Exterior

Reviews of InterContinental Sanctuary Cove Resort, an IHG Hotel

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Shannon Donovan on Mar 21, 2024
Dear Thomas,Thank you for taking the time to give us your feedback following your recent stay. We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Dennis

Response from Shannon Donovan on Mar 21, 2024
Dear Dennis,Thank you for taking the time to give us your feedback following your recent stay. We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property. Very quiet. Incredible nature.
Stayed 2 nights in Mar 2024
Response from Shannon Donovan on Mar 11, 2024
Dear Isabelle,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shannon Donovan on Mar 6, 2024
Dear Michael,Thank you for taking the time to provide your feedback following your recent stay.We look forward to welcoming you in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Jaroslav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation provided us with all our needs very well
Stayed 1 night in Feb 2024
Response from Shannon Donovan on Feb 27, 2024
Dear Jaroslav, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Okay

Gill

Travelled with partner
Liked: Cleanliness, amenities
The staff are lovely, the property is a little run down. Very expensive for what we got. Our room Had a flood poor Maine N e air con so we had late checkout and left at 10. Coving around top Pool missing and dangerous and pool not clean, lagoon pool Poorly maintained but cracks and cracks jagged under foot. Was told that they have had issues With it lately so was closed a week. Club room Not worth the cost, we ate in Sanctuary cove restaurants not the hotel. If you charge top Price provide the facilities and service to match. Good spot but prob won’t go back.
Stayed 3 nights in Jan 2024
Response from Shannon Donovan on Jan 29, 2024
Dear Gill, Thank you for taking the time to share your detailed feedback. We sincerely apologise for the inconveniences you faced during your stay. While we are pleased to hear about the positive interactions with our staff, we regret that the condition and facilities did not meet your expectations.Please be assured that your feedback will be shared with our management team for immediate review and follow up. We hope to have the opportunity to welcome you back and provide a more satisfying experience.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Shannon Donovan on Jan 29, 2024
Dear Jeff,Thank you for sharing your feedback.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Okay

Stephanie

Travelled with group
Liked: Amenities
Disliked: Staff & service
It is a beautiful property but the rooms were never cleaned properly & had so many mosquitos even though we never left the doors open. The cleaner left a cleaning cloth on our clean clothes. Never washed any of the cups or glasses in our room. The Adair conditioner was leaking in the fro t desk area & dining room.
Stayed 6 nights in Jan 2024
Response from Shannon Donovan on Jan 22, 2024
Dear Stephanie, Thank you for sharing your experience. Please accept our sincere apologies for the inconveniences you encountered during your stay and we appreciate you bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

4/10 Poor

gemma

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
not great value for money. The hotel outdoor area is meant to be the biggest selling point at the height of Aussie summer and is in great need of upkeep and renovation around the pool areas. Food at the lagoon pool bar is double the price of normal costs and pretty underwhelming taste and presentation. Whole interior lobby and decor is a bit dated - carpets need to be replaced in rooms.
Stayed 3 nights in Dec 2023
Response from Shannon Donovan on Jan 22, 2024
Dear gemma, Thank you for taking the time to provide us with your feedback following your recent stay at InterContinental Sanctuary Cove Resort. It was very disappointing to read that your experience did not meet your expectations during your most recent stay and we would like to extend our sincere apologies for the inconveniences caused. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Thank you again for your feedback, it is greatly appreciated. I certainly hope we may have the opportunity of welcoming you back to the Resort, so we may have the opportunity to show you our True Hospitality. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

lisa gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and family loved the lagoon bar staff there was helpfull and brillant hospitality 10 out of 10
Stayed 2 nights in Jan 2024
Response from Shannon Donovan on Jan 5, 2024
Dear lisa gaye,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

antoine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simply fantastic with its lagoon pool and outstanding facilities. Give a feel of ultimate vacation.rooms are huge breakfast is great.i would simply recommend it to anyone visiting gold cost
Stayed 7 nights in Dec 2023
Response from Shannon Donovan on Jan 5, 2024
Dear antoine, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in a beautiful location. Facilities are great, room was exceptional and the grounds are gorgeous. Walking distance to the marina with endless dining choices, supermarket and chemist. Nothing to fault - not much to do locally it’s definitely a place to just relax and do nothing by the pool all day
Stayed 4 nights in Dec 2023
Response from Shannon Donovan on Jan 3, 2024
Dear Dianne,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Kenneth Ka Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shannon Donovan on Jan 3, 2024
Dear Kenneth,Thank you for taking the time to give us your feedback following your recent stay. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay - would come back anytime. Great swimming facilities.
Stayed 4 nights in Dec 2023
Response from Shannon Donovan on Jan 3, 2024
Dear Alan,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Shannon Donovan on Jan 22, 2024
Dear Sarah,Thank you for providing your feedback following your recent stay. We look forward to welcoming you back again soon. Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. The Great House is looking like it needs some attention but not an issue. Thanks
Stayed 3 nights in Dec 2023
Response from Shannon Donovan on Jan 3, 2024
Dear Anthony,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the tranquility and cleanliness, staff helpfulness and polite. Restaurant food/service fabulous. Spot on in every way.
Stayed 1 night in Dec 2023
Response from Shannon Donovan on Dec 11, 2023
Dear Juanita,Thank you for providing your feedback following your recent stay. We were delighted to hear that you enjoyed your stay and our Staff were helpful and polite.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shannon Donovan on Dec 11, 2023
Dear Paul,Thank you for providing your feedback following your recent stay.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Okay

Deepak

Travelled with family
The staff was courteous and friendly.
Stayed 4 nights in Nov 2023
Response from Shannon Donovan on Dec 11, 2023
Dear Deepak,Thank you for providing your feedback following your recent stay.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as usual
Stayed 3 nights in Nov 2023
Response from Shannon Donovan on Nov 30, 2023
Dear Peter,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Mohammad EBRAHIMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing, beautiful place. Just the service could be better. I guess they were a bit under staffed at the time of our visit.
Stayed 5 nights in Nov 2023
Response from Shannon Donovan on Nov 30, 2023
Dear Mohammad EBRAHIMI,Thank you for taking the time to provide us with your feedback following your recent stay at InterContinental Sanctuary Cove Resort. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I certainly hope we may have the opportunity of welcoming you back to the Resort in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing, staff friendly and yummy food selections.
Stayed 2 nights in Nov 2023
Response from Shannon Donovan on Nov 28, 2023
Dear Diane,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Good

Stuart

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shannon Donovan on Nov 20, 2023
Dear Stuart,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to welcoming you back in the future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Donesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Shannon Donovan on Nov 14, 2023
Thank you for taking the time to give us your feedback following your recent stay. We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Okay

Paul

Liked: Cleanliness, amenities
Main entry building fantastic we had ground floor room facing pond pool grass looked dead the room extremely dated more like a motel very young staff I asked if we could get a drink outside this is at 3:00pm front desk lady said she thinks there closed not true had dinner there when going to pay one person at bar serving waited 10 minutes to pay
Stayed 1 night in Oct 2023
Response from Shannon Donovan on Oct 31, 2023
Dear Paul,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and amenities are second to none
Stayed 6 nights in Oct 2023
Response from Shannon Donovan on Oct 30, 2023
Dear Lee,Thank you for taking the time to provide your feedback following your recent stay at InterContinental Sanctuary Cove Resort.We are delighted to hear that you found our Staff to be friendly and you enjoyed our wonderful facilities. We look forward to welcoming you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shannon Donovan on Oct 30, 2023
Dear Lee,Thank you for taking the time to provide your feedback following your recent stay at InterContinental Sanctuary Cove Resort.We look forward to welcoming you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Darren, Horsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The staff were great, the amenities were great and the location is fantastic. Would definitely recommend and will definitely be back to stay here.
Stayed 1 night in Oct 2023
Response from Shannon Donovan on Oct 23, 2023
Dear Darren, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Okay

Ling

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Shannon Donovan on Oct 16, 2023
Dear Ling,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Arsho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Shannon Donovan on Oct 9, 2023
Dear Arsho,Thank you for taking the time to give us your feedback following your recent stay. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic resort! Room was wonderful, staff are lovely and facilities are great.
Stayed 3 nights in Sep 2023
Response from Shannon Donovan on Oct 3, 2023
Dear Anna,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Slavica

Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience,very family friendly
Stayed 4 nights in Sep 2023
Response from Shannon Donovan on Oct 3, 2023
Dear Slavica, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4/10 Poor

Vernon

Stayed 4 nights in Sep 2023
Response from Shannon Donovan on Oct 23, 2023
Dear Vernon,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Shannon Donovan on Oct 3, 2023
Thank you for taking the time to provide your feedback regarding your recent stay at InterContinental Sanctuary Cove Resort. We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

2/10 Terrible

Troy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wasn’t very impress. Late check in meant to check in at 3 l. Had to wait to 4pm because it wasn’t ready. Also was meant to have a marina view room and we got pretty much no view at all
Stayed 1 night in Sep 2023
Response from Shannon Donovan on Oct 3, 2023
Dear Troy,Thank you for taking the time to tell us about your recent experience at InterContinental Sanctuary Cove Resort. We would like to extend our sincere apologies for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we appreciate you brining this to our attention.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay. From the spacious clean room to the amazing breakfast everything was perfect. Fabulous pools! Gorgeous grounds. Location was so nice especially being able to stroll to the marina to view the luxury boats plus lots of shops and restaurants walking distance. Kangaroos hopping about the grounds was a bonus. Just wish we could have stayed longer
Stayed 2 nights in Sep 2023
Response from Shannon Donovan on Oct 3, 2023
Dear Lisa, Thank you for your lovely feedback! We are thrilled to hear that you had such a wonderful experience during your stay with us. It is fantastic to know that you enjoyed our spacious and clean rooms, amazing breakfast, and our fabulous facilities. Our beautiful grounds and convenient location make for a perfect stay, and we are delighted you got to see some kangaroos as well!We hope to have the pleasure of welcoming you back in the future. Warm Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Lorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing property a little dated but extremely clean
Stayed 1 night in Sep 2023
Response from Shannon Donovan on Sep 21, 2023
Dear Lorinda,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4/10 Poor

Nicola

Liked: Cleanliness, staff & service
Was disappointed to be told on check in that the pool was closed for renovation. Was looking forward to using it and may have postponed our visit had we known prior.
Stayed 1 night in Sep 2023
Response from Shannon Donovan on Sep 5, 2023
Dear Nicola,Thank you for taking the time to tell us about your experience at InterContinental Sanctuary Cove Resort. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.It was disappointing to read that you were not advised of our Lagoon / Pool Refurbishment until arrival, please accept our sincere apologies for the inconvenience that this caused you. Please be assured your comments and observations have been noted and will be raised at our regular guest feedback meetings for immediate review and action.I certainly hope that we have the opportunity of welcoming you back to the Resort in the future. Sincerely,Shannon DonovanBusiness Support Executive

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay. Already looking forward to my next visit. So peaceful and great location. A very welcoming environment.
Stayed 1 night in Aug 2023
Response from Shannon Donovan on Aug 22, 2023
Dear Louise,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort beautiful gardens and facilities We will be coming back
Stayed 1 night in Aug 2023
Response from Shannon Donovan on Aug 13, 2023
Dear Alison,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
Paths to rooms are uncovered and have many steps not amenable to wheeled luggage.. Would be horrid in bad weather. No undercover parking.
Stayed 1 night in Aug 2023
Response from Shannon Donovan on Aug 13, 2023
Dear Gregory,Thank you for taking the time to give us your feedback following your recent stay. It was disappointing to read your stay did not meet your expectations, please be assured your comments and observations have been noted and will be raised at our regular guest feedback meetings for review and action.Thank you again for your feedback, it is greatly appreciated. I certainly hope we may have the opportunity of welcoming you back to the hotel in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Kateryna

Stayed 1 night in Jul 2023
Response from Shannon Donovan on Aug 13, 2023
Dear Kateryna, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and our kids loved it. Food and service was excellent. We will be back.
Stayed 1 night in Jul 2023
Response from Shannon Donovan on Jul 10, 2023
Dear Scott,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Our breakfast was the worst experience in ten years that we have been coming here.to start to find long black hair in cutlery on your napkin put us off already. Then 30 minutes to get a coffee. We finished our breakfast and then our fried eggs arrived. Very very very disappointing. But as usual there’s no competition or offer. This will be our last stay.
Stayed 1 night in Jul 2023
Response from Shannon Donovan on Jul 3, 2023
Dear John,We greatly appreciate you taking the time to share your feedback regarding your recent stay.We want to offer our sincerest apologies for the disappointing experience you had at Cove Café. We understand how unpleasant and frustrating it must have been to encounter such issues during your stay.Please be assured that we will share your feedback with our Department Manager's for immediate review and follow up. We value your feedback tremendously, and we truly hope for the opportunity to welcome you back to InterContinental Sanctuary Cove Resort in the future, allowing us the chance to make up for the shortcomings you experienced.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Mr Tibor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Always amazing service
Stayed 3 nights in Jun 2023
Response from Shannon Donovan on Jul 3, 2023
Dear Mr Tibor,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shannon Donovan on Jul 3, 2023
Dear Kathy, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Amy

Stayed 2 nights in Jun 2023
Response from Shannon Donovan on Jul 3, 2023
Dear Amy, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has to be one of the best I have stayed at. Fantastic staff and great breakfast. Nothing was too hard for the staff. Very obliging. Good job keep up the good work.
Stayed 1 night in Jun 2023
Response from Shannon Donovan on Jun 20, 2023
Dear Stephen, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Okay

Sarah, Singapore

Liked: Cleanliness, staff & service
Lovely grounds
Stayed 2 nights in May 2023
Response from Shannon Donovan on May 30, 2023
Dear Sarah,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Excellent

ron

Liked: Cleanliness, property conditions & facilities
It was good but rooms are getting tired
Stayed 4 nights in May 2023
Response from Shannon Donovan on May 30, 2023
Dear ron,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive