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While it's not as close to the campus of the University as we would have liked, it was a short uber ride away. It was clean and comfortable and the staff were all very lovely and helpful.
Matthew
Stayed 1 night in Mar 2024
Response from Team Mal on Apr 1, 2024
Hi Matthew,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.
Lovely hotel with exceptional staff. We were delighted to have breakfast added complimentary which was unexpected and delicious. The only area for improvement was in the room where I would have liked a mirror at the vanity to style hair and put on makeup. Otherwise a nice central hotel for a stay in Glasgow.
Carrie
Stayed 1 night in Mar 2024
Response from Team Mal on Mar 29, 2024
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again.
Thoroughly enjoy our stay at this hotel, staff very helpful and friendly.
Donald
Stayed 2 nights in Feb 2024
Response from Team Mal on Feb 20, 2024
Dear Donald thank you for taking the time to leave a wonderful review, we do hope to see you again soon!Kind regards
8/10 Good
Hamish
Feb 4, 2024
Liked: Cleanliness, staff & service, room comfort
Hamish
Stayed 3 nights in Feb 2024
Response from Team Mal on Feb 7, 2024
Dear Hamish thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards
8/10 Good
Simon
Feb 4, 2024
Simon
Stayed 1 night in Feb 2024
Response from Team Mal on Feb 7, 2024
Dear Simon thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards
6/10 Okay
graham
Jan 28, 2024
Liked: Cleanliness
graham
Stayed 2 nights in Jan 2024
Response from Team Mal on Feb 7, 2024
Dear Graham thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards
6/10 Okay
Cheryl
Jan 24, 2024
Cheryl
Stayed 1 night in Jan 2024
Response from Team Mal on Jan 26, 2024
Thank you for taking the time to leave your review.
6/10 Okay
Bazza
Jan 8, 2024
Bazza
Stayed 1 night in Jan 2024
Response from Team Mal on Jan 10, 2024
Thank you for taking the time to leave your review.
6/10 Okay
Fiona, london
Jan 4, 2024
Liked: Staff & service
Lovely staff, quiet location and good soundproofing. Room was a bit old and a few things could be reviewed by hotel, very old radiator, bath plug doesn’t fit well and king size bed not fitted together well enough so could feel the join down the middle. Otherwise good value for money and bar, staff and food were very good.
Fiona
Stayed 1 night in Dec 2023
Response from Team Mal on Jan 10, 2024
Thank you for taking the time to leave your review.Your feedback has been passed on.
10/10 Excellent
Gavin
Dec 30, 2023
Gavin
Stayed 1 night in Dec 2023
Response from Team Mal on Feb 7, 2024
Dear Gavin you for taking the time to leave a review! we do hope to see you again soon, Kind regards
Hi Elizabeth,Thank you for taking the time to leave your review.We're happy to hear you had an amazing stay with us & hope to see you again soon!
8/10 Good
Lisa
Travelled with family
Dec 25, 2023
Liked: Staff & service, room comfort
Ok, lacking in festive cheer!
A bit a little disorganised.
Not enough towels for everyone and the extra bed for our son was overlooked so added in once we arrived.
Staff polite and pleasant, Cara at breakfast stood out though as she actually appeared to be enjoying herself, not just working!
The room was lovely with a seating area and mezzanine bedroom but a little grubby with lots of stains on the sofas. Also, the a/c panel is super bright and right next to the bed making for a very disturbed nights sleep. The shower was hot/cold/hot/cold. We did report it so hopefully it's fixed for the next guests!
Overall, it was a nice break but there was no festive fun or "oomph" about the hotel; nothing to make their guests feel special.
Lisa
Stayed 1 night in Dec 2023
Response from Team Mal on Dec 31, 2023
Hi Lisa,Thank you for taking the time to leave your review.Your feedback has been passed on & we will look in to ways to better communication with Hotels.com regarding extra beds and cots.
The room was extremely warm with no means of cooling off. No sleep all night will never stop again at this hotel
James
Stayed 1 night in Dec 2023
Response from Team Mal on Dec 20, 2023
Dear James, all rooms are provided with fans in the cupboards and of course our front desk is manned 24 hours, any issue can be raised with the desk to help then and there. Kind regards
Some staff were lovely. One gentleman brought a bed with treats for my dog and was very kind. The rooms were clean, and the bar was friendly and the bar staff were very professional. Unfortunately one receptionist was unprofessional and quite unfriendly during both check-in and check-out, and overall quite unpleasant and unhelpful which was quite bizarre. Would recommend for work trips as the beds are very comfortable and the location is convenient. Glasgow is famous for being a friendly city and the rest of the staff were so lovely, but maybe younger staff could do with a little bit of training in manners because I found interactions with one staff member to be inexplicably cold and difficult which was not the end of the world, but was really quite unpleasant and odd.
Verified traveller
Stayed 1 night in Dec 2023
Response from Team Mal on Dec 20, 2023
Dear guest, thank you for providing feedback regarding your stay. I will pass on your experience to our front office manager to look into and we do hope you stay with us again to re affirm a positive experience at Malmaison GlasgowKind regards
Dear Steven, thank you for taking the time to leave us a review, we do hope to see you again soon. Kind regards
6/10 Okay
D
Dec 9, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My first ever stay at the hotel
The hotel put me in a room that the whole floor boards under the carpet made noises. The tv channels did not work, the water floor in the taps was poor and the lamp needed a new bulb. I was extremely disappointed as the room cost £209. The good thing they did refund some of the cost of the room.
D
Stayed 1 night in Dec 2023
Response from Team Mal on Dec 9, 2023
Thank you for taking the time to leave your review.Your feedback has been passed on to our Maintenance Team.
Stay here at your peril. Unless you are very hard of hearing there is a good chance you will have a dreadful stay. I was initially booked into room 120, which is in a corridor of ‘junior suite’ rooms directly above reception that, oddly, is only accessible up a flight of stairs. The squeaking of floor boards started in the corridor. And then into into the room. And then I heard the people in the room next door squeaking around their room. And then the people in the room on the other side squeaked around their room. Literally every step. It was unreal. The entire floor of rooms was one big interconnected squeak-fest. I have no idea what is wrong with that floor (old converted building?) but I am shocked that a brand like Malmaison has the nerve to sell any of the rooms in that corridor. The receptionist was pleasant when I asked to change the room (let’s just say she didn’t seem surprised when I mentioned floorboards). Room 452 was in a more modern wing of the hotel and at least had a solid, quiet floor. But then I heard coughs and sneezes from next door and the room was close enough to the lift to hear the announcement every time the lift doors opened. There were other issues: hand basin didn’t clear water quickly;all the hot taps had bizarre signs warning of extremely hot water; no plugs by the bedside to charge phones; tired decor. The staff were pleasant and I don’t enjoy leaving a review like this but people deserve to know how significantly below par this property is.
Mark
Stayed 1 night in Nov 2023
Response from Team Mal on Nov 12, 2023
Dear Mark thank you for taking the time to leave a review. I have passed on your comments to our FOH team who are reviewing this and will be in touch with you. Kind regards
6/10 Okay
Daniel
Nov 5, 2023
Daniel
Stayed 1 night in Nov 2023
Response from Team Mal on Nov 12, 2023
Dear Daniel thank you for taking the time to leave a review, We do hope to see you again soon. Kind regards
A last minute booking and lovely stay. Staff were all helpful and friendly. We dined in the restaurant on the pre fixe menu which was good value. Comfortable bed and all we needed in the room. Thanks for a great stay.
Angela
Stayed 1 night in Oct 2023
Response from Team Mal on Oct 24, 2023
Hi Angela,Thank you for taking the time to leave your lovely review.We're happy to hear you enjoyed your stay with us & hope to see you again soon!
Beautiful hotel. Lovely and quiet. Food was lovely. Staff were very friendly. Great stay.
Vanessa
Stayed 1 night in Oct 2023
Response from Team Mal on Oct 10, 2023
Thank you for taking the time to leave your lovely review.We're happy to hear you enjoyed your stay & hope to see you again soon!
6/10 Okay
Stefano
Business traveller
Oct 8, 2023
Liked: Staff & service
Good crew, cute hotel, bad room
Hotel crew was very friendly and very kind. Bar and restaurant had a great service, good bartender and a very good cuisine. Room (#104) did not have a real window and it was with no natural light, it was pretty dark. Carpet was not very clean. Room was small and clumsy. Price, for the room was still above £220 per night ... absolutely not worth.
Stefano
Stayed 7 nights in Sep 2023
Response from Team Mal on Oct 10, 2023
Thank you for taking the time to leave your review.Your feedback has been passed on.
Staff were very pleasant and helpful. That goes a long way. Fire alarm testing ongoing in the afternoon while i needed to make some work calls wasnt great but id rather it was working than not in an emergency! Bathroom could do be a refresh and the water temperature in the shower was variable. I would stay again.
Alison
Stayed 2 nights in Oct 2023
Response from Team Mal on Oct 10, 2023
Thank you for taking the time to leave your review, and your understanding while we tested the fire alarms.Your comments have been passed on & we hope to see you again soon