Japanese-Western Style Room with Open-air Bath, Half Board
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Reviews of Hotel Kajikaso

4 out of 5
Hotel Kajikaso
688 Yumoto Hakone-machi, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 218 reviews" "
Rating 8 - Good. 79 out of 218 reviews" "
Rating 6 - Okay. 19 out of 218 reviews" "
Rating 4 - Poor. 9 out of 218 reviews" "
Rating 2 - Terrible. 1 out of 218 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlotta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place!!Quiet! Scenic!! The staff was kind respectful and so friendly!! Excellent food!!! I recommend this hotel if you travel to Hakone!!
Stayed 2 nights in May 2024

10/10 Excellent

Tommy Koh Siong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a super nice hotel. Food was excellent and staff are so nice. We loved our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our private open air onsen and the river view! The Japanese beds were surprisingly very comfortable!
Stayed 1 night in Jul 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

William R.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quant spacious ryokan with good kaiseki dinner. Great professional staff.
Stayed 1 night in May 2023

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for the Roykan experience and i got it The food for both dinner and breakfast was great The staff was extremely friendly
Stayed 1 night in Apr 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Catrin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay; a little dated
Pretty good location at the end of the Hakone-yumoto area. Check-in was quick and easy and the staff was very friendly. We have tattoos so the public onsen was a no-go but we got a room with a private onsen. The hotel is pretty but seems pretty dated. The room was nice but also dated. The onsen was gorgeous and relaxing minus some of the bugs and such. The sound of the rushing water from the river was relaxing and definitely made it easier to imagine being in a far off and isolated area. The dinner was great and had a variety of seasonal dishes. The provided sake was sweet and chilled. The ramen restaurant inside the hotel was also nice and had a very small restaurant feel. The staff there was friendly and accommodating. I love this area so I might stay here again
Stayed 1 night in Mar 2023

10/10 Excellent

Sean

Stayed 1 night in Mar 2023

8/10 Good

ANH

Travelled with partner
Liked: Amenities
Long history of the facility, the surrounding is breath taking with the sound of river running outside the room I stayed in was bright and spacious. The Japanese style dinner and breakfast choosen was delicious. However keep in mine due to the age of the property cleanliness in certain area are missed. The toilet room is an older type and it has a strong funky smell, not the sulphuric acid from the area...
Stayed 1 night in Feb 2023

10/10 Excellent

Noriko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Douglass

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and experience
Stayed 1 night in Nov 2021

8/10 Good

yuuki, tokyo

Travelled with group
Liked: Cleanliness, staff & service
値段と比べたら部屋は普通でした。ホスピタリティは素晴らしかったです。女中さんがとても親切でよかったでした。
Stayed 1 night in Jul 2020
Response from ホテル河鹿荘　フロント　江國 on Jul 31, 2020
この度は当館にご宿泊頂きまして誠に有難うございます。 又、当館のスタッフの対応をお褒め頂き大変恐縮でございます。 今後もお客様にご満足いただける対応を第一に考え従業員一同精進致します。

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and chic ryokan
Super convenient location, mins walk from Hakone Yumoto station. Love the dinner and breakfast provided, wide variety of high quality food. Mattress is firm. The outdoor onsen is awesome! So many private tubs with nice view! Would recommend for good value stay in Hakone!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

jeanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing trip to Hakone
We stayed for just one night but it was a very relaxing visit. Outstanding hospitality, great food - very accommodating of a vegetarian in our party. Lovely onsen and room. The hotel could do with a bit of an update but overall it was very charming and I’d happily return to visit again.
Stayed 1 night in Oct 2019

4/10 Poor

Nina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
less than 5 min walk from hakone yumoto station. room was clean and neat with bathroom. onsen was spacious with some nice view. superb dinner and breakfast
Stayed 1 night in Aug 2019

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is what everyone could desire. Barely 5min walk to the Hakone Yumoto station and bus stops where you can hop on to get around. You will have access to all the restaurants, souvenir shops, convenient stores and you name it. The property also provides everything you would need. Their Onsen is my fav. Soak indoor or outdoor, shared Onsen or personal tub. Simply loving it! Would definitely return when I next visit Hakone.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
NC。NC。NC。NC。NC。BAD FEEELING NO fresh water provide. NO private hot spring room, room's old.
Stayed 1 night in Dec 2018

10/10 Excellent

j, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping street and hotel has a nice onsen (hot public bath).
Stayed 1 night in Dec 2018

10/10 Excellent

Janica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, comfortable and the food is really good. I will come again id i have the chance
Stayed 1 night in Dec 2018

10/10 Excellent

bob, Akiya, Kanagawa Japan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff was very kind and extremely helpful. The room was nice. Food was great. Lovely stay, will do it again.
Stayed 1 night in Nov 2018

10/10 Excellent

subhash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Amazingly comfortable, excellent location
Stayed 1 night in Sep 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time staying at Kajiikaso. But still love itt. Will come back.
Stayed 1 night in Sep 2018

10/10 Excellent

Dan, Sgp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to train station
Food served was great with attentive staff, clean room and great amenities
Stayed 2 nights in Sep 2018

8/10 Good

Gordon, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location near train station and shops! Meals are awesome!
Stayed 1 night in Aug 2018

10/10 Excellent

Chun Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, would stay there again the next trip
The hotel is about 10 minutes' walk from the train station. Front desk staff speak English and are friendly and helpful. Four of us stayed one night in a traditional Japanese room, which is clean and very spacious. The futon is very comfortable and we had a very good sleep after one day out. We enjoyed and relaxed ourselves at the public onsen as there were only a few people when we were there. A lot of the eateries nearby close quite early in the evening, so it might be a good idea to include the options for dinner and breakfast when making reservations. Overall, a good experience staying in this hotel and would stay there again the next time we visit Hakone.
Stayed 1 night in Jul 2018

6/10 Okay

AJ

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel doesnt have wifi in the room. They claimed the wifi is abaible at the lobby but it didnt work!! We asked the hotel staff to check on the lobby wifi, the lady just said “im sorry it’s not working”, and didn’t even try to fix. The hotel staff was not very helpful ( wasn’t willing to help!), speak very little english.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the station and very clean
Overall it's nice to stay and very clean! It's like a modern Ryokan.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel with dinner and breakfast included. Onsen area was relaxing. Hotel staff was very friendly. One of the highlights of our tri.p
Stayed 1 night in Apr 2018

10/10 Excellent

Lauren, Philadelphia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unique Experience in Japan
My mother and I highly enjoyed our stay at this excellent hotel. Our spacious room had clean, fresh, well-maintained tatami flooring. We were given Yukata to wear during our in-room dining, as well as our trips to the relaxation lounge and the onsen. Our room also came with our own private, miniature onsen. I wouldnt stay anywhere else in Hakone. Hotel Kajikaso is the way to go.
Stayed 1 night in Apr 2018

10/10 Excellent

Ally, Edmonton, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience.
We stayed at this Ryoken for two nights in the traditional Japanese style room with open air bath. Very large room with a beautiful Onsen; I can’t emphasize how AWESOME the private oneen was. If you don’t wanna get nakey in front of other people but still want to experience the hot springs bath, get the private one. The service was fantastic. The lady who set us up our breakfast and dinner reminded us of a cute little grandma spoiling us with food. The half board meals were good with a huge variety of different traditional Japanese foods. The only thing I would change is adding some blackout curtains in the morning. The sun rose directly into our room and with no curtains to block the light (just the traditional looking paper style windows) we were up at 5:30 in the morning. Overall a spectacular experience and a great way to see traditional Japanese culture.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff did not speak English very well, but were very kind and polite. Our stay was an unforgettable experience! And we slept great on the futons.
Stayed 1 night in Apr 2018

10/10 Excellent

nora, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Ryokan experience
Awesome ryokan! We loved every minute of our stay. We had a family room (4 adults and 2 kids, age 5 and 7) with private Onsen which is totally the way to go to pamper yourself. We also enjoyed the public baths too. Lots of amenities for bathing. They also had children size yukatas and slippers for the kids. We were welcomed to our rom with tea and red bean sweets. Very nice touch. Kaiseki dinner was lovely and delicious, as was breakfast as well. We would recommend this hotel to everyone!
Stayed 1 night in Apr 2018

10/10 Excellent

Jade

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing getaway
We had the private onsen room, it was very nice, room conditions was perfect. Everything as expected if not better... One improvement will be the staffs, the check in staff who got us to the room didn’t give us enough instructions regarding the room itself... and we had to discover by ourselves what most facilities were for... also the food they served for dinner and breakfast we had no idea what we were having, or whether there is a specific way to take them... my mum was happy thou, so I’m good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights at a great hotel
Great view, great location, great meals provided and great onsen facilities!

10/10 Excellent

Chung Keung G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable and easy accessed hot spring bath, nice dinner and breakfast.
Stayed 1 night in Nov 2017

8/10 Good

Laura

Liked: Staff & service, room comfort
The food could be fresher, and the rooms need some maintenance. Nice staff!
Stayed 1 night in Oct 2017

8/10 Good

Celine, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
The location is very convenient, 10minutes walk from JR, staff is very nice helping carrying the luggage, tried their best speaking English, helping charging the room with private hot spring, but charge extra 21600 plus tax yen, food is not that good, we paid $800 CAD in total for one night hotel, not worthy. If choose the cheaper date, whole service is ok
Stayed 1 night in Oct 2017