We had stayed at this property 2 years prior for the same reason, visiting family in near by town for Christmas. The property at that time was great and we had a lovely stay. This time was awful and we checked out early on Christmas eve because it was so bad and check into another hotel for the remainer of our stay. To start with, at check in we announced ourselves at the counter only to find out the clerk was sitting on the couch watching tv and playing on their computer. After finishing what they were doing, decided to check us in. We needed additional bedding for the pullout couch for my son, they did not have pillows or blankets. We borrowed bedding family the next day. The room was dirty with smudges on the walls, the sheets on the king bed were stained, the sofa cushions were stained, the toilet seat was not attached and my husband had to attach it, the bathtub/shower had grime and hairs. We asked front desk for a stopper for tub since ours was missing and our son needed to take a bath, front desk informed us that they had not time to have it replaced but it would be replaced by the next time we decide to stay at the hotel again. By the second night we had roaches in bathroom. One across the counter and another by the toilet. We promptly checked out early in the morning, Christmas eve morning I remind you, to stay somewhere.