Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Yangshuo SugarHouse

4.5 out of 5
Yangshuo SugarHouse
102 Dongling Road, Guilin

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 49 reviews" "
Rating 8 - Good. 5 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular architecture and service!
Stayed 3 nights in Mar 2024

10/10 Excellent

Pablo

Stayed 4 nights in Nov 2023

10/10 Excellent

Huan-Bo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I’ve ever seen.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nancy Oi Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and friendly. Appreciated your service to make my mum’s birthday trip a memorable one!
Stayed 4 nights in Jul 2023

10/10 Excellent

ELENA

Stayed 1 night in Jul 2023

10/10 Excellent

Jacqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical site situated in this quaint little town. I love everything about this hotel and the services available.
Stayed 2 nights in Jun 2019
Response from Alila Hotel on Nov 8, 2019
Dear Distinguished Guests, Thank you for your affirmation.We are glad that you had a pleasant stay in our hotel.We'll keep trying to get better and look forward to your next stay. We will welcome you with great anticipation.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a stunning hotel. The design effort to transform and old sugar mill, balancing old and new, to this hotel is great. It’s a great place to break up a hectic China trip and just chill. The staff service was also great and overall value good. The only issue is some noise from the road. This can’t really be helped as it’s on a corner where lorries beep there horns.
Stayed 2 nights in Sep 2019
Response from Alila Hotel on Nov 8, 2019
Dear Distinguished Guests, we are very happy that you love our hotel, thank you for your valuable advice, we will continue to improve, let it become better. Thank you very much for choosing our hotel. Looking forward to your next stay.

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will go back again
Stayed 1 night in Aug 2019
Response from michael mai on Aug 29, 2019
Dear Jie Thank you for your amazing feedback about your experience with us at Alila Yangshuo. It was a great pleasure to be mentioned by your wonderful comments and i will share with the team which i am sure they will be happy to receive. We all from Alila Yangshuo wish you and family all the happiness on your new adventure and look forward in welcoming you back soon. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, beautiful, and exactly what we needed
Stayed 3 nights in Aug 2019
Response from Michael Mai on Aug 29, 2019
Dear My Valuable Guest : Greetings from Yangshuo and we would like to thank you for choosing us as your preferred address during your stay in Yangshuo. I am very pleased to hear that me and my team managed to provide you with a fantastic experience at Alila Yangshuo and that our services and facilities suited your requirements. We thrive on our valuable guests constructive comments to help us improve and to also show us where we are doing well. We thank you for your time and i will share this with the team which will motivate and support us that we are in the right direction. We wish to welcome you back in the future and if we can be of any assistance please do let us know. Michael Mai - Executive Assistant Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
wifi was really bad
Stayed 2 nights in Jun 2019
Response from Ricardo on Jul 3, 2019
Dear guest thank you for your constructive feedback about the wifi. We have looked into this situation and has been tested all in excellent working order. We do apologize for not being able to meet your expectation of the wifi during your stay. We do hope to welcome you back to Alila Yangshuo and that the wifi has not affected your view about our unique property.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in YangShuo. Out of this world
Wow! This place is out of this world. Unreal experience in a wonderland. Service was outstanding, really went above and beyond. Location and setting is outrageous. Best hotel in YangShuo hands down, blows away banyan tree, which although is nice, is clearly 2nd place to Alila. The pool is incredible, as is each building on the property. Rooms are fantastic, reminiscent of Upper House in Hong Kong (#1 hotel in Hong Kong). One constructive criticism: the gym is great but could use a slight augmentation with more equipment. But I don't have a single bad thing to say about this place and I normally love to complain.
Stayed 13 nights in May 2019
Response from Ricardo on Jul 3, 2019
Dear guests, thank you for sharing your experience with Alila Yangshuo Sugar Factory. I am very happy to know that my team has successfully provided you and the team with a good experience of Yangshuo Alila, and our services and facilities meet your requirements. thank you for your constructive comments and for your time and we look forward to welcoming you back to Yangshuo Alila.

6/10 Okay

L, HK

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Gorgeous property! So many beautiful spots for photos, great tour packages, somewhat decent food. Spa was ridiculously overpriced for mediocre service in an amazing setting. The twin share room didn't have a bathtub, unlike the rooms with king beds, and our room was ridden with cockroaches and bugs - I killed a few and got bitten by the rest in my sleep by the ones that escaped. There was also trouble when we tried to check out because the hotel attempted to charge us for no show - ironic isn't it? I believe this was due to a glitch - this wasn't flagged during check in despite the team collecting all our passports. Nothing was done to rid the room of bugs, and we were delayed so much at check out (approx an hour) that we had to run for our flight!
Stayed 2 nights in Jun 2019
Response from Michael on Jun 10, 2019
My Dear Valuable Guest : Thank you for choosing Alila Yangshuo to stay during your last trip to Yangshuo. We thank you for your valuable comments during your stay, Nevertheless everyone's constructive comments are very welcome as this is a method to evaluate how we are preforming and we thrive to preform well with all our loyal guests. I will personally look in these points and gather my department managers to take immediate action because I hope that we will be able to welcome you back in the near future as would like you to see the improvements that me and my team have done. As you enjoy Yangshuo on your next visit welcome to visit us, and please do let me know as would be my pleasure to welcome you. Should we be of any further assistance please do not hesitate to contact me. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from michael Mai on May 30, 2019
My Dear Valuable Guest: Thank you for your feedback rating with us at Alila Yangshuo. i will share with the team for your acknowlegement which i am sure they will be happy to receive. We all from Alila Yangshuo wish you and family all the happiness on your new adventure and look forward in welcoming you back soon. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway!
Impressive hotel. Very unique property converted from an old sugar mill, the design details is amazing. Set in a beautiful nature setting of mountains and river. Perfect getaway!
Stayed 2 nights in May 2019
Response from Ricardo Leal - General Manager on May 19, 2019
Dear guest, thank you for sharing your experience the Alila Yangshuo Sugar Factory. I am very happy to know that my team has successfully provided you and the team with a good experience of Yangshuo Alila, and our services and facilities meet your requirements. We thank you for your time and we look forward to welcoming you back to Yangshuo Alila in the near future.

10/10 Excellent

WIng Sum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Michael on May 15, 2019
Dear Wing Sum, Thank you for your time in leaving your possitive feedback with us. We thrive to improve our services so that we keep all our valuable guests overwhelmed with. I`m on behalf of my team members looking forward to welcome you back very soon. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful property. My room is very clean and spacious. 2 minor gripes: 1) Hotel is located a short drive away from the town center, so slightly inconvenient but nothing a taxi ride or DiDi can't solve. 2) Fairly limited dinner menu at the inhouse restaurant.
Stayed 2 nights in Apr 2019
Response from michael Mai on May 2, 2019
My Dear Guest: Greetings from Yangshuo and we would like to thank you for choosing us as your preferred address during your stay in Yangshuo. I am very pleased to hear that my team managed to provide you with a good experience at Alila Yangshuo and that our services and facilities suited your requirements. We thrive on our valuable guests constructive comments to help us improve and to also show us where we are doing well. Our location is not far( only 10 minutes away) from the town center but enjoying the best location for the view along the Li river part. the Taxi and DiDi tried to wait for business in hotel but their behavior was not right for instance they mess up the parking area or cheat even triple charge our guest with impolite attitude as usual. that `s why this area short with the DIDI and Taxi service, but the hotel have an official partner from our owning company which offering the B class luxury car or van to facilitate the guest `s stay. We thank you for your time and i will share this with the team which will motivate and support us that we are in the right direction. We wish to welcome you back in the future and if we can be of any assistance please do let us know. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view, perfect staff, perfect experience The staff are helpful and great Probably top 3 best hotel in my life
Stayed 1 night in Apr 2019
Response from Michael on Apr 26, 2019
Dear Guest: Thank you for your amazing feedback about your experience with us at Alila Yangshuo. It was a great pleasure to have your staying with us. For your wonderful comments i will share with the team which i am sure they will be happy to receive. We all from Alila Yangshuo wish you and Jan all the happiness on your new adventure and look forward in welcoming you back soon. Michael Mai - Executive Assistant Manager

10/10 Excellent

ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel experiences I've had
The hotel architecture/design is absolutely stunning. Every inch of the hotel's surface has so much detail that you can spend days exploring the place. Contrary to what some of the previous comments said, the hotel offers amazing service to all of the guests. Perks include daily activities (rock climbing, cooking class, Easter holiday special petting zoo for the kids, free ice cream, local tofu snack, etc.). Most hotel staff speak basic English so communication was easy. Only downside is the hotel's location, which is a little further away from town. But you get into town via taxi/Didi easily for 20 RMB.
Stayed 3 nights in Apr 2019
Response from Michael on Apr 26, 2019
Dear Guest: Greetings from Yangshuo and we would like to thank you for choosing us as your preferred address during your stay in Yangshuo. I am very pleased to hear that my team managed to provide you with a fantastic experience at Alila Yangshuo and that our services and facilities suited your requirements. We thrive on our valuable guests constructive comments to help us improve and to also show us where we are doing well. We thank you for your time and i will share this with the team which will motivate and support us that we are in the right direction. We wish to welcome you back in the future and if we can be of any assistance please do let us know. Michael Mai - Executive Assistant Manager

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Unhelpful staff, limited English, breakfast staff could not understand basic requests such as tea. Extortionist prices for everything including taxis.
Stayed 6 nights in Mar 2019
Response from Ricardo Leal on Apr 30, 2019
Dear Valuable Guest, Thank you for your comments and valuable feedback. I do apologize that my team unable to provide you with the minimum requirements nor standards. I will work with my team to improve and do hope you will give us an opportunity to welcome you back. For any further assistance please do contact us. Ricardo Leal - General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly characterful buildings - great for architecture fans!
Stayed 2 nights in Mar 2019
Response from Ricardo Leal on Mar 18, 2019
Dear Guest, thank you for staying at Alila Yangshuo. Thank you for your feedback and I will discuss it with the team to share with them your comments. We thank you for your time and we look forward to welcoming you back to Yangshuo Alila in the near future.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most beautiful hotels we ever stayed in
Outstanding hotel in the most beautiful setting. Amazing design, fantastic service & great bar
Stayed 3 nights in Nov 2018
Response from Ricardo Leal on Dec 13, 2018
Dear Nicola, thank you for your positive and constructive feedback, we believe that your future reception arrangements will continue to receive experience guarantees. I look forward to welcoming you back and sharing more memorable experiences with you and your family and all the staff at the hotel. Ricardo - General Manager

8/10 Good

Harry, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
The staff need more training although they are overall trying to be very helpful they are still a bit slow.
Stayed 1 night in Nov 2018
Response from 里卡多 - 总经理 on Nov 24, 2018
尊敬的客人,感谢您的积极和建设性的反馈,我们相信您未来的接待安排将继续获得经验保证。 我期待与您和您的家人以及酒店的所有员工分享我的经验。

8/10 Good

shane

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great location. Nice hotel design. Service was lacking.
Stayed 2 nights in Oct 2018
Response from Ricardo Leal on Nov 13, 2018
Dear valuable guests, Thank you for your constructive feedback, we believe that your future reception arrangements will also be able to receive the experience guarantee as always. We are very happy that we managed to provide you a wonderful experience during your visit to Yangshuo. We looking forward to welcome you back for more memorable experiences with your family.

10/10 Excellent

mi kyung

Amazing hotel
Everything is perfect but no toaster! I asked them to toast my breads but it is served as hard as rocks. Just put a toaster in the breakfast area!
Stayed 2 nights in Aug 2018
Response from Ricardo Leal on Aug 28, 2018
Mi Kyung thank you for your time and valuable comments. This is a very good suggestion and we are currently looking at improving our breakfast standards and variety which include toaster for breakfast. Glad you enjoyed your stay at our beautiful property and we look forward welcome you back.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel design and setting
The design and natural setting of this hotel is special and should not be missed if you are visiting this part of the world. The only downside is that the hotel is by a busy road and you will hear the sounds of truck horns 24/7.
Stayed 4 nights in Jul 2018
Response from Ricardo Leal on Aug 12, 2018
Dear Mark, Thank you for your comments and we appreciate the constructive feedback provided. We are aware of the issue and we are dealing with the situation and soon we will be providing a solution for this which we are currently testing several options to see which one will work better for us without changing the design. We hope to welcome you back when next in the area and see the improvements. For any assistance please do let us know.

10/10 Excellent

kim, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
This hotel is probably the best hotel in Yangshuo. The facilities are very modern, clean, and the pool has an incredible view of the Li river and the mountains nearby. We only stayed for 1 night at the resort, but would definitely reccommend staying 2 nights instead.
Stayed 1 night in Jul 2018
Response from Ricardo Leal on Jul 31, 2018
Dear Kim, Thank you for choosing Alila Yangshuo and we are excited that you enjoyed your experience. I do agree with you best is a 2 to 3 nights stay so hope that in the future. Hope to welcome you back for another amazing experience at your home in Yangshuo

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
The hotel is fairly new so there are a few kinks to work out, but overall we had a great experience. When we first checked into our first room there were mosquitoes everywhere. We understood that it's high season for mosquitoes but we killed over 30 and they kept coming. There were marks all over the ceiling and walls and floor that hadn't been removed from previous mosquito kills. I suspect there was a nest in one of the vents. When we called to change rooms they were very accommodating and didn't hesitate to switch us out. After that it was smooth sailing and a really wonderful stay. The hotel is great for children, it has a fantastic playroom and an amazing pool. Just walking the grounds is a fun activity with breathtaking views. The spa is incredible. Not only is it beautiful, but the therapists are excellent. This is something Alila does consistently well as we have stayed at other Alila locations and have always had incredible experiences. The design of the hotel is also outstanding. It's a converted sugar cane factory and they did a great job of keeping its bones and creating a cohesive design throughout with the newer structures. Overall, a really great stay, just don't stay in room 113!
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Everything at the hotel was so beautiful and the service was great. We were very happy with our decision to go rock climbing at the hotel rather than travel further. Perfect for a romantic getaway and also seemed great for families
Stayed 3 nights in May 2018

10/10 Excellent

Vic, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint & tasteful boutique hotel
All staff were very courteous, obliging & helpful with excellent attitude. Additional training in the bar & restaurant may be helpful to enhance/polish their skills & knowledge.
Stayed 3 nights in Mar 2018

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great vibes
very special hotel.a renovation of an abandoned old sugar plant,beautifully designed by a young avant-garde chinese architect.great location,just by the lijiang riverside.the view is breath-taking.very relaxing stay.just don't want to leave.hope come back soon.
Stayed 1 night in Feb 2018

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is unique! The manager and staff were SO much helpful!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alila Yangshuo on Jan 2, 2020
Dear guests, thank you for sharing your experience with Alila Yangshuo Sugar Factory. I am very happy to know that my team has successfully provided you and the team with a good experience of Yangshuo Alila, and our services and facilities meet your requirements. We appreciate your time and we look forward to welcoming you back to Yangshuo Alila

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall
overall excellent, the location the food the room the decor and the staff.
Stayed 2 nights in Jun 2019
Response from Ricardo on Jul 3, 2019
Dear guests, thank you for sharing your experience with Alila Yangshuo Sugar Factory. I am very happy to know that my team has successfully provided you and the team with a good experience of Yangshuo Alila, and our services and facilities meet your requirements. We appreciate your time and we look forward to welcoming you back to Yangshuo Alila

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
A beautiful resort in stunning environment and landscape ! A friendly staff and they serve lovely breakfast. Some noise from traffic, but this reminds you that you’re still in China.
Stayed 4 nights in May 2019
Response from Michael on May 15, 2019
Dear Martin Greetings from Yangshuo and we would like to thank you for choosing us as your preferred address during your stay in Yangshuo. I am very pleased to hear that my team managed to provide you with a fantastic experience at Alila Yangshuo and that our services and facilities suited your requirements. We thrive on our valuable guests constructive comments to help us improve and to also show us where we are doing well. Currently, we trust the local government is trying to upgrade the lighting( for fog) and some notice board for the traffic(vehicle speed) that impact the overall environment, the points you mentioned must have an improvement in short future. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Ricardo Leal on May 3, 2019
Dear guest, thank you for staying with us at Alila Yangshuo Sugar Factory. We thank you for your time and we look forward to welcoming you back to Yangshuo Alila in the near future. Ricardo Leal - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Michael on Apr 26, 2019
Dear Guest: Thank you for staying with Alila Yangshuo hotel. we trust that you had a safe and pleasant trip home. We appreciate for your time to fill out the comments which the action we treat as bringing gift for us for our improvement. Should that be any further comments with details, you are most welcome to drop us a notes. We are looking forward to welcome you back again in a short future. Michael Mai - Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀絕佳的度假酒店
酒店設計非常完美地融合了陽朔山水特色,景色優美獨具風格,舊糖廠和新建築結合得毫無違和感。白天、夜晚各有不同風情,非常好的度假體驗。建議入住的旅客別錯過清晨的太極、瑜珈課程體驗。
Stayed 2 nights in Mar 2019
Response from 麦坚-行政助理经理 on Mar 19, 2019
尊敬的贵宾,感谢您对本酒店的认可,糖舍阿丽拉地处喀斯特地貌群山中,且坐拥漓江最佳取景处,同时,本酒店属于国内少有的设计派酒店之一,建筑设计出自国内知名设计师董功先生,室内设计出自设计界名人琚宾先生,花艺设计出自台湾著名花艺师凌宗涌先生,画艺出自知名画家刘传宏先生,历时7年多的杰作。而且,酒店在不同的时节将呈现不同意境的环境感官,此外,酒店一直也配合时节的转变,在水疗,餐厅,户外活动方面也会有不同调整,相信您的再次莅临能有更加“阿丽拉“的体验。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was very pleasant stay, staff was very friendly and supportive, room was so well decorated, have amazing swimming pool.. I would definetely love to visit again!
Stayed 1 night in Feb 2019
Response from Michael on Feb 7, 2019
Greetings from Yangshuo and we would like to thank you for choosing us as your preferred address during your stay in Yangshuo. I am very pleased to hear that me my team managed to provide you with a fantastic experience at Alila Yangshuo and that our services and facilities suited your requirements. We thrive on our valuable guests constructive comments to help us improve and to also show us where we are doing well. We thank you for your time and i will share this with the team which will motivate and support us that we are in the right direction. We wish to welcome you back in the future and if we can be of any assistance please do let us know. Michael Mai - Executive Assistant Manager

10/10 Excellent

JIN KYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
강력추천합니다
릴렉스한 휴가를 위한 완벽한 호텔이었습니다. 다른 세상에 온듯 아름다운 자연풍경과 조용함, 직원들의 친절하고 세심한 서비스에 마음까지 따뜻해지는 여행이었습니다
Stayed 2 nights in Jan 2019
Response from Michael on Jan 31, 2019
귀빈 여러분 Jin Kyong, Alila Sugarhouse Resort를 선택해 주셔서 감사합니다. 긍정적 인 피드백과 인정을 받기 위해이 행복한 순간을 함께 나눌 수있는 기쁨을 북돋습니다. 여기 호텔의 모든 직원들과 함께 다시 당신과 당신의 가족을 만나기를 고대하고 있습니다. Michael Mai - 행정 보조원

10/10 Excellent

Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美的度假场所
酒店的设计十分完美,对原有糖厂的建筑进行了非常巧妙的改造,并与新建的客房融合。 最让人惊艳的是对着漓江的户外泳池,用了原来糖厂装卸进出货物的行车车间,形成了让人难忘的空间体验。 客房内的设计很舒适,50多平方的基础房使用起来非常愉快,并且将外走廊对着外部公路,阳台一侧对着山崖和内庭,安静宜人。 酒店服务也是宾至如归,总之是一次非常愉快的住宿体验。
Stayed 1 night in Nov 2018
Response from Ricardo Leal on Nov 16, 2018
尊敬的客人,感谢您的积极反馈,我们相信您未来的接待安排将继续获得经验保证。 我期待与您和您的家人以及酒店的所有员工分享我的经验。

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel con una super ubicacion, totalmente lo recomiendo y si regresara a esta área, sería mi opción de hotel
Stayed 3 nights in Nov 2018
Response from Ricardo Leal - Gerente General on Nov 14, 2018
Estimado Eduardo & Ana, gracias por sus comentarios buenos, creemos que sus futuros arreglos de recepción continuarán recibiendo garantías de experiencia. Espero poder compartir la experiencia con usted, su familia y todo el personal del hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ricardo Leal on Oct 30, 2018
Dear guests, thank you for your positive feedback, we believe that your future reception arrangements will also be able to receive the experience guarantee as always. I am looking forward to the experience of your own and your family with all the staff of the hotel.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
经改造后的糖厂发挥出独特魅力 泳池实在是太赞了
Stayed 1 night in Sep 2018
Response from Ricardo Leal--总经理 on Oct 5, 2018
尊敬的贵宾,感谢您的积极反馈,我们相信您未来的接待安排也将能得到一如既往的体验保证。本人携酒店全体员工也期待您本人与家人的莅临体验。

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常愉快的假期
在这里度过了非常愉快的三天,酒店非常有设计感,原先是一个老糖厂,经过设计师的鬼斧神工,现在这里处处都是风景,拍照都能拍一天。酒店的服务也不错,工作人员都会友好的和你微笑打招呼。唯一的一点就是酒店的食物不是很合胃口,我们第一天的晚餐是在酒店的餐厅吃的。酒店的菜是属于当地菜和西餐融合的菜式。我觉得要不就纯正的西餐要不就完全的当地菜,这样融合的创意菜真的很奇怪,而且味道也不怎么样。除了菜式其他方面真的都非常完美。
Stayed 3 nights in Sep 2018
Response from Ricardo Leal on Sep 19, 2018
尊敬的贵宾,感谢您选择入住阿丽拉糖舍,同时也感谢您对酒店的整体评价,对于您对酒店的服务细节的体验和理解,我们将针对其进行及时的改善,也希望您的下次光临将会有不一样的惊喜。 冯瑞--总经理

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我住過的最美的酒店
我住過的最美的酒店,風景美得不能想像。員工都非常有效率有禮,我們非常享受這四天三夜的住宿。
Stayed 3 nights in Jun 2018
Response from Ricardo Leal on Aug 2, 2018
亲爱的客人, 谢谢您对我们的评价,我们很荣幸为您服务,很高兴您在我们酒店度过美好的假期,我们期待下次再见。 谢谢!

10/10 Excellent

kwok ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
無與倫比,出類拔萃的酒店
老舊建築改為精品酒店,外牆舊觀保虢留著蒼茫歲月的痕跡,與天然景觀融合,細致的室內裝飾,盡顯設計心思,現代藝術和簡約風格,舊運輸支架裝置的游泳池,令人欽佩讚賞,服務,餐飲,整體水準很高,絕對值得推薦。
Stayed 1 night in May 2018
Response from Ricardo Leal on Aug 2, 2018
亲爱的kwow ming, 谢谢您对我们酒店的高度评价,我们会继续努力做的更好,期待再次与你相遇! 谢谢!

10/10 Excellent

li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sunna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旧有建筑和现代的结合,很精致,唯一欠缺的就是房间的景观不够好,蚊子好多