My encounter was exceptionally exasperating. Numerous 'complimentary' amenities were inaccessible due to weather, but charges were still applied. Several additional fees were not disclosed during check-in, and my inquiries resulted in a flood of emails containing excuses. The staff's impoliteness and lack of helpfulness further heightened my frustration. The restaurant service felt rushed, and the food was merely average. The location is attractive, but it certainly isn't worth the stress. I regret not reading reviews before visiting.