Desk, iron/ironing board, cribs/infant beds, rollaway beds
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Reviews of Holiday Inn Express & Suites Gonzales, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Gonzales, an IHG Hotel
126 Middle Buster Road, Gonzales, TX

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 162 reviews" "
Rating 8 - Good. 43 out of 162 reviews" "
Rating 6 - Okay. 16 out of 162 reviews" "
Rating 4 - Poor. 13 out of 162 reviews" "
Rating 2 - Terrible. 18 out of 162 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stay was nice room and hallway had a spicy smell. Room was not cleaned well. Rooms multiple hairs in bathroom.
Stayed 1 night in Jan 2024
Response from -Leonor on Feb 6, 2024
Greetings Christopher,thank you for your review, your feedback is important to us. We are so sorry to hear we did not fully meet your expectations. We strive to provide the best service possible. We will continue to make improvements where it is required and we hope you will give us another chance shall you return to our area.

6/10 Okay

Erik

Liked: Staff & service
The room was ok , just the couch needs to get replaced because it has one stains but besides it was ok.
Stayed 2 nights in Dec 2023
Response from -Leonor on Dec 31, 2023
Hello Erik,Thank you for your recent review about your stay. Your feedback is important to us. We strive to provide the best possible experience for our guests. We hope you will continue to let us serve you with all your lodging needs.

10/10 Excellent

Imelda, San antonio

Stayed 1 night in Dec 2023
Response from Leonor on Dec 20, 2023
Thank you Imelda for the feedback. We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & Convenience to my meeting,
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

4/10 Poor

Suzanne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled our stay with no notification.
First time at this hotel and the AC wasn’t working, barely any air coming out. Carpets were dirty and front desk wasn’t there half of the time. Necessity made us book again and they CANCELED our stay without ANY notification. The only way we found out was because we wanted to upgrade our room. We got no apology OR explanation as to why we had our PREPAID stay canceled. Now we are l left last minute to find a hotel during a completely booked up weekend throughout the town.
Stayed 2 nights in Aug 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room. Very quiet and clean. Bed was very comfortable. Will be back.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and welcoming, our room was clean and our stay was wonderful even though it was short! Thank you guys!!
Stayed 1 night in Aug 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jermaine

Business traveller
I liked the cat
Stayed 1 night in May 2023

2/10 Terrible

Chris

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
We booked rooms with two queens. But upon arrival were rudely told that our reservation was for king beds and it was our fault... it was clear the hotel was busy and their process was old and didnt own up to the fact that they messed up. I pulled up my reservation and showed the agent our booking. He saw that we were correct and then proceeded to say we should have booked directly with them not through Expedia because their old tech doesnt sync well. We were on a business trip with grown men and we all had to sleep together. Annoying for sure. Beyond that I wish i could say the place was up to par but every category was below reasonable expectation. Room were run down, breakfast was horrible, weird rules around food, and dusty/dirty place.

6/10 Okay

ivan

Travelled with family and small children
Liked: Cleanliness
room lock, 30 minutes for lockout and we were inside the room
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

ALIUSKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 2 nights in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Suzette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service
The management went above and beyond to assist to make my trip comfortable
Stayed 1 night in Feb 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Antonio, Boerne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I should not be charged. The first room didn’t have cable tv, microwave wasn’t working and it didn’t have an iron board nor laundry bag. Then e got moved to another room and had to take a Cold shower,

6/10 Okay

Suzanne

Business traveller
Disliked: Property conditions & facilities
Wrong room and no elavator
I reserved a room with 2 queens bed but was given a room with 1 king bed. When asking for the room to be corrected I was told it could be but it would be on the 2nd floor. Then was told that the elevator was not working correctly. I was traveling with my 82 year old mother and carring all our luggage up and down stairs was not an option for me.
Stayed 1 night in Oct 2022

4/10 Poor

Cary

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
TV and phone didn’t work in first room. Hook on back of bathroom door was broken off. 2nd room smelled of cigarette smoke and tv wouldn’t change from VH1. Curtain at AC unit was supposed to be white but was black. Used keurig pod in tray at coffee machine. Desk chair covering had peeled off.
Stayed 1 night in Oct 2022

6/10 Okay

Terry

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Okay, but improvements needed
Service was good but hallway floors were dirty, the air conditioner was loud and when you flushed the toilet it made a loud and long squeaking noise
Stayed 1 night in Sep 2022

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising for Breakfast items
Comfortable stay but missed out on Cinnamon Rolls for Breakfast - they were NOT offered at this location ;(.
Stayed 1 night in Sep 2022

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff we enjoyed our visit thank you !
Stayed 2 nights in Sep 2022

10/10 Excellent

Lori

Stayed 1 night in Aug 2022

8/10 Good

Wendell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This hotel really needs updating. Holes and cracks in the wall, old carpets, cockroaches. Yikes
Stayed 1 night in Jul 2022

10/10 Excellent

Heather

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a decent place to stay in Gonzales, close to restaurants, heb, walmart & circle k. Staff were very friendly, breakfast was good with offerings of scrambled eggs, sausage links, biscuits & gravy, cereal, yogurt, danish & muffins, even make your own pancakes!
Stayed 1 night in Jul 2022

4/10 Poor

David

Travelled with family and small children, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Room haf a musty wet smell to it. Found stains on the curtains and lamp shades like they hot wet. Breakfast was not fully set up for the amount of people there. Had to go out to eat because mot enough food.
Stayed 2 nights in Jun 2022

2/10 Terrible

Gordon

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Dirty rooms & stained sheets, mildew damage to curtains over a/c unit in second room
Stayed 1 night in Jun 2022

2/10 Terrible

Kippen

Stayed 1 night in Jun 2022

8/10 Good

Bradly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much
Very helpful and friendly people here. I also left a valuable item when I left and house keeping found it and call me within an hour of my departure Thank you very much
Stayed 4 nights in Jun 2022

2/10 Terrible

Abel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Manuel

Stayed 2 nights in May 2022

4/10 Poor

Glen

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was in bad condition with structural damage in my room. The breakfast was horrible. Biscuits doughy in middle not baked thoroughly and the sauage was as if they were cooked a second time which made them hard as a rock. My experience so bad, I have added Holiday Inn Express to my never book again hotel.
Stayed 1 night in May 2022

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cold shower will definitely wake you up !
I had a great stay until using the shower the next morning there was no HOT water. Plenty of hot water in the sink but not the shower. I'm sure it is easily correctable.
Stayed 1 night in May 2022

8/10 Good

Abel

Stayed 1 night in May 2022

2/10 Terrible

MIRIAM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty facility
The whole building was Very DIRTY. The hallways un vacuumed, the elevator floor was filthy. The 3rd floor had a bad odor and the room. A roach was in the tub. Coffee was cold and no food by 8:30 am. I will never stay in this hotel in Gonzales again.
Stayed 1 night in May 2022

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Hits and misses
Bad check in due to faulty machine. Breakfast was not good. Burnt eggs in the pan and no one changed pans or serviced the area the 12 minutes I was there. Very clean.
Stayed 1 night in Apr 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2022

4/10 Poor

Ashlin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water. the staff reassured us daily that it was fixed, but cold showers for all.
Stayed 2 nights in Feb 2022
Response from General Manager on Feb 15, 2022
Hello Scott, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our water heaters were reading 124 degrees Fahrenheit and our circulating pump is brand new. We were diligently trying to find the issue and apologize that this occurred during your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from General Manager on Feb 15, 2022
Hello Allison, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Nov 2021