Courtyard
Check availability

Reviews of Best Western Plus South Coast Inn

2.5 out of 5
Best Western Plus South Coast Inn
5620 Calle Real, Goleta, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elsa

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from gigi on May 21, 2024
Thank you for the review glad you enjoyed your stay with us hope to have you back :)

6/10 Okay

Kimberly, Mill Valley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom really needs an upgrade. The toilet was rickety, the shower sprays all over the floor unless shower head is pointed to the wall. The toilet had trouble flushing and the hooks were about to fall off the wall. The towels stayed damp because there was no fan and there was nowhere to put any clothes or items except on top of the back of the toilet. Lastly there were holes and rust and the bathroom smelled
Stayed 2 nights in May 2024
Response from gg on May 21, 2024
I'm sorry Kimberly that your stay at our property wasn't what you expected but i appreciate your feedback we will be working to fix these problems.

8/10 Good

Carrie

Liked: Staff & service
Stayed 1 night in May 2024
Response from Management on May 18, 2024
Dear Carrie,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to what we needed.
Stayed 1 night in May 2024
Response from Front Desk on May 16, 2024
Thank you for your feedback.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thank you for completing our survey.

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for your feedback.

10/10 Excellent

Lyphuon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the breakfast. The yard was well kept and beautiful. The staff were friendly.
Stayed 2 nights in Mar 2024
Response from Front Desk on May 14, 2024
Thank you for your feedback.

10/10 Excellent

Dorien

Liked: Cleanliness, staff & service, property conditions & facilities
I loved our garden view and the path to the front desk. Walks in the morning to breakfast were amazing. Loved the hedge art and the overall cleanliness of the courtyard.
Stayed 3 nights in Apr 2024
Response from Front Desk on May 14, 2024
Thank you for your response.

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access ,very welcoming, staff attentive room nice size and very clean
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 17, 2024
Thank you for your feedback.

6/10 Okay

Lori

Travelled with partner
Disliked: Cleanliness
The rooms are outdated and very dirty. Stains on the bedsheet and what looks like blood splatter on the bathroom wall. The room smells like rotten eggs. I’d tell the front desk but they were so disinterested at checkin I don’t think they’d care or do anything. We are paying $350 to stay in a dumpy best western. This is price gouging.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for your feedback.

8/10 Good

Yuanming

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
convenient choice for visiting santa barbara.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 8, 2024
Thank you for your feedback.

6/10 Okay

Tim

Liked: Staff & service
Location was accessible and easy for my meetings nearby. There was no hot water for showers so was a bit disappointed in a cool to warm shower. I know there is construction going on so it might be part of it. Staff are great!
Stayed 1 night in Mar 2024
Response from GG on Mar 29, 2024
Hello Mr. Galarneau thank you for your feedback the water temperature can be affected by multiple things but I do apologize for that inconvenience. I'm glad to hear you liked our staff

10/10 Excellent

Guido John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Desk on Apr 15, 2024
Thank you for completing out survey.

10/10 Excellent

Ty

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for completing our survey.

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for completing our survey.

10/10 Excellent

Letisha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in Goleta without breaking the bank. And the free breakfast! It's a good decent breakfast that will feed a busy family. I've stayed at other Best Westerns and this location is the BEST breakfast. Also the location is walking distance from grocery stores and restaurants.. and two min drive to the freeway. Stay here. You won't regret it!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for your feedback.

8/10 Good

Steve

Travelled with group
Liked: Cleanliness
Good value, convenient location
Stayed 1 night in Mar 2024
Response from NW on Mar 15, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 805-967-3200.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Nicole WelandGeneral ManagerBest Western Plus South Coast Inn

2/10 Terrible

G

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff was friendly and competent. The room was comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 13, 2024
Thank you for completing our survey.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Nice breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 13, 2024
Thank you for completing our survey.

8/10 Good

Trisha

Liked: Property conditions & facilities
The place is average but location is ideal. My only complaint was housekeeping waking me up at 8:30 by knocking to see if room was occupied and there was a long hair on my clean hand towel. But, inexpensive and good location.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 9, 2024
Thank you for completing our survey.

8/10 Good

Genevieve S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 8, 2024
Thank you for responding to our survey.

4/10 Poor

Kazuhiro

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I caught a cold because the hot water temperature in the shower was abnormally low. The water pressure in the toilet was low and it took 5 minutes for the water to fill.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 4, 2024
Thank you for your feedback.

10/10 Excellent

Stephanni

Business traveller
Liked: Cleanliness, staff & service
Check in staff were very courteous and helpful!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 4, 2024
Thank you for completing our survey.

10/10 Excellent

Mira

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for completing our survey.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms great breakfast
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your feedback.

8/10 Good

Kristina

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for completing our survey.

4/10 Poor

morgan

Business traveller
Disliked: Property conditions & facilities, room comfort
If you can do better...you should
A/c was broken and broke again after they fixed it. Bad area, lots of shady characters. Bed was uncomfortable and the bedding was very light. Little knat like bugs in room. Old carpet and thin walls.
Stayed 4 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and restaurants. Breakfast was different everyday.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and comfortable beds
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

JEANETTE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Nice amenities in room. Great breakfast. Pool, hot tub, ping pong table all available.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Was fine, breakfast good, power out lets on left side of room didn’t work and shower had lump of long hair in the drain. Smoke alarm red blinking light was annoying AF at night. Room service sprays strong cleaners that got us nauseous.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for your feedback!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting your student at UCSB!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for your feedback!

10/10 Excellent

Heather De

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for completing our survey.

4/10 Poor

oceania

Travelled with family
Disliked: Cleanliness, staff & service
Don’t book here
Floor if shower absolutely filthy and slimy. I asked front desk staff for cleaning service - they were rude and resistant to get cleaning help. Then breakfast was being shut down at 8:50 - I asked why so early - staff said ‘I don’t speak English’ - so I spoke to her in Spanish and. He simply walked away.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your feedback.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I was impressed with the hotel amenities and convenient accommodations in the room (like the numerous outlets and lighting options). I had some of the best sleep here as compared to other hotels, as the PTAC unit generated nice white noise & the pillows were quite comfortable on my king bed. The food was excellent both mornings and staff was kind and efficient. I just wish I had time to enjoy that hot tub!
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your feedback.

6/10 Okay

Penelope

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A bare-bones kind of room (the safe didn't work, the curtains didn't fully open, minimal decor) and not-very-good breakfast. On the plus side, the staff was friendly and the bed was comfortable. All in all, I wouldn't stay there again.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 16, 2024
Thank you for your feedback.

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient breakfast included. Friendly staff. The beds are comfortable and rooms very clean. Pretty grounds around the pool.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for completing our survey.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Thank you for your feedback.

6/10 Okay

SYED IAN, Novato

Travelled with family
Tv didn’t work. Told front desk about it. Didn’t bother to fix problem.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 5, 2024
Thank you for your response.

8/10 Good

Kevin, Columbus

Stayed 3 nights in Jan 2024
Response from front desk on Feb 5, 2024
Thank you for your feedback.

8/10 Good

Boo, Laguna Niguel

Travelled with partner
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower temperature is really low
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 805-967-3200.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Nicole WelandGeneral ManagerBest Western Plus South Coast Inn

8/10 Good

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

William

Business traveller
Liked: Amenities
The front desk personnel where very nice, they treated everyone as if they were family or new them for years. Breakfast was nice as well the kitchen staff worked very hard to make sure that the area stayed clean and helped anyone that requested assistance. Thank you Best Western!
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Zhu

Small and old. It’s just ok.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Patricia

Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.