Title: JEN Penang Georgetown - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JEN Penang Georgetown by Shangri-La Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall ![Coffee service](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/7b5b5b60.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/94735883.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/ac699818.jpg?impolicy=resizecrop&rw=297&ra=fit) ![City view](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/dc178f55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b40c13dc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies JEN Penang Georgetown by Shangri-La, in Georgetown's center, offers a perfect retreat. Relax in the sauna and steam room after exploring. Cafe Jen serves local and international dishes. Guests love the outdoor pool among gardens and the attentive staff who enhance every stay. VIP Access 8.8 Excellent ## Popular amenities - - - - Bar - Pool - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 19 of 19 rooms ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/4e9014fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe Room - Sleeps 2 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b37e91ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 646 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.8 Excellent 29 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Down duvet Blackout drapes/curtains - 301 sq ft - City view - Sleeps 2 - 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 King Bed 9.2 Wonderful 15 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Sofa bed - single Blackout drapes/curtains - 344 sq ft - City view - Sleeps 3 - 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Club) 8.0 Very good 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Down duvet Blackout drapes/curtains - 301 sq ft - City view - Sleeps 2 - 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 King Bed (Club) 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Sofa bed - twin Blackout drapes/curtains - 344 sq ft - City view - Sleeps 3 - 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds 9.0 Wonderful 35 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Down duvet Blackout drapes/curtains - 301 sq ft - City view - Sleeps 2 - 2 Twin Beds ![City view](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/dc178f55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds (Club) 9.2 Wonderful 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Down duvet Blackout drapes/curtains - 301 sq ft - City view - Sleeps 2 - 2 Twin Beds ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/62780b3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b5cf2cde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/ac8d4d99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Sleeps 2 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/4d1962a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe Twin Room - Sleeps 2 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/e6073947.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe King Room - Sleeps 2 ![Executive Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/db00b42f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Pillow menu Sofa bed - 646 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/23452a17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 3 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/72e92df6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment - Sleeps 3 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/7d87885b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite King - Sleeps 3 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/789bce9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite Twin - Sleeps 3 ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/bf8a409d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Family Room - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.41337%2C100.33015&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=D4yJucufpiKOg9LgjlxYxWL8S6Q=) Magazine Road, George Town, Penang, 10300 #### What's nearby - 1st Avenue Mall - 1 min walk - 0.1 km - Prangin Mall - 1 min walk - 0.1 km - The Top at Komatar - 2 min walk - 0.2 km - KOMTAR - 3 min walk - 0.3 km - Georgetown UNESCO Historic Site - 9 min walk - 0.8 km #### Getting around - Penang Sentral - 27 min drive - Penang Intl. Airport (PEN) - 26 min drive #### Restaurants - ‪Wembley Café - ‬1 min walk - ‪A&W - ‬2 min walk - ‪KFC - ‬1 min walk - ‪Lobby Lounge - ‬1 min walk - ‪Pacific Coffee - ‬3 min walk ## About this property ### JEN Penang Georgetown by Shangri-La Upscale family-friendly hotel near 1st Avenue Mall Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Limo/town car service, continental breakfast (surcharge), and express check-out - Express check-in, babysitting (surcharge), and a vending machine - Guest reviews say great things about the helpful staff and proximity to shopping Room features All 443 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property. More conveniences in all rooms include: - Childcare services and free infant beds - Bathrooms with tubs or showers and free toiletries - 40-inch LED TVs with premium channels - Daily housekeeping, desks, and phones ## Similar properties ![Indoor pool, open 8:00 AM to 10:00 PM, lifeguards on site](https://images.trvl-media.com/lodging/19000000/18370000/18364400/18364333/d2b16904.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Granite Luxury Hotel Downtown George Town - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 218 reviews CA $73 CA $92 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=18364333&PinnedHotelID=18364333&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/38000000/37240000/37236100/37236047/b7df9087.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Prestige Hotel Penang Downtown George Town - 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Free WiFi - Air conditioning 8.6 Excellent 79 reviews CA $102 CA $115 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=89474707&PinnedHotelID=89474707&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/23200/23150/a31526bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree Resort by Hilton Hotel Penang Batu Ferringhi - Pool - Spa - Kids pool - Parking included 8.4 Very good 869 reviews CA $85 CA $104 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=23150&PinnedHotelID=23150&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/13000000/12550000/12541400/12541379/c7ee9cd7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### M Social Resort Penang Tanjung Bungah - Pool - Kids pool - Parking included - Free WiFi 8.4 Very good 30 reviews CA $95 CA $107 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=12541379&PinnedHotelID=12541379&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/2000000/1570000/1562900/1562852/0bbf1e3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ascott Gurney Penang Downtown George Town - Pool - Pet-friendly - Kids pool - Waterslide 9.4 Exceptional 234 reviews CA $163 CA $180 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=1562852&PinnedHotelID=1562852&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/19000000/18990000/18982500/18982451/29c398e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areca Hotel Penang Downtown George Town - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 403 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=18982451&PinnedHotelID=18982451&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Offsite parking available (MYR 72 per day) - 24-hour roundtrip airport shuttle (surcharge) - Limo/town car service - Onsite parking available only on request - Free covered self parking on site - Limited onsite parking ### Food and drink - Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Cafe Jen - Lobby Lounge ### Things to do - 24-hour health club - Children's pool - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Children's pool - In-room babysitting (surcharge) - In-room crib - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Conference center - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 16 steps to reach entrance - Accessible airport shuttle - Braille/raised signage - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 17 floors - Ballroom - Banquet hall - Built in 1986 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 40-inch LED TV with premium cable/satellite channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 AM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 3.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children - Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4) - Nearby parking fee: MYR 72 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Traders Hotel Traders Penang Penang Hotel Traders Penang Traders Penang Traders Hotel Traders Hotel Penang Traders Penang Traders Penang Hotel Jen Penang Traders Hotel Georgetown Hotel Jen Penang George Town Hotel Jen Penang Shangri-La Hotel Jen Shangri-La Jen Penang Shangri-La Jen Shangri-La Hotel Jen Penang By Shangri La Hotel Jen Penang Shangri-La George Town Hotel Jen Penang Shangri-La Jen Penang Shangri-La George Town Jen Penang Shangri-La Hotel Hotel Jen Penang by Shangri-La George Town George Town Hotel Jen Penang by Shangri-La Hotel Hotel Hotel Jen Penang by Shangri-La Hotel Jen Penang by Shangri-La George Town Hotel Jen Penang Hotel Jen Penang By Shangri La Traders Hotel Penang Jen Penang Shangri George Town ## Frequently asked questions ### Does JEN Penang Georgetown by Shangri-La have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at JEN Penang Georgetown by Shangri-La? > As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Dec 9, 2025 start from CA $111.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/George-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is JEN Penang Georgetown by Shangri-La pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at JEN Penang Georgetown by Shangri-La? > Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. ### What time is check-out at JEN Penang Georgetown by Shangri-La? > Check-out is at noon. ### Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies. ### Where is JEN Penang Georgetown by Shangri-La located? > This family-friendly George Town hotel is located in a shopping district, steps from 1st Avenue Mall, KOMTAR, and Prangin Mall. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## JEN Penang Georgetown by Shangri-La Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 537 8 - Good 354 6 - Okay 68 4 - Poor 23 2 - Terrible 18 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Swee Tiang Oct 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location with many shopping and food options ##### Swee Tiang Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Danniel Bo Lin Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staffs were helpful, great location ##### Danniel Bo Lin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Yong Sep 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean cosy room and very convenient location close to all the food! ##### Yong Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Suliasti Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel & best location ##### Suliasti Stayed 3 nights in Sep 2025 ### 8/10 Good #### Kevin Oct 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was great, breakfast was good too. Nothing I did not like. ##### Kevin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Nadia Oct 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the hotel!! Room was amazing and so was the location - loved every part of my stay. Only little thing is that they make you pay a heritage fee around 3RM per night which we weren’t aware of. ##### Nadia Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Chang Sen Tony Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room Friendly staffs. ##### Chang Sen Tony Stayed 3 nights in Oct 2025 ### 6/10 Okay #### MICHAEL Oct 24, 2025 Liked: Cleanliness, property conditions & facilities Overall a decent stay. I will steff ##### MICHAEL Stayed 5 nights in Oct 2025 ### 8/10 Good #### Michael Nov 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Decent 4 star hotel near Komtar. Close to everything so walking works. Komtar itself is getting very outdated by now and needs a major rehaul. ##### Michael Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Kim Chye Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice n clean staff very friendly will come back again ##### Kim Chye Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Jhonny Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and well maintained hotel. Good location for local food and shopping. ![View of the lounge.](https://a.travel-assets.com/ugc/hotel-reviews/dc088296-9987-44c1-a4ce-1a9b0799248b-1757326905752.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hotel is good location for local food.](https://a.travel-assets.com/ugc/hotel-reviews/d8c2661f-e4a8-46a0-a423-df2c1075c58f-1757326930073.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ad282a70-4b77-44e3-9d4d-97310ce0f616-1757326927953.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jhonny Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Mohd Reza Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area. ##### Mohd Reza Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jerry Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location and excellent customer service! ##### Jerry Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Yue Hann Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is great and it is next to a mall with a supermarket. Clean, decent amenities and we had an enjoyable stay. ##### Yue Hann Stayed 3 nights in Aug 2025 ### 8/10 Good #### Loke Nov 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes ##### Loke Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Irene Aug 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location & comfort stay Great location easy access either grab or walking distance to local market/food and shopping mall ##### Irene Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### John Jul 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely hotel, staff and great location Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool! ##### John Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### David Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice hotel, great location, great breakfast ##### David Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Rita Aug 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable bed, spacious room ##### Rita Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Mabel Oct 9, 2025 Liked: Amenities, property conditions & facilities Good ##### Mabel Stayed 2 nights in Jul 2025 ### 8/10 Good #### Amanda Jane Sep 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Amanda Jane Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Zi Qi Jul 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Comfortable stay, good as it it centralised ##### Zi Qi Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Emileisy Jun 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice location, clean, friendly. ##### Emileisy Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Lorenzo Aug 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable room. Near to a mall and the bus station. ##### Lorenzo Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### KA KIT NELSON Jun 28, 2025 Liked: Property conditions & facilities clean, comfortable, friendly staff, convenient location ##### KA KIT NELSON Stayed 3 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Waldorf Astoria Riviera Maya](https://www.expedia.ca/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information) > > [Holiday Inn Express & Suites Saskatoon by IHG](https://www.expedia.ca/Saskatoon-Hotels-Holiday-Inn-Express-Suites-Saskatoon.h900498.Hotel-Information) > > [Hotels near Roy Thomson Hall](https://www.expedia.ca/Roy-Thomson-Hall-Hotels.0-l6072427-0.Travel-Guide-Filter-Hotels) > > [The Yorkville Royal Sonesta Hotel Toronto](https://www.expedia.ca/Toronto-Hotels-The-Yorkville-Royal-Sonesta-Hotel-Toronto.h9495.Hotel-Information) > > [Hotels in Buffalo](https://www.expedia.ca/Buffalo-Niagara-Intl-Airport-Hotels.0-aBUF-0.Travel-Guide-Filter-Hotels) > > [Hotels in Malahat](https://www.expedia.ca/Malahat-Hotels.d181774.Travel-Guide-Hotels) > > [W Hollywood](https://www.expedia.ca/Los-Angeles-Hotels-W-Hollywood.h3084874.Hotel-Information) > > [Fern Resort](https://www.expedia.ca/Ramara-Hotels-Fern-Resort.h9812529.Hotel-Information) > > [Hyatt Ziva Cap Cana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Hyatt-Ziva-Cap-Cana-All-Inclusive.h33291189.Hotel-Information) > > [Club Regina Los Cabos](https://www.expedia.ca/Los-Cabos-Hotels-Club-Regina-Los-Cabos.h1315554.Hotel-Information) > > [Hotels in Downtown Victoria](https://www.expedia.ca/Downtown-Victoria-Victoria-Hotels.0-n6215781-0.Travel-Guide-Filter-Hotels) > > [Hotels in Waterloo](https://www.expedia.ca/Waterloo-London-Hotels.0-n6047475-0.Travel-Guide-Filter-Hotels) > > [MS Alexander The Great Nile Cruise](https://www.expedia.ca/Luxor-Hotels-MS-Alexander-The-Great-Nile-Cruise.h17936781.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Cabin Rentals Canmore](https://www.expedia.ca/Canmore-Cabins.d10131-aaCabins.Travel-Guide-Accommodation) ### Flights > [Flights from Saskatoon (YXE) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yxe/yyc/saskatoon-to-calgary) > > [Flights from Regina (YQR) to Birmingham (BHM)](https://www.expedia.ca/lp/flights/yqr/bhm/regina-to-birmingham) > > [Flights from Fort St. John](https://www.expedia.ca/lp/flights/57378/flights-from-fort-st-john) > > [flights from macdonald cartier intl airport](https://www.expedia.ca/lp/airports/yow/flights-from-macdonald-cartier-intl-airport) > > [Flights from Montreal (YUL) to New York (LGA)](https://www.expedia.ca/lp/flights/yul/lga/montreal-to-new-york) > > [Flights from Florence (CVG) to Calgary (YYC)](https://www.expedia.ca/lp/flights/cvg/yyc/cincinnati-to-calgary) > > [Flights from British Columbia (YXJ) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yxj/yul/fort-saint-john-to-montreal) > > [Flights from Winnipeg (YWG) to London (LHR)](https://www.expedia.ca/lp/flights/ywg/lhr/winnipeg-to-london) > > [Flights from Toronto (YYZ) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yyz/yyc/toronto-to-calgary) > > [Philippine Airlines](https://www.expedia.ca/Philippine-Airlines-Flights.cPR.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Dieppe (YQM)](https://www.expedia.ca/lp/flights/yyz/yqm/toronto-to-moncton) ### Activities > [Things to do in Terracina](https://www.expedia.ca/Things-To-Do-In-Terracina.d6060119.Travel-Guide-Activities) ### Packages > [Costa Rica Vacations](https://www.expedia.ca/Costa-Rica.d42.Destination-Travel-Guides) > > [Museum of Science](https://www.expedia.ca/Museum-Of-Science-West-End.d6070107.Vacation-Attraction)