
Hello, we apologize for the ongoing construction. Our hotel is undergoing renovations bit by bit for a improved future stay for our guest. Thank you for letting us know about the shampoo being empty, I will be sure to follow up with housekeeping to make sure our toiletries and sundries are fully stocked in our rooms.
Hello, and thank you for your review. We apologize our resteraunt was undergoing renovations during your stay. We hope to have it completed by mid November.
The room was fine but there were no amenities to speak of not even a vending machine. Didn’t find out about it until I couldn’t get a refund.
Verified traveller
Stayed 4 nights in Sep 2023
Response from Nathan on Nov 7, 2023
Thank you for your review. We do apologize for not having the amenities you were looking for, our hotel is currently undergoing refurbishing. We hope in a future stay to have all the amenities you are looking for.
Hotel recently renovated and beautifully done! Beds are comfortable, hotel is clean, safe and conveniently located off the highway. Staff very warm and welcoming! Highly recommend staying here!
Vas
Stayed 1 night in Sep 2023
Response from Nathan on Oct 27, 2023
Thank you very much for your review! We are very pleased you enjoyed your stay so much.
6/10 Okay
Ariel
Sep 4, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean and nice updated rooms. However, no vending machines, hotel restaurant was closed, and lobby was bare bones.
Ariel
Stayed 3 nights in Sep 2023
Response from Nathan on Oct 27, 2023
We are glad you enjoyed the newly renovated room. The hotel is still undergoing further renovations. Our restauraunt is currently still under renovations as well. We do hope to have this whole hotel fully renovated by the middle of the year 2024. Hope to see you again and thank you.
Very happy with the check-in. Everything seems fine as of now. Staying here for the next four nights.
Martin
Stayed 1 night in Aug 2023
8/10 Good
Simon
Business traveller
Aug 2, 2023
Liked: Cleanliness, staff & service
A lot of renovation going on. No restaurant, no pool, ice machine on my floor not working. Understand lots of work happening.
Simon
Stayed 2 nights in Jul 2023
8/10 Good
GLEN
Aug 1, 2023
Liked: Cleanliness, staff & service
Convenient location. Friendly staff. Easy parking. Lots of renovations going on so a lot of the amenities not available. No noise which was a nice surprise given the renovations going on. Priced right